Alcatel-Lucent 5620 Troubleshooting Manual page 121

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
6 If required, you can run the getDebugFiles.bash utility to collect a comprehensive
group of troubleshooting log files for use by Alcatel-Lucent technical support.
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viii Enter the following at the prompt:
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Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
Troubleshooting Guide
Log in to the 5620 SAM main or auxiliary server station as the root user.
Open a console window.
Navigate to the 5620 SAM server binary directory, typically
/opt/5620sam/server/nms/bin on a main server, or
/opt/5620sam/auxserver/nms/bin on an auxiliary server.
Enter the following at the prompt:
# getDebugFiles.bash output_dir days ↵
where
output_dir is a local directory that is to contain the output files
days is the number of days for which to collect log files, beginning with the most recent
Note 1 — You cannot specify /tmp, or any directory below /tmp, as the
output directory.
Note 2 — The days parameter is optional.
Log in to the 5620 SAM database station as the root user.
Open a console window on the 5620 SAM database station.
Navigate to the 5620 SAM database installation directory, typically
/opt/5620sam/samdb/install.
# getSAMDebugFiles.bash output_dir days ↵
where
output_dir is a local directory that is to contain the output files
days is the number of days for which to collect log files, beginning with the most recent
Note 1 — You cannot specify /tmp, or any directory below /tmp, as the
output directory.
Note 2 — The days parameter is optional.
Collect the following output files:
the hostname.WsInfoFiles.tar.gz file, which contains basic server or
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database station information, such as the networking configuration
on a server station, the hostname.ServerLogFiles.tar.gz file, which
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contains server and JBoss logs and configuration information
on the database station, the hostname.DBLogFiles.tar.gz file, which
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contains database logs and configuration information
where hostname is the station hostname
10 — Troubleshooting the 5620 SAM platform
10-5