Problems On Document And Paper - Oki MC363 Advanced Manual

Problems on Document and Paper

If you cannot solve a problem with the following solutions, contact your dealer.
• The document is not ejected from the machine.
Cause
The document jammed. Remove the jammed document, and
then set it again.
• The document often jams.
Cause
The document is not appropriate. Use an appropriate document.
The document guides are not Adjust the document guides to the
aligned. document.
There is a piece of paper inside the Open the ADF cover to check.
ADF.
The document feed roller of the ADF Clean the document feed roller of the
is dirty. ADF.
• Paper often jams. Multiple sheets of paper are pulled in at the same time.
Paper is pulled in at an angle.
Cause
The machine is inclined. Place the machine on a flat surface.
The paper is too light or too heavy. The paper is too light or too heavy.
Use the appropriate paper for the
machine.
The paper is damp or has a static Use paper stored under proper
charge. temperature and humidity conditions.
The paper is wrinkled, folded, or Use the appropriate paper for the
curled. machine. Fix the curled paper.
The back side of the paper is printed. The paper that has been printed once
cannot be used in Tray 1 and Tray 2/
3.
Load the paper in the MP tray for
printing.
The edges of the paper are not Fan a stack of the paper well, and
aligned. then align the edges of the paper.
Solution Reference
Setting a Document (User's
Manual)
Solution Reference
Setting a Document (User's
Manual)
Setting a Document (User's
Manual)
If a Document Jam Occurs
(User's Manual)
Cleaning the Document Feed
Rollers
Solution Reference
-
Loading Paper (User's Manual)
Loading Paper (User's Manual)
Loading Paper (User's Manual)
-
Loading Paper (User's Manual)
Cause
There is only one sheet of paper in
the tray.
You added new paper onto the paper
that is already loaded in the tray.
Paper is loaded at an angle.
Envelopes are loaded in the wrong
direction.
Paper, envelopes, or labels whose
weight is 221 to 256 g/m 2 (56 to 95 lb)
is loaded in Tray 1 and Tray 2/3.
The rear output tray is not closed
firmly.
• Paper is not fed.
Cause
The [Paper Feeding Source] setting
on the printer driver is specified
incorrectly.
The manual feeding is specified on
the printer driver.
• Paper is not fed from Tray 2/3 (optional).
Cause
Tray 2/3 is not set with the printer
driver.
- 251 -
Solution
Load multiple sheets of paper. -
Remove the already loaded paper,
Loading Paper (User's Manual)
stack up it onto the new paper, and
then align the edges of all the paper.
For Tray 1 and Tray 2/3, adjust the
Loading Paper (User's Manual)
paper guide and paper stopper to the
paper.
For the MP tray, adjust the manual
feeding paper guide to the paper.
Load the envelopes correctly.
Loading Paper (User's Manual)
Load the paper, envelopes, or labels
Loading Paper (User's Manual)
whose weight is 221 to 256 g/m 2 (56
to 95 lb) is in the MP tray.
Close the rear output tray firmly.
Setting Output Destination
Solution
Check the paper tray, and then select -
the correct tray in [Paper Feeding
Source] on the printer driver.
Load paper in the MP tray, press the
Printing Manually One by One
or button to select [Start] and
press the (OK) button.
Alternatively, disable the [Use MP
tray as manual feed] setting on the
printer driver.
Solution
Set Tray 2/3 with the printer driver.
Installing the Additional Tray
Unit (User's Manual)
Setting the Printer Driver (User's
Manual)
7. Troubleshooting
Reference
Reference
Reference