Actions
Step 2
a
Check if the paper loaded is from a fresh package.
Note: The amount of moisture in paper affects both print
quality and printer ability to feed paper correctly.
b
Make sure that the printer supports the paper loaded. For a
complete list of supported paper, see the printer User's Guide.
Does the problem remain?
Step 3
Make sure that the fuser entry guide is free of waste toner and dust.
Warning—Potential Damage: Clean the fuser entry guide with a
toner vacuum and cloth. Do not use compressed air.
Does the problem remain?
Step 4
If the fuser has reached end of life, then replace the maintenance
kit.
Does the problem remain?
Solid black pages check
Note: Before performing this print quality check, go to the control panel home screen and navigate to
Settings > Troubleshooting > Print Quality Test Pages, and then perform the Initial print quality check.
See
"Initial print quality check" on page
31.
Diagnostics and troubleshooting
47
7017-2xx, -4xx, -6xx
Yes
No
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Contact the next
The problem is
level of support.
solved.