Page 1 MB2442, MB2546, MX421, MX521, MX522, XM1242, XM1246 MFPs User's Guide October 2020 www.lexmark.com Machine type(s): 7017 Models: 476, 478, 496, 636, 676, 678, 679, 686...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................13 Attaching cables..............................14 Using the control panel............................ 15 Understanding the status of the power button and indicator light............15 Using the home screen.............................16 Printing the Network Setup Page........................16 Setting up and using the home screen applications......
Page 3 Contents Enabling spoken passwords or personal identiﬁcation numbers............25 Loading paper and specialty media............26 Setting the paper size and type........................26 Conﬁguring Universal paper settings......................26 Loading trays..............................26 Loading the multipurpose feeder......................... 28 Linking trays................................29 Paper support....................30 Supported paper sizes.............................30 Supported paper types............................
Page 4 Contents E-mailing...................... 44 Using the automatic document feeder and scanner glass..............44 Conﬁguring the e‑mail server settings......................44 Sending an e-mail..............................45 Creating an e-mail shortcut..........................45 Faxing......................46 Setting up the printer to fax..........................46 Using the automatic document feeder and scanner glass..............54 Sending a fax..............................54 Scheduling a fax..............................
Page 5 Contents FTP..................................108 USB Drive................................113 Network/Ports..............................118 Security................................131 Reports................................138 Help..................................140 Troubleshooting............................... 140 Printing the Menu Settings Page......................... 140 Securing the printer...................141 Locating the security slot..........................141 Erasing printer memory........................... 141 Erasing printer hard disk memory........................ 141 Encrypting the printer hard disk........................142 Restoring factory default settings........................142 Statement of Volatility.............................142 Maintaining the printer................144...
Page 6 Contents Troubleshooting..................182 Network connection problems........................182 Hardware options problems......................... 184 Issues with supplies............................186 Paper feed problems............................187 Printing problems.............................190 Faxing problems.............................. 219 Scanning problems............................222 Contacting customer support........................226 Upgrading and migrating................ 227 Hardware................................227 Software................................241 Firmware................................242 Notices....................... 244 Index......................261...
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 Make sure that there is adequate clearance around the printer. CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 9 Safety information CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 10: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 12 Learning about the printer • Make sure that airﬂow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a ﬂat, sturdy, and stable surface. • Keep the printer: –...
Page 13: Printer Configurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 14: Attaching Cables
Learning about the printer Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 15: Using The Control Panel
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Numeric keypad Enter numbers or symbols in an input ﬁeld. Power button Turn on or turn off the printer.
Page 16: Using The Home Screen
Learning about the printer Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions. Touch Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing.
Page 17: Setting Up And Using The Home Screen Applications
Select the icons that you want to appear on the home screen. Apply the changes. Supported applications Application Printer models Scan Center MB2442, MB2546, MX421, MX521, MX522, XM1242, XM1246 Shortcut Center MB2442, MB2546, MX421, MX521, MX522, XM1242, XM1246 Card Copy MX522, XM1246 Display Customization...
Page 18: Creating A Shortcut
Setting up and using the home screen applications • When scanning multiple cards, make sure that the scan resolution does not exceed 150 dpi for color and 300 dpi for black and white. • You need a printer hard disk to scan multiple cards. Apply the changes.
Page 19: Configuring Eco-Settings
Setting up and using the home screen applications Running a slide show from a ﬂash drive Insert a ﬂash drive into the USB port. From the home screen, touch Slideshow. Images appear in alphabetical order. Note: You can remove the ﬂash drive after the slide show starts, but the images are not stored in the printer.
Page 20: Setting Up Scan Center
Note: For information on how to conﬁgure the application and its security settings, see the Device Quotas Administrator’s Guide. Creating a Cloud Connector proﬁle Note: This application is available only in certain country or region. For more information, contact your Lexmark representative. From the home screen, touch Cloud Connector. Select a cloud service provider.
Page 21: Managing Bookmarks
Touch OK, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 22: Managing Contacts
Setting up and using the home screen applications Creating folders Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 23 Setting up and using the home screen applications From the Contact Groups section, add a group name. Note: You can assign one or more contacts to the group. Apply the changes. Editing contacts or groups Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 24: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Activating Voice Guidance From the control panel Press and hold the 5 key until you hear a voice message. Select OK. From the keyboard Press and hold the 5 key until you hear a voice message. Press Tab to navigate the focus cursor to the OK button, and then press Enter.
Page 25: Enabling Magnification Mode
Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 26: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the home screen, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source Set the paper size and type. Conﬁguring Universal paper settings From the home screen, touch Settings >...
Page 27 Loading paper and specialty media Adjust the paper guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 28: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. Notes: •...
Page 29: Linking Trays
Loading paper and specialty media • Load envelopes with the ﬂap facedown on the left side. • Load European envelopes with the ﬂap facedown and entering the printer ﬁrst. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 30: Paper Support
Paper support Paper support Supported paper sizes Paper size Tray Multipurpose Two‑sided Scanner Scanner glass glass feeder printing (MB2422, (MB2546, MX421, MX521, XM1242) MX522, XM1246) 210 x 297 mm (8.3 x 11.7 in.) 210 x 148 mm (5.8 x 8.3 in.) A5 LEF 148 x 210 mm (5.8 x 8.3 in.)
