Software Problems - Lenovo x3300 M4 7382 Installation And Service Manual

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 159 to check if a component is a
structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot
be installed; the option is not
available.

Software problems

• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See Chapter 5 "Parts listing, Lenovo System x3300 M4 Type 7382" on page 159 to check if a component is a
structural, or FRU part.
• If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained
technician.
Symptom
You suspect a software
problem.
Action
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
For a list of supported operating-system versions, go to
entry/portal/ docdisplay?lndocid=SERV-GUIDE
Site, click the link for your ServerGuide version, and scroll down to the list of
supported Microsoft Windows operating systems.
Make sure that the server supports the operating system. If it does, either no logical
drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not
present. Run the ServerGuide program and make sure that setup is complete.
Action
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
• The software is designed to operate on the server.
• Other software works on the server.
• The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact the software vendor.
http://www.ibm.com/support/
, click Lenovo Service and Support
.
Chapter 4 Troubleshooting
151