Other Symptoms; Fax Symptoms - Lexmark MB2338 Service Manual

Other symptoms

Fax symptoms

Fax symptoms
Symptom
No dial tone.
The printer does not connect to a fax machine.
Incoming fax has blank spaces or poor quality.
Incoming fax has stretched words.
The printer does not transmit faxes.
The printer does not receive faxes.
Modem/fax card service check
Action
Step 1
Check if the telephone cable is properly connected to the modem
card and electrical outlet.
Is the cable properly connected to the modem card and electrical
outlet?
Step 2
Connect the telephone cable to the modem card and electrical
outlet.
Does the problem remain?
Step 3
Check if the telephone cable can make and receive calls.
Is the phone line properly working?
Step 4
Connect the printer to a properly functioning telephone jack.
Does the problem remain?
Action
See
page
The fax machine is turned off. Ask the fax recipient
to check the machine.
See
check" on page
See
check" on page
See
page
See
162.
Diagnostics and troubleshooting
158
7017-2xx, -4xx, -6xx
"Modem/fax card service check" on
158.
"Blank spaces on incoming fax service
159.
"Stretched words on incoming fax service
160.
"Fax transmission service check" on
160.
"Fax reception service check" on page
Yes No
Go to step 2. Go to step 3.
Go to step 3. The problem is
solved.
Go to step 5. Go to step 4.
Go to step 5. The problem is
solved.