Page 31 Paper support Paper size Tray Multipurpose Two‑sided Scanner Scanner glass glass feeder printing (MB2422, (MB2546, MX421, MX521, XM1242) MX522, XM1246) Executive 184 x 267 mm (7.3 x 10.5 in.) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Folio 216 x 330 mm...
Page 32: Supported Paper Types
Paper support Paper size Tray Multipurpose Two‑sided Scanner Scanner glass glass feeder printing (MB2422, (MB2546, MX421, MX521, XM1242) MX522, XM1246) B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelope 76.2 x 127 mm to 216 x 356 mm ( 3 x 5 in.
Page 33: Supported Paper Weights
Paper support Paper type Tray Multipurpose Two‑sided Scanner glass feeder printing Rough/Cotton Envelope Rough envelope One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and two‑sided labels are not supported. Bond and Heavy Paper are supported in two‑sided printing up to 90‑g/m (24‑lb) paper weight.
Page 34: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 35 Printing Notes: • Make sure that the Apple device and the printer are connected to the same network. If the network has multiple wireless hubs, then make sure that both devices are connected to the same subnet. • This application is supported only in some Apple devices. From your mobile device, select a document from your ﬁle manager or launch a compatible application.
Page 36: Printing From A Flash Drive
Printing Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 37: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 38: Configuring Confidential Jobs
Printing Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted. Conﬁdential Job Set the expiration time for conﬁdential print jobs.
Page 39: Printing From A Cloud Connector Profile
Printing For Macintosh users With a document open, choose File > Print. From the Preview or Media & Quality menu, choose PIN Printing. Enable Print with PIN, and then enter a four‑digit PIN. Click Print. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Conﬁdential >...
Page 40 Printing From the computer Depending on the operating system, do either of the following: • Open the printers folder, and then select your printer. • From the System Preferences in the Apple menu, navigate to your printer. Select the job to cancel.
Page 41: Copying
Copying Copying Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 42: Copying On Letterhead
Copying Copying on letterhead Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Copy > Copy From > select the size of the original document. Touch Copy To, and then select the paper source that contains the letterhead. If you loaded the letterhead into the multipurpose feeder, then navigate to: Copy To >...
Page 43: Copying Multiple Pages Onto A Single Sheet
Copying Copying multiple pages onto a single sheet Load an original document into the ADF tray or on the scanner glass. From the control panel, navigate to: Copy > Settings > Pages per Side > adjust the settings Copy the document. Creating a copy shortcut From the home screen, touch Copy.
Page 44: E-Mailing
E-mailing E-mailing Using the automatic document feeder and scanner glass Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. For multiple‑page documents, make sure to align the leading edge before loading.
Page 45: Sending An E-Mail
E-mailing Sending an e-mail Before you begin, make sure that the SMTP settings are conﬁgured. For more information, see “Conﬁguring the e‑mail server settings” on page Using the control panel Load an original document into the ADF tray or on the scanner glass. From the home screen, touch E-mail, and then enter the needed information.
Page 46: Faxing
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then select Continue.
Page 47 Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Settings >...
Page 48 Faxing On the Fax setup screen, conﬁgure the settings. Finish the setup. Using the Embedded Web Server Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 49 Faxing Setup 1: Printer is connected to a dedicated fax line Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • You can set the printer to receive faxes automatically (set Auto Answer to On) or manually (set Auto Answer to Off).
Page 50 Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 51 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
Page 52 Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 53 Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Page 54: Using The Automatic Document Feeder And Scanner Glass
Faxing Setting the fax date and time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. Conﬁgure the settings. Conﬁguring daylight saving time From the home screen, touch Settings > Device > Preferences > Date and Time > Conﬁgure. In the Time Zone menu, select (UTC+user) Custom.
Page 55: Scheduling A Fax
Faxing Using the computer Note: Make sure that the Universal Fax driver is installed. For Windows users From the document that you are trying to fax, open the Print dialog. Select the printer, and then click Properties, Preferences, Options, or Setup. Click Fax >...
Page 56: Adjusting The Fax Darkness
Faxing Touch Resolution, and then adjust the setting. Send the fax. Adjusting the fax darkness Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Fax, and then enter the needed information. Touch Darkness, and then adjust the setting.
Page 57: Scanning
Before you begin, make sure that the computer and the printer are connected to the same network. For Windows users Using Lexmark Scanback Utility From the computer, run Lexmark Scanback Utility, and then click Next. Note: To download the utility, go to www.lexmark.com/downloads. Click Setup, and then add the printer IP address.
Page 58: Creating An Ftp Shortcut
Scanning Load an original document into the automatic document feeder or on the scanner glass. From the printer home screen, touch Scan Proﬁles, and then select a scan proﬁle. Using Windows Fax and Scan Note: Make sure that the printer is added to the computer. Load an original document into the automatic document feeder or on the scanner glass.
Page 59: Scanning To A Flash Drive
Scanning Scanning to a ﬂash drive Load an original document into the ADF tray or on the scanner glass. Insert the ﬂash drive. Select Scan to USB and adjust the settings if necessary. Note: If the USB Drive screen does not appear, then select USB Drive on the control panel. Scan the document.
Page 60: Sending Scanned Documents To A Computer
Scanning Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Proﬁles > Scan To Computer. Select the scan proﬁle where you want to save the document. Scanning to a Cloud Connector proﬁle Load an original document into the ADF tray or on the scanner glass.
Page 61: Understanding The Printer Menus
Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer • Information Sent To Lexmark Print • • Layout • • Setup PostScript • • Quality • •...
