Alcatel-Lucent 5620 Troubleshooting Manual page 88

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
5 — Troubleshooting using the NE resync audit function
4 When the audit completes, choose one of the following based on the NE Audit
State:
a
b
c
5 Click on the Show Difference button. The Show Difference form opens with a list
of difference entries displayed.
6 To resync a missing or added object, perform a full resync.
To resync a property change for a single object with the 5620 SAM:
7
i
ii
iii
iv
8 To save the results of the resync audit to an HTML or CSV file:
i
ii
iii
iv
9 In the Show Difference form, click on the OK button. The form closes.
10 In the NE Audit Result form, click on the Close button. The form closes.
5-4
If the NE Audit State displays "succeeded" and the NE Audit Result displays
"misaligned", go to step 5.
If the NE Audit State displays "succeeded" and the NE Audit Result displays
"aligned", then no further action is required.
If the NE Audit State displays "failed", information about the failure is
displayed in the Error Messages panel. Click to expand the panel.
Select a difference entry from the list. The panes at the bottom of the form
display the misaligned data for the entry.
Click on the Properties button for the SAM Object. The properties form of the
object is displayed.
Click on the Resync button. A dialog box appears.
Click on the Yes button and wait for the object to resync with the 5620 SAM.
The value of the misaligned parameter changes if the resync operation is
successful.
Right-click on a column header in the differences list and choose Save to File
from the contextual menu. The Save As form is displayed.
Navigate to the required location on the client workstation and specify a file
name.
Choose a file type.
Click on the Save button. The file is saved.
Alcatel-Lucent 5620 Service Aware Manager
Troubleshooting Guide
5620 SAM