Adf/Scanner Hardware Errors; 84Y Errors - Lexmark MB2338 Service Manual

ADF/Scanner hardware errors

84y errors

840‑843 error messages
Error code Description
840.01 The scanner was manually disabled by the Admin
or user.
840.02 The scanner was automatically disabled by the
printer due to too many errors.
842.00 There was a scanner communication failure (No
Response) error detected.
842.01 There was a scanner communication failure (HW
protocol) error detected.
842.02 There was a scanner communication failure
(Logical protocol) error detected.
843.00 The flatbed scanner failed to reach its home
position.
843.01 A scanner mechanical failure was detected at the
ADF.
Scanner disabled error service check
Action
Step 1
From the control panel, navigate to Settings > Maintenance >
Configuration menu > Scanner Configuration.
Set Disable Scanner to Enabled.
Does the problem remain?
Step 2
a
Remove the right cover. See
page 223.
b
Check the ADF and scanner cables for damage.
Are the cables free of damage?
Step 3
Reseat the ADF and scanner cables from the controller board.
Does the problem remain?
"Right cover removal" on
Diagnostics and troubleshooting
156
Action
See "Scanner disabled error service check" on
page 156.
See "Flatbed scanner failure service check"
on page 157.
See "ADF scanner failure service check" on
page 157.
Yes
Go to step 2.
Go to step 3.
Contact the next
level of support.
7017-2xx, -4xx, -6xx
No
The problem is
solved.
Contact the next
level of support.
The problem is
solved.