Page 62: Device
Understanding the printer menus Help • • Print All Guides Information Guide • • Connection Guide Media Guide • • Copy Guide Mono Quality Guide • • E‑mail Guide Moving Guide • • Fax Guide Print Quality Guide • • FTP Guide Supplies Guide Troubleshooting...
Page 63 Understanding the printer menus Menu item Description Paper Sizes Specify the unit of measurement for paper sizes. U.S.* Note: The country or region selected in the initial setup Metric wizard determines the initial paper size setting. Screen Brightness Adjust the brightness of the display. 20–100% (100*) Flash Drive Access Enable access to the ﬂash drive.
Page 64 Understanding the printer menus Menu item Description Print Print multiple page images on one side of a sheet of paper. Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side...
Page 65 Understanding the printer menus Menu item Description VNC Password Specify the password to connect to the VNC client server. Note: This menu item appears only if Authentication Type is set to Standard Authentication. Note: An asterisk (*) next to a value indicates the factory default setting. Notiﬁcations Menu item Description...
Page 66 Understanding the printer menus Menu item Description E‑mail Alerts Setup Conﬁgure the printer to send e‑mail alerts to a list of contacts when the printer requires user intervention. Primary SMTP Gateway Primary SMTP Gateway Port (25*) Secondary SMTP Gateway Secondary SMTP Gateway Port (25*) SMTP Timeout (30 seconds*) Reply Address Always use SMTP default Reply Address (Off*)
Page 67 Understanding the printer menus Menu item Description Error Prevention Set the number of automatic reboots that the printer can perform. Auto Reboot Max Auto Reboots 1–20 (2*) Error Prevention Set the number of seconds before the printer performs an automatic reboot. Auto Reboot Auto Reboot Window 1–525600 (720*)
Page 68 Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None of the Above. None of the Above* Information Send Time Start Time Stop Time Note: An asterisk (*) next to a value indicates the factory default setting.
Page 69 Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 70 Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore fax settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 71 Understanding the printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load paper appears. Paper Prompts Auto* Multipurpose Feeder Manual Paper Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears.
Page 72 Understanding the printer menus Menu item Description Printer Emulations Disable access to the printer message during emulation. Emulator Security Disable Printer Message Access Fax Conﬁguration Set fax to enter Sleep mode whenever the printer determines that it should. Fax Low Power Support Disable Sleep Permit Sleep Auto*...
Page 73 Enable the printer to use the Orientation setting under the Copy menu when sending quick copy jobs. Honor orientation on fast path copy Off* App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Scanner Conﬁguration Print a Quick Test target page. Scanner Manual Registration...
Page 74 Understanding the printer menus Menu item Description Scanner Conﬁguration Disable the scanner if it is not working properly. Disable Scanner Enabled* Disabled ADF Disabled Scanner Conﬁguration Set the byte order of a TIFF‑formatted scan output. Tiff Byte Order CPU Endianness* Little Endian Big Endian Scanner Conﬁguration...
Page 75: Print
Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item...
Page 76 Understanding the printer menus Menu item Description Flip Style Determine which side of the paper is bound when performing two‑sided printing. Long Edge* Short Edge Blank Pages Print blank pages that are included in a print job. Print Do Not Print* Collate Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Page 77 Understanding the printer menus Menu item Description Print Area Set the printable area on a sheet of paper. Normal* Whole Page Note: An asterisk (*) next to a value indicates the factory default setting. Setup Menu item Description Printer Language Set the printer language.
Page 78 Understanding the printer menus Quality Menu item Description Print Resolution Set the resolution for the text and images on the printed output. 300 dpi Note: Resolution is determined in dots per inch or image quality. 600 dpi* 1200 Image Q 2400 Image Q 1200 dpi Pixel Boost...
Page 79 Understanding the printer menus Menu item Description Log Action at End of Frequency Specify how the printer responds when the frequency threshold expires. None* Note: The value deﬁned in Accounting Log Frequency determines when this E‑mail Current Log action is triggered. E‑mail &...
Page 80 Understanding the printer menus Menu item Description Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Scale To Fit Scale the page content to ﬁt the selected paper size.
Page 81 Understanding the printer menus Menu item Description Wait Timeout Enable the printer to wait for more data before canceling a print job. On* (40 seconds) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Font Source Select the source which contains the default font selection.
Page 82 Understanding the printer menus Menu item Description A4 Width Set the width of the logical page on A4‑size paper. 198 mm* Note: Logical page is the space on the physical page where data is 203 mm printed. Auto CR after LF Set the printer to perform a carriage return after a line feed control command.
Page 83: Paper
Understanding the printer menus Image Menu item Description Auto Fit Select the best available paper size and orientation setting for an image. Note: When set to On, this menu item overrides the scaling and orientation Off* settings for the image. Invert Invert bitonal monochrome images.
Page 84 Understanding the printer menus Menu item Description Substitute Size Set the printer to substitute a speciﬁed paper size if the requested size is not loaded in any paper source. Statement/A5 Notes: Letter/A4 • Off prompts the user to load the required paper size. All Listed* •...
Page 85 Understanding the printer menus Custom Scan Sizes Menu item Description Custom Scan Size [x] Assign a scan size name and conﬁgure the scan settings. Scan Size Name Width 1–8.5 inches (8.5*) 25.4–215.9 mm (215.9*) Height 1–25 inches (14*) 25.4–635 mm (355.6*) Orientation Portrait* Landscape...
