Alcatel-Lucent 5620 Troubleshooting Manual page 37

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
Problem or task
Troubleshooting the 5620 SAM database
Problem: Database corruption or failure
Problem: The database is running out of disk space
Problem: A short database backup interval is creating database performance issues
Problem: A database restore fails and generates a No backup sets error
Problem: Database redundancy failure
Problem: Primary or standby database is down
Problem: Need to verify that Oracle database and listener services are started
Problem: Need to determine status or version of database or Oracle proxy
Troubleshooting 5620 SAM server issues
Problem: Cannot start a 5620 SAM server, or unsure of 5620 SAM server status
Problem: 5620 SAM server and database not communicating
Problem: A 5620 SAM server starts up, and then quickly shuts down
Problem: Client not receiving server heartbeat messages
Problem: A 5620 SAM server cannot be reached over a network
Problem: Excessive 5620 SAM server-to-client response time
Problem: Unable to receive alarms on the 5620 SAM, or alarm performance is degraded
Problem: All SNMP traps from managed devices are arriving at one 5620 SAM server, or no
SNMP traps are arriving
Problem: Cannot manage new devices
Problem: Cannot discover more than one device, or device resynchronization fails
Problem: Slow or failed resynchronization with network devices
Problem: Statistics are rolling over too quickly
Problem: Unable to receive alarms on the 5620 NM from the 5620 SAM
Troubleshooting 5620 SAM client GUIs and client OSS applications
Problem: Cannot start 5620 SAM client, or error message during client startup
Problem: 5620 SAM client unable to communicate with 5620 SAM server
Problem: Delayed server response to client activity
Problem: Cannot view 5620 SAM alarms using 5620 NM client
Problem: Unable to print from RHEL or Solaris client
Problem: Cannot place newly discovered device in managed state
Problem: I performed an action, such as saving a configuration, but I cannot see any results
Problem: Device configuration backup not occurring
Problem: 5620 SAM client GUI shuts down regularly
Problem: Configuration change not displayed on 5620 SAM client GUI
Problem: List or search function takes too long to complete
Problem: Cannot select certain menu options or cannot save certain configurations
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Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
Troubleshooting Guide
1 — 5620 SAM troubleshooting
Solution
Procedure 12-1
Procedure 12-2
Procedure 12-3
Procedure 12-4
Procedure 12-5
Procedure 12-6
Procedure 12-7
Procedure 12-8
Procedure 13-1
Procedure 13-2
Procedure 13-3
Procedure 13-4
Procedure 13-5
Procedure 13-6
Procedure 13-7
Procedure 13-8
Procedure 13-9
Procedure 13-10
Procedure 13-11
Procedure 13-12
Procedure 13-13
Procedure 14-1
Procedure 14-2
Procedure 14-3
Procedure 14-4
Procedure 14-5
Procedure 14-6
Procedure 14-7
Procedure 14-8
Procedure 14-9
Procedure 14-10
Procedure 14-11
Procedure 14-12
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