E-Mail/Internet Fax/Faxserver Error Code; Scan To Computer Problems - Oki MC363 Advanced Manual

E-mail/Internet fax/FaxServer Error Code

Error Code
1 Connection failed. Check the "SMTP Server" setting.
2 Connection failed. Check the "SMTP Server Port" setting.
3 Authentication failed. "SMTP Auth" is not supported.
4 Authentication failed. Logging into "SMTP Auth" failed. Check the login name of the mail
server and the password.
5 Authentication failed. Check the "POP Server" setting.
6 Authentication failed. Check the "POP Server Port" setting.
7 Authentication failed. Logging into "POP" failed. Check the login name of the POP server and
the password.
8 SMTP transmission error. Check the network status of cable connection, status, and server
status.
9 POP transmission error. Check the network status of cable connection, status, and server
status.
11 SMTP transmission error. Transmission data is too large. Check the mailbox assignment of the
SMTP server.
12 SMTP transmission error. After waiting, try it again.
13 SMTP transmission error. Contact your network administrator.
15 Receiving e-mail was cancelled. Cancelled from the SMTP client or the POP server.
16 Receiving e-mail was cancelled from users.
19 Receiving e-mail was cancelled from users. MIME error. E-mail formats or e-mail attachment
files used are not supported.
20 Receiving e-mail was cancelled. MIME is not supported. E-mail formats or e-mail attachment
files used are not supported.
22 Receiving e-mail was cancelled. E-mail attachment file size exceeds the limit (8 MByte). You
cannot print large size files.
24 Receiving e-mail was cancelled. Contact your network administrator.
Meaning and Solution

Scan To Computer Problems

• Common to Windows and Mac OS X
• The message, "Connect to PC failed." is displayed on the screen of the machine.
Point to check
The IP address on the computer
was changed.
The computer is not turned on.
The computer is not connected to a
network.
• For Windows ActKey
• The message, "Connect to PC failed." is displayed on the screen of the machine.
Point to check
The document is not set in the
position specified in Scan Method in
ActKey.
When Paper Size in ActKey is set to
"Auto", an undetectable size of
documents are set on the machine.
In Windows Firewall setting,
Network Configuration is disabled or
blocked.
On the USB-connected computer,
Button Settings of ActKey or a
warning message is displayed.
• "Access denied to PC." is displayed on the screen of the machine.
Point to check
On the network computer, Button
Settings of ActKey or a warning
message is displayed.
- 222 -
Solution Reference
Newly register the computer to the
Registering the Machine (New
machine.
Device) to a Computer Using
Network Configuration
Turn the computer on. -
Make sure the network connection. -
Solution Reference
Set the document in the position -
specified in Scan Method in ActKey
or change the setting for Scan
Method.
Set the optimal paper size other -
than "Auto" for Paper Size in
ActKey.
Enable Windows Firewall setting in -
the following steps.
From [Control Panel], click [System
and Security] > [Allow a program
through Windows Firewall].
Click [Change settings], find
[Network Configuration] in [Allowed
programs and features], select the
check box, and then click [OK].
Close Button Settings of ActKey or -
the warning message window.
Solution Reference
Close Button Settings of ActKey or -
the warning message window.
7. Troubleshooting