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Action
Step 14
Replace the MPF gearbox. See
page
212.
Does the problem remain?
Sensor (MPF paper present) static jam service check
Action
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
Does the problem remain?
Step 2
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Sensor tests
b
Find the sensor (MPF media present).
Does the sensor status change while toggling the sensor?
Step 3
a
Reseat the sensor cable from the controller board.
b
Check the sensor and its actuator for improper installation and
damage.
Is the sensor properly installed and free of damage?
Step 4
Replace the sensor (MPF paper present). See
present) removal" on page
Does the problem remain?
242-244 paper jams
242 paper jam messages
Error code
Description
242.26
Paper fed from tray 2 was picked but it never
reached the sensor (input).
242.31
Paper remains detected at the sensor (tray 2
pass-through) although the printer is idle. Tray 3
is the paper source.
"MPF gearbox removal" on
"Avoiding jams" on page
"Sensor (MPF paper
257.
Diagnostics and troubleshooting
103
Yes
Contact the next
level of support.
Yes
Go to step 2.
71.
Contact the next
level of support.
Contact the next
level of support.
Contact the next
level of support.
Action
See
"Optional tray sensor (tray x pass-through)
jam at leading edge service check" on
page
107.
See
"Optional tray sensor (tray x pass-through)
static jam service check" on page
7017-2xx, -4xx, -6xx
No
The problem is
solved.
No
The problem is
solved.
Go to step 3.
Go to step 4.
The problem is
solved.
106.
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