Table Of Contents - Alcatel-Lucent 5620 Troubleshooting Manual

Table Of Contents

Important Information16
Sam Troubleshooting25
Sam Troubleshooting Overview26
Troubleshooting The Network Management Domain27
Troubleshooting Process28
Troubleshooting Guidelines30
Sam Troubleshooting Tools31
Sam Log Files32
Before You Call Support33
Troubleshooting Using Network Alarms41
Troubleshooting Using Network Alarms Procedures43
Procedure 2-2 To View Object Alarms And Aggregated Object Alarms44
Procedure 2-4 To Acknowledge Alarms48
Alarm And Affected Object Information50
Procedure 2-6 To Determine Root Cause Using Related Objects51
Troubleshooting A Service Equipment Problem52
Procedure 2-8 To Clear Alarms Related To An Equipment Problem53
State Problem55
Troubleshooting A Service Configuration Problem56
Alarm57
Troubleshooting Services And Connectivity59
Workflow To Troubleshoot A Service Or Connectivity Problem61
Service And Connectivity Troubleshooting Procedures62
Of Service Components63
Procedure 3-3 To Verify The Fib Configuration64
Procedure 3-4 To Verify Connectivity For All Egress Points In A Service Using Mac Ping And Mac Trace65
Service Using Mef Mac Ping67
Using Mtu Ping68
Using Service Site Ping69
Tunnel Using Tunnel Ping71
Using Lsp Ping73
Trace74
Procedure 3-11 To Review Acl Filter Properties75
Procedure 3-12 To View Anti-Spoof Filters76
Snmpdump Utility77
Troubleshooting Using Topology Maps79
Network Topology Map Overview80
Interpreting Map Status Indicators81
Troubleshooting Alarms Using Topology Maps83
Troubleshooting Using The Ne Resync Audit Function85
Ne Resync Audit Overview86
Additional Information87
Manager89
Troubleshooting Network Management Lan Issues93
Troubleshooting Network Management Domain Lan Issues94
Troubleshooting Network Management Domain Lan Issues Procedures95
Functions Are Unavailable96
Procedure 6-4 Problem: Packet Size And Fragmentation Issues97
Messages99
Sam Client Gui Warning Message Overview100
Unable To Complete Requested Action101
Service Disruption Warning102
Duplicate Configuration Form Conflicts103
Troubleshooting With Problems Encountered Forms105
Problems Encountered Form Overview106
Using Problems Encountered Forms107
Procedure 8-2 To Collect Problem Information For Technical Support108
Troubleshooting Using The 5620 Sam User Activity Log109
Troubleshooting Using The 5620 Sam User Activity Log Overview110
Troubleshooting Using The 5620 Sam User Activity Procedures111
Procedure 9-3 To Navigate To The Object Of A User Action112
Troubleshooting The 5620 Sam Platform115
Procedure 10-1 To Collect The 5620 Sam Log Files119
Station120
Exceeded Rhel Arp Cache125
Troubleshooting With The 5620 Sam Logviewer127
Sam Logviewer Overview128
Filters129
Overview130
Logviewer Cli132
Procedure 11-3 To Search Log Files In A Path140
Tool Bar141
Procedure 11-6 To Automatically Show Or Hide Log Messages142
Procedure 11-7 To Manage Filters Using The Gui Filter Manager143
Procedure 11-8 To Specify A Plug-In Using The Logviewer Gui144
Logviewer Cli Procedures145
Procedure 11-9 To Display Logs Using The Logviewer Cli146
Procedure 11-10 To Configure The Logviewer Cli150
Procedure 11-11 To Specify Plug-Ins Using The Cli151
Troubleshooting The 5620 Sam Database153
Database Troubleshooting154
Procedure 12-2 Problem: The Database Is Running Out Of Disk Space155
Creating Database Performance Issues156
Procedure 12-5 Problem: Database Redundancy Failure157
Listener Services Are Started158
Troubleshooting 5620 Sam Server Issues161
Troubleshooting 5620 Sam Server Issues Procedures162
Communicating167
Procedure 13-7 Problem: Unable To Receive Alarms On The 5620 Sam, Or Alarm Performance Is Degraded170
Procedure 13-8 Problem: All Snmp Traps From Managed Devices Are Arriving At One 5620 Sam Server, Or No Snmp Traps Are Arriving171
Device, Or Device Resynchronization Fails172
Network Devices173
Procedure 13-12 Problem: Statistics Are Rolling Over Too Quickly174
Nm From The 5620 Sam175
Troubleshooting 5620 Sam Clients177
Troubleshooting 5620 Sam Client Guis And Client Oss Applications178
With 5620 Sam Server180
Procedure 14-3 Problem: Delayed Server Response To Client Activity181
Nm Client182
Client183
In Managed State184
Configuration, But I Cannot See Any Results185
Procedure 14-8 Problem: Device Configuration Backup Not Occurring187
Troubleshooting Client Gui Issues Procedures188
To Complete189
Technical Support191