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The system goes directly to the POST event viewer when it is turned on.
1. Check the light path diagnostics LEDs and the Lenovo XClarity Controller event log, and resolve any
errors that have occurred.
2. Make sure that the system supports all the processors and that the processors match in speed and
cache size. You can view processor details from system setup. To determine if the processor is
supported for the system, see
3. (Trained technician only) Make sure that processor 1 is seated correctly.
4. (Trained technician only) Remove processor 2 and restart the system.
5. Replace the following components one at a time, in the order shown, restarting the system each time:
a. (Trained technician only) Processor
b. (Trained technician only) System board
Serial-device problems
Use this information to solve problems related to serial devices.
•
"Number of serial ports identified by the operating system is less than the number of installed ports" on
page 230
•
"Serial device does not work" on page 230
Number of serial ports identified by the operating system is less than the number of installed ports
1. Make sure that:
• Each port is assigned a unique address in the Setup utility and none of the serial ports is disabled.
• The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.
Serial device does not work
1. Make sure that:
• The device is compatible with the server.
• The serial port is enabled and is assigned a unique address.
• The device is connected to the correct connector (see
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the following components one at a time, restarting the server each time:
a. Failing serial device
b. Serial cable
4. (Trained technician only) Replace the system board (system board assembly).
Software problems
Use this information to solve software problems.
1. To determine whether the problem is caused by the software, make sure that:
• The server has the minimum memory that is needed to use the software. For memory requirements,
see the information that comes with the software.
ThinkSystem SD530 V3 User Guide
230
https://serverproven.lenovo.com
"System-board connectors" on page
28).
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Table of Contents
Troubleshooting