Page 86: Copy
Understanding the printer menus Copy Copy Defaults Menu item Description Content Type Improve the output result based on the content of the original document. Text Text/Photo* Photo Graphics Content Source Improve the output result based on the source of the original document. Black and White Laser* Color Laser Inkjet...
Page 87 Understanding the printer menus Menu item Description Collate Print multiple copies in sequence. Off [1,1,1,2,2,2] On [1,2,1,2,1,2]* “Copy from” Size Set the paper size of the original document. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Page 88 Understanding the printer menus Menu item Description Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document. Background Detection (Content‑based*) Level (0*) Notes: • Content-based removes the background color from the original document .
Page 89: Fax
Understanding the printer menus Menu item Description Allow Save as Shortcut Save copy settings as a shortcut. Sample copy Print a sample copy to check the quality before printing the remaining copies. Note: An asterisk (*) next to a value indicates the factory default setting. Fax Mode Menu item Description...
Page 90 Understanding the printer menus Menu item Description Cancel Faxes Cancel outgoing faxes before they are transmitted, or cancel incoming faxes before they ﬁnish printing. Allow* Don't Allow Caller ID Show the telephone number of the person sending the fax. Note: This menu item appears only if multiple caller ID patterns are supported, and Fax Mode is set to Analog.
Page 91 Understanding the printer menus Menu item Description Orientation Specify the orientation of the original document. Portrait* Landscape Sides Specify the page orientation of text and graphics when scanning a two‑sided document. Off* Long Edge Short Edge Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 92 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Contrast Set the contrast of the output.
Page 93 Understanding the printer menus Admin Controls Menu item Description Automatic Redial Adjust the number of redial attempts based on the activity levels of recipient fax machines. 0–9 (5*) Redial Frequency Increase the time between redial attempts to increase the chance of sending fax successfully.
Page 94 Understanding the printer menus Menu item Description Conﬁrm Fax Number Ask the user to conﬁrm the fax number. Off* Dial Preﬁx Set a dialing preﬁx. Dialing Preﬁx Rules Establish a dialing preﬁx rule. Preﬁx Rule [x] Note: An asterisk (*) next to a value indicates the factory default setting. Fax Receive Settings Menu item Description...
Page 95 Understanding the printer menus Menu item Description Fax Footer Time Stamp Print the time stamp at the bottom of each page from a received fax. Receive* Print Holding Faxes Hold received faxes from printing until they are released. Held Fax Mode Off* Always On Manual...
Page 96 Understanding the printer menus Menu item Description Manual Answer Code Manually enter a code on the telephone number pad to begin receiving fax. 0–9 (9*) Notes: • This menu item appears only when the printer shares a line with a telephone.
Page 97 Understanding the printer menus Fax Cover Page Menu item Description Fax Cover Page Conﬁgure the settings for the fax cover page. Off by Default* On by Default Never Use Always Use Include To ﬁeld Off* Include From ﬁeld Off* From Include Message Field Off* Message:...
Page 98 Understanding the printer menus Menu item Description Receive Error Log Print a log for fax‑receive failures. Print Never* Print on Error Auto Print Logs Print all fax activity. Log Paper Source Specify the paper source for printing logs. Tray [x] (1*) Multipurpose Feeder Logs Display Identify the sender by remote fax name or fax number.
Page 99 Understanding the printer menus Fax Server Setup General Fax Settings Menu item Description To Format Specify a fax recipient. Note: If you want to use the fax number, then type the number sign (#) before a number. Reply Address Specify a reply address for sending fax. Subject Specify the fax subject and message.
Page 100 Understanding the printer menus Menu item Description Use SSL/TLS Specify whether to send fax using an encrypted link. Disabled* Negotiate Required Require Trusted Certiﬁcate Specify a trusted certiﬁcate when accessing the SMTP server. SMTP Server Authentication Set the authentication type for the SMTP server. No authentication required* Login / Plain NTLM...
Page 101 Understanding the printer menus Fax Server Scan Settings Menu item Description Image Format Specify the ﬁle format for the scanned image. PDF (.pdf)* TIFF (.tif) XPS (.xps) Content Type Improve the output result based on the content of the original document. Text* Text/Photo Photo...
Page 102: E-Mail
Understanding the printer menus E-mail E‑mail Setup Menu item Description Primary SMTP Gateway Type the IP address or host name of the primary SMTP server for sending e- mail. Primary SMTP Gateway Port Enter the port number of the primary SMTP server. 1–65535 (25*) Secondary SMTP Gateway Type the server IP address or host name of your secondary or backup SMTP...
Page 103 Understanding the printer menus Menu item Description User‑Initiated E‑mail Specify whether credentials are required for user‑initiated e‑mail. None* Use Device SMTP Credentials Use Session User ID and Password Use Session E‑mail address and Password Prompt user Use Active Directory Device Enable user credentials and group designations to connect to the SMTP server.
Page 104 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings of the scanned document.
Page 105 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation of the original document when scanning on both sides of the document. Off* Short Edge Long Edge Note: An asterisk (*) next to a value indicates the factory default setting.
Page 106 Understanding the printer menus Menu item Description JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image. Best for content* 0–5 Background Removal Remove the background color or image noise from the original document.
Page 107 Understanding the printer menus Menu item Description Limit Destinations Limit sending of e‑mail only to the speciﬁed list of domain name. Note: Use a comma to separate each domain. Send Me a Copy Send a copy of the e‑mail to yourself. Never appears* On by Default Off by Default...
