Alcatel-Lucent 5620 Troubleshooting Manual page 70

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
3 — Troubleshooting services and connectivity
Displayed message
Sent - Request Timeout
Sent - Request Terminated
Sent - Reply Received
Not Sent - Non-Existent Service-ID
Not Sent - Non-Existent SDP for Service
Not Sent - SDP For Service Down
Not Sent - Non-Existent Service Egress Label
a
b
6 Use the CLI to verify that the IP address of the destination site is in the routing
table for the originating site by entering:
show router route-table ↵
3-12
Table 3-3 Service Site Ping OAM diagnostic results
If the Service Site ping passes, the routes between the two sites are complete
and in an operational state. If the MAC Ping performed in Procedure
failed:
Investigate the status of the two SAPs used for the circuit.
i
ii Correct the configuration issue related to the SAPs, if required.
If there is no configuration problem with the SAPs, the service problem
is related to the MAC addresses. The MAC address problem could be
caused by the:
ACL MAC filter excluding the required MAC address
•
external customer equipment
•
If the Service Site Ping fails, there is a loss of connectivity between the two
sites.
i Log in to one of the sites using the CLI.
ii Enter the following command:
ping <destination_site_ip_address> ↵
where <destination_site_ip_address> is the address of the other site in
the route
If the CLI IP ping passes, go to step
troubleshooting workflow.
Description
The request timed out with a reply.
The request was not sent because the diagnostic
was terminated by the operator.
The request was sent and a successful reply
message was received.
The configured service ID does not exist.
There is no SDP for the service tested.
The SDP for the service is down.
There is a service label mismatch between the
originator and the responder.
7 b ii of the section
Alcatel-Lucent 5620 Service Aware Manager
Troubleshooting Guide
3-4
3.2
5620 SAM