Lexmark MB2338 Service Manual page 108

Optional tray sensor (tray x pass-through) jam at trailing edge service check
Action
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
Does the problem remain?
Step 2
Check if the paper size matches the size set on the source tray
guides.
Does the paper size match the size set on the tray?
Step 3
Change the paper size or adjust the size setting in the tray.
Does the problem remain?
Step 4
a
Identify the separator rollers and pass-through rollers involved
in the paper path.
b
Check these separator rollers and pass-through rollers for
improper installation, wear, and damage.
Are the rollers properly installed and free of wear and damage?
Step 5
Reinstall or replace the affected separator roller assembly or tray
insert.
Does the problem remain?
Optional tray pick failure service check
Action
Step 1
Make sure that the paper is loaded properly. Use the
recommended paper. See
Does the problem remain?
Step 2
Restart the printer.
Does the problem remain?
"Avoiding jams" on page
"Avoiding jams" on page
Diagnostics and troubleshooting
108
Yes
Go to step 2.
71.
Go to step 4.
Go to step 4.
Contact the next
level of support.
Contact the next
level of support.
Yes
Go to step 2.
71.
Go to step 3.
7017-2xx, -4xx, -6xx
No
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 5.
The problem is
solved.
No
The problem is
solved.
The problem is
solved.