Page 108: Ftp
Understanding the printer menus Menu item Description Scan Preview Show a scan preview of the original document. Note: This menu item appears only when a hard disk is installed. Allow Save as Shortcut Save an e‑mail address as a shortcut. E‑mail Images Sent As Specify how to send the images that are included in the e‑mail.
Page 109 Understanding the printer menus Menu item Description Global OCR Settings Conﬁgure the settings for optical character recognition (OCR). Recognized Languages Note: This menu item appears only if you have purchased and installed an OCR Auto Rotate solution. Despeckle Auto Contrast Enhance PDF Settings Conﬁgure the PDF settings for the scanned image.
Page 110 Understanding the printer menus Menu item Description Original Size Set the paper size of the original document. Mixed Sizes* Sides Specify the orientation when scanning on both sides of the document. Off* Long Edge Short Edge File Name Specify the ﬁle name of the scanned image. Note: An asterisk (*) next to a value indicates the factory default setting.
Page 111 Understanding the printer menus Menu item Description JPEG Quality Set the JPEG quality of the scanned image. Best for content* 5–95 Contrast Specify the contrast for the scanned image. Best for content* Background Removal Remove the background color or image noise from the original document. Background Detection Notes: Content‑based*...
Page 112 Understanding the printer menus Admin Controls Menu item Description Text Default Set the quality of text on the scanned image. 5–95 (75*) Text/Photo Default Set the quality of text and photo on the scanned image. 5–95 (75*) Photo Default Set the quality of photo on the scanned image. 5–95 (50*) Use Multi‑Page TIFF Enable scanning of multiple TIFF images in one TIFF ﬁle.
Page 113: Usb Drive
Understanding the printer menus USB Drive Flash Drive Scan Menu item Description Format Specify the ﬁle format for the scanned image. JPEG (.jpg) Note: The menu items may vary depending on your printer model. PDF (.pdf)* TIFF (.tif) XPS (.xps) TXT (.txt) RTF (.rtf) DOCX (.docx)
Page 114 Understanding the printer menus Menu item Description Color Set the printer to capture ﬁle content in color or in mono. Black and White Gray Color* Auto Resolution Set the resolution of the scanned image. 75 dpi 150 dpi* 200 dpi 300 dpi 400 dpi 600 dpi...
Page 115 Understanding the printer menus Menu item Description Color Dropout Specify which color to drop during scanning, and adjust the dropout setting for that color. Color Dropout None* Green Blue Default Red Threshold 0–255 (128*) Default Green Threshold 0–255 (128*) Default Blue Threshold 0–255 (128*) Auto Color Detect Conﬁgure the auto color detection setting.
Page 116 Understanding the printer menus Menu item Description Shadow Detail Adjust the shadow detail in the scanned image. ‑4 to 4 (0*) Scan Edge to Edge Scan the original document from edge to edge. Off* Sharpness Adjust the sharpness in the scanned image. 1–5 (3*) Temperature Generate a bluer or redder output of the original document.
Page 117 Understanding the printer menus Menu item Description Adjust ADF Skew Set the printer to adjust the skewed images from documents that are scanned from the ADF. Off* Note: An asterisk (*) next to a value indicates the factory default setting. Flash Drive Print Menu item Description...
Page 118: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
Page 119 Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 120 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. WPS Auto Detect Notes: • WPS Auto Detect appears only when the Wireless Security Mode is set to WEP. Start Push Button Method •...
Page 121 Understanding the printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Notes: WPA2* • This menu item appears only when the Wireless Security Mode is set to 802.1x - RADIUS. • 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server.
Page 122 Understanding the printer menus Menu item Description Job Buffering Temporarily store print jobs in the printer hard disk before printing. Note: This menu item appears only when a hard disk is installed. Off* Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 123 Understanding the printer menus Menu item Description IPv6 Assign the IPv6 address. Manually Assigned IPv6 Router IPv6 Specify the address preﬁx. Address Preﬁx 0–128 (64*) IPv6 Show all IPv6 addresses. All IPv6 Addresses IPv6 Show all IPv6 router addresses. All IPv6 Router Addresses Network Address Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).
Page 124 Understanding the printer menus Menu item Description Allow DHCP/BOOTP to update Allow the DHCP and BOOTP clients to update the NTP settings of the printer. NTP server Zero Conﬁguration Name Specify a service name for the zero conﬁguration network. Enable Auto IP Assign an IP address automatically.
Page 125 Understanding the printer menus Menu item Description Restricted Server List Options Specify how the IP addresses in the list can access the printer functionality. Block All Ports* Block Printing Only Block Printing and HTTP Only Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 (1500*) Raw Print Port Specify a raw port number for printers connected on a network.
Page 126 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Context Name Set Read/Write Credentials User Name Authentication Password Privacy Password Set Read‑only Credentials User Name Authentication Password Privacy Password Authentication Hash SHA1*...
Page 127 Understanding the printer menus Menu item Description Proposed Encryption Method Set the encryption method. 3DES Note: This menu item appears only when Base Conﬁguration is set AES* to Compatibility. Proposed Authentication Method Set the authentication method. SHA1 Note: This menu item appears only when Base Conﬁguration is set SHA256* to Compatibility.
