Alcatel-Lucent 5620 Troubleshooting Manual page 17

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
Contents
Preface
Prerequisites............................................................................................ ix
5620 SAM documentation suite ...................................................................... ix
Obtaining customer documentation .............................................................. xiii
On-product documentation ......................................................... xiii
Documentation and resources on the web ....................................... xiii
Documentation conventions.........................................................................xiv
Procedures with options or substeps ...............................................xiv
Measurement conventions ........................................................... xv
Important information................................................................xvi
Troubleshooting overview
1 — 5620 SAM troubleshooting
1.1 5620 SAM troubleshooting overview.................................................. 1-2
Troubleshooting the managed-NE network....................................... 1-2
Troubleshooting the network management domain ............................ 1-3
Troubleshooting the 5620 SAM platform, database, server, or clients ...... 1-3
1.2 Troubleshooting process ............................................................... 1-4
Network maintenance ............................................................... 1-4
Troubleshooting problem-solving model.......................................... 1-4
1.3 Troubleshooting guidelines ............................................................ 1-6
1.4 5620 SAM troubleshooting tools....................................................... 1-7
OAM diagnostics ...................................................................... 1-7
Ethernet CFM diagnostics ........................................................... 1-7
RCA audit tool ........................................................................ 1-7
Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
Troubleshooting Guide
ix
1-1
xvii