Page 128 Understanding the printer menus Menu item Description LPD Timeout Set the time‑out value to stop the Line Printer Daemon (LPD) server from waiting indeﬁnitely for hung or invalid print jobs. 0–65535 seconds (90*) LPD Banner Page Print a banner page for all LPD print jobs. Off* Note: A banner page is the ﬁrst page of a print job used as a separator of print jobs and to identify the originator of the print job...
Page 129 Understanding the printer menus Menu item Description Retries for HTTP/FTP Requests Set the number of retries to connect to the HTTP/FTP server. 1–299 (3*) Note: An asterisk (*) next to a value indicates the factory default setting. ThinPrint Menu item Description Enable ThinPrint Print using ThinPrint.
Page 130 Understanding the printer menus Menu item Description Enable USB Port Enable the front USB drive port. Note: An asterisk (*) next to a value indicates the factory default setting. Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address...
Page 131: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Access Address Book in Apps Modify Address Book Manage Shortcuts Create Proﬁles Manage Bookmarks Flash Drive Print Flash Drive Scan Copy Function Color Dropout E‑mail Function...
Page 132 Understanding the printer menus Menu item Description Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration Import/Export All Settings Out of Service Erase Embedded Web Server Access Apps Control access to printer applications. New Apps Scan Center Scan Center Custom 1 Scan Center Custom 2...
Page 133 Understanding the printer menus Menu item Description Add User Create local accounts to manage access to the printer functions. User Name/Password User Name Password User Name/Password Accounts Add User User Name Accounts Add User Password Accounts Add User PIN Accounts Add User Schedule USB Devices Menu item...
Page 134 Understanding the printer menus Menu item Description Remote Syslog Facility Specify a facility code that the printer uses when sending log events to a remote 0 ‑ Kernel Messages server. 1 ‑ User‑Level Messages 2 ‑ Mail System 3 ‑ System Daemons 4 ‑...
Page 135 Understanding the printer menus Menu item Description E‑mail Log Cleared Alert Send e‑mail notiﬁcation to the administrator when a log entry is deleted. Off* E‑mail Log Wrapped Alert Send e‑mail notiﬁcation to the administrator when the log becomes full and begins to overwrite the oldest entries.
Page 136 Understanding the printer menus Login Restrictions Menu item Description Login failures Specify the number of failed login attempts before the user gets locked out. 1–10 (3*) Failure time frame Specify the time frame between failed login attempts before the user gets locked out. 1–60 minutes (5*) Lockout time Specify the lockout duration.
Page 137 Understanding the printer menus Menu item Description Reserve Job Expiration Set the expiration time that the printer stores print jobs for printing later. Off* 1 Hour 4 Hours 24 Hours 1 Week Require All Jobs to be Held Set the printer to hold all print jobs. Off* Keep duplicate documents Set the printer to print other documents with the same ﬁle name without overwriting...
Page 138: Reports
Understanding the printer menus Mobile Services Management AirPrint Enable functions in the AirPrint software feature. Print Scan Miscellaneous Menu item Description Protected Features Show all the features that Function Access Control (FAC) protects regardless of the security permission that the user has. Show* Hide Note: Hide displays only FAC‑protected features that the user has access.
Page 139 Understanding the printer menus Device Menu item Description Device Information Print a report that contains information about the printer. Device Statistics Print a report about printer usage and supply status. Proﬁles List Print a list of proﬁles that are stored in the printer. Asset Report Print a report that contains the printer serial number and model name.
Page 140: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Wi‑Fi Direct Connected Clients Print a page that shows the list of devices that are connected to the printer using Wi‑Fi Direct.
Page 141: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 142: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 143 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 144: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default headphone volume From the control panel, navigate to: Settings >...
Page 145 Maintaining the printer Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 146 Maintaining the printer Connecting a mobile device to the printer Before connecting your mobile device, make sure to do the following: • Enable Wi‑Fi Direct in the printer. From the control panel, navigate to: Settings > Network/Ports > Wireless > Enable Wi‑Fi Direct. •...
Page 147: Cleaning Printer Parts
Maintaining the printer Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the conﬁguration. • If the computers are conﬁgured to use the network name instead of an IP address, then do not change the conﬁguration.
Page 148 Maintaining the printer • Make sure that all areas of the printer are dry after cleaning. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 149 Maintaining the printer • ADF glass pad • Scanner glass • Scanner glass pad Close the scanner cover.
Page 150 Maintaining the printer Open the ADF cover. Using a damp, soft, lint-free cloth, wipe the following areas: • ADF glass pad in the ADF cover • ADF glass in the ADF cover Close the ADF cover.
Page 151: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 152 Return Program toner 1, 2 cartridge Supported only in Lexmark MX521 and MX522 printer models. Available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Lexmark MX421, MX521, and MX522 regular toner cartridge Item Worldwide...
Page 153 Regular imaging unit 56F0ZA0 Corporate Return Program imaging unit* 56F0Z0E * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. Ordering a maintenance kit Match the maintenance kit to the printer voltage.
Page 154 Only an authorized service technician can replace the maintenance kit. Contact your service provider. • Supported only in Lexmark MX521 and MX522 printer models. Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 155: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing the toner cartridge Open door A. Remove the used toner cartridge.
Page 156 Maintaining the printer Unpack the new toner cartridge, and then shake it three times to redistribute the toner. Insert the new toner cartridge. Note: Use the arrows inside the printer as guides. Close door A.
Page 157 Maintaining the printer Replacing the imaging unit Open door A. Remove the toner cartridge. Remove the used imaging unit.
Page 158 Maintaining the printer Unpack the new imaging unit, and then shake it three times to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 159 Maintaining the printer Close door A. Replacing the pick tires Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer. Remove the tray.
Page 160 Maintaining the printer Remove the used pick tires one after the other. Unpack the new pick tires.
Page 161 Maintaining the printer Insert the new pick tires. Insert the tray. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 162 Maintaining the printer...
Page 163 Maintaining the printer Remove the tray insert, and then ﬂip the tray base. Remove the used pick roller assembly. Unpack the new pick roller assembly.
Page 164 Maintaining the printer Insert the new pick roller assembly. Flip the tray base, and then insert the tray insert.
Page 165 Maintaining the printer Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 166 Maintaining the printer Remove the used ADF separator roller. Unpack the new ADF separator roller. Warning—Potential Damage: To avoid damage and poor printer performance, handle this part with clean hands.
Page 167: Moving The Printer
Maintaining the printer Insert the new ADF separator roller until it clicks into place. Close the ADF cover. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 168: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings >...
Page 169: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 170: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 171: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 172: Paper Jam In Door A
Clearing jams Paper jam in door A Remove the tray. Open door A.
Page 173 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 174 Clearing jams Remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: Make sure that all paper fragments are removed.
Page 175 Clearing jams Insert the imaging unit. Note: Use the arrows inside the printer as guides.
Page 176: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Note: Use the arrows inside the printer as guides. Close door A. Insert the tray. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 177: Paper Jam In The Standard Bin
Clearing jams Close the rear door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the duplex unit Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer.
Page 178: Paper Jam In Trays
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in trays Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch the metal plate at the back of the printer where the cables plug in before accessing or touching interior areas of the printer.
Page 179: Paper Jam In The Multipurpose Feeder
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 180: Paper Jam In The Automatic Document Feeder
Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 181 Clearing jams Close the ADF cover.
Page 182: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 183 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another print, copy, other job.
Page 184: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 185 Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
Page 186: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 187: Paper Feed Problems
X and # simultaneously for 15 seconds. If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see “Using genuine Lexmark parts and supplies”...
Page 188 Troubleshooting Collated printing does not work Action Step 1 The problem is Go to step 2. solved. From the control panel, navigate to: Settings > Print > Layout > Collate Touch On [1,2,1,2,1,2]. Print the document. Is the document collated correctly? Step 2 The problem is Go to step 3.
Page 189 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Make sure that Tray Linking is set to Automatic. For more information, see “Linking trays” on page Print the document. Do the trays link correctly? Paper frequently jams Action Step 1 Go to step 2.
Page 190: Printing Problems
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 191 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 192 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 193 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 194 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper folded or wrinkled? Step 2 Go to step 3.
Page 195 Does gray background appear on prints? Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 196 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting from the printer control panel.
Page 197 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 198 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light?
Page 199 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Increase toner darkness. From the control panel, navigate to: Settings > Print > Quality Print the document.
Page 200 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 201 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 202 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 203 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove paper from the tray, and then turn over the paper. Print the document. Is the paper curled? Step 5 Go to step 6. The problem is solved. Load paper from a fresh package.
Page 204 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the print crooked or skewed? Step 3 Contact customer The problem is...
Page 205 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 206 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 207 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 208 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 209 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 210 Do vertical dark lines or streaks appear on prints? Step 3 Go to step 4. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 211 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 212 Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Vertical light bands Note: Before solving the problem, print the Print Quality Test Pages.
Page 213 Troubleshooting Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical light bands appear on prints? Vertical white lines Note: Before solving the problem, print the Print Quality Test Pages.
Page 214 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 215 Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode and Quiet Mode. Print the document. Is the printer still printing slow? Step 2 Go to step 3. The problem is solved.
Page 216 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a very long print job. • Observe the recommended ambient temperature for the printer.
Page 217 Troubleshooting Action Step 4 The problem is Go to step 5. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Print the document. Is the document printed? Step 5 The problem is Contact customer solved.
Page 218 Troubleshooting Action Step 5 Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Step 6 The problem is Go to step 7.
Page 219: Faxing Problems
Troubleshooting Action Step 3 The problem is Contact customer solved. support. Check if the trays are linked. For more information, see “Linking trays” on page Print the document. Is the document printed from the correct tray? Faxing problems Cannot send or receive faxes Action Step 1 The problem is...
Page 220 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
Page 221 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Page 222: Scanning Problems
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Make sure that there are no print quality defects. From the control panel, touch Settings > Troubleshooting > Print Quality Test Pages. Correct any print quality defects. For more information, see “Print quality is poor”...
Page 223 Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
Page 224 Troubleshooting Action Contact customer The problem is Open the scanner cover. support. solved. Using a damp, soft, lint‑free cloth, wipe the ADF glass and the ADF glass pad. Close the scanner cover. Scan the document. Do vertical streaks appear on scanned documents? Scan job was not successful Action Step 1...
Page 225 Troubleshooting Scanning takes too long or freezes the computer Action Close all applications that are interfering with the scan. Contact customer The problem is support. solved. Does scanning take too long or freeze the computer? Scanner does not respond Action Step 1 The problem is Go to step 2.
Page 226: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 227: Upgrading And Migrating
– MarkNet N8230 Fiber Ethernet Note: The internal solution port is supported only in Lexmark MX521 and MX522 printer models. Accessing the controller board CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 228 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 229 Upgrading and migrating Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 230 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the controller board access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 231 Upgrading and migrating Unpack the optional card. Warning—Potential Damage: Do not touch the connection points along the edge of the card.
Page 232 Upgrading and migrating Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
Page 233 Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 234 Upgrading and migrating Attach the hard disk interface cable to the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 235 Upgrading and migrating Mounting bracket Thumbscrews Housing Interface cable Install the ISP into its housing. Secure the ISP in place and attach the ISP extended cable.
Page 236 Upgrading and migrating Open, and then remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Attach the ISP kit to the printer.
Page 237 Upgrading and migrating If a printer hard disk is installed, then remove the hard disk before installing the ISP. Unplug the hard disk interface cable from the controller board.
Page 238 Upgrading and migrating Connect the ISP extended cable to the ISP connector.
Page 239 Upgrading and migrating Install the hard disk.
Page 240 Upgrading and migrating Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 241: Software
• For drivers and utilities that are compatible with Mac OS X version 10.6 or earlier and for speciﬁc supported Linux or UNIX operating system versions, go to http://support.lexmark.com. • For more information on software compatibility with all other operating systems, contact customer support.
Page 242: Firmware
From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. Adding available options in the print driver For Windows users Open the printers folder.
Page 243 Click Check for updates > I agree, start update. • Upload the ﬂash ﬁle. Note: To get the latest ﬁrmware, go to www.lexmark.com/downloads, and then search for your printer model. Browse to the ﬂash ﬁle. Note: Make sure that you have extracted the ﬁrmware zip ﬁle.
Page 244: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 245 Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 246 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 247 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 248 The product is waiting for a print job. 11.5 (MB2442, MX421, XM1242), 14.5 (MB2546, MX521, MX522, XM1246) Sleep Mode The product is in a high‑level energy‑saving mode. 1.3 (MB2442, MX421, XM1242), 1.5 (MB2546, MX521), 1.41 (MX522, XM1246) Hibernate The product is in a low‑level energy‑saving mode. 0.1 The product is plugged into an electrical outlet, but the power switch is turned off.
Page 249 The total product energy usage is the sum of each mode's energy usage. Regulatory notices for telecommunication terminal equipment This section contains regulatory information pertaining to products that contain the analog facsimile card: Lexmark Regulatory Type/Model Number: LEX-M14-002...
Page 250 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 251 5. The REN of this device is located on the label. This device uses an RJ-11C modular connector. Contact your point of purchase if a BT adapter is required. The Lexmark part number is 80D1873.
Page 252 LEX-M14-002 A18-0046001 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. Utilisation de ce produit en Suisse Cet appareil nécessite l’utilisation d’un ﬁltre de tonalité de facturation suisse (nº de référence Lexmark : 80D1877) devant être installé...
Page 253 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 254 Notices Compliance is indicated by the CE marking: Restrictions This radio equipment is restricted to indoor use only. Outdoor use is prohibited. This restriction applies to all the countries listed in the table below: EU and other countries statement of radio transmitter operational frequency bands and maximum RF power This radio product transmits in either the 2.4GHz (2.412–2.472 GHz in the EU) or 5GHz (5.15–5.35, 5.47–5.725 in the EU) bands.
Page 255 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 256 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 257 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 258 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 259 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
Page 260 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 261: Index
Index Index conﬁdential documents do not print 214 accessing the controller blank pages 190 conﬁdential print jobs 38 board 227 blocking junk faxes 56 printing 38 activating Voice Guidance 24 bookmarks conﬁguring daylight saving adapter plug 50 creating 21 time 54 adding a shortcut creating folders for 22 conﬁguring supply...
Page 262 Index using the automatic document fax resolution feeder (ADF) 41 changing 55 Eco‑Settings using the scanner glass 41 fax setup conﬁguring 19 copying different paper sizes 41 country‑ or region‑speciﬁc 50 editing contacts 23 copying from standard telephone line editing groups 23 selected tray 41 connection 48 emission notices 245, 253...
Page 263 42 HTTP/FTP Settings 128 ordering 153 Lexmark Mobile Print Image 83 replacing 157 using 34 Information Sent to Lexmark 68 importing a conﬁguration ﬁle Lexmark Scanback Utility IPSec 126 using the Embedded Web using 57 Job Accounting 78...
Page 264 187 printing 183 copying 41 incorrect margins 197 noise emission levels 245 pick roller assembly jammed pages are not Non‑Lexmark supply 186 replacing 161 reprinted 190 non‑volatile memory 142 pick tires job prints from the wrong erasing 141 replacing 159 tray 218 Not enough free space in ﬂash...
Page 265 225 received fax Defective ﬂash detected 185 vertical dark streaks on output forwarding 56 Non‑Lexmark supply 186 when scanning from the received faxes Not enough free space in ﬂash ADF 223 holding 56 memory for resources 185...
Page 266 183 supported ﬁle types 37 troubleshooting, print quality using supported ﬂash drives 37 blank or white pages 190 genuine Lexmark parts 151 supported operating crooked or skewed print 203 genuine Lexmark supplies 151 systems 241 dark print 191 using Customer Support 19 supported paper sizes 30 ﬁne lines are not printed...
Page 267 Index vertical dark lines on prints 210 vertical dark streaks on output when scanning from the ADF 223 vertical streaks on prints 210 viewing a fax log 56 virtual keyboard using 25 Voice Guidance activating 24 speech rate 25 Voice Guidance speech rate adjusting 25 volatile memory 142 erasing 141...

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