Alcatel-Lucent 5620 Troubleshooting Manual page 34

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
1 — 5620 SAM troubleshooting
Type
Network management domain
5620 SAM platform, database,
server, or client
(2 of 2)
3 Identify the root cause of the problem and plan corrective action.
a
b
c
Table 1-3 5620 SAM Managed NE network problems or tasks
Problem or tasks
Troubleshooting with alarms
To view and sort alarms in the dynamic alarm list
To view object alarms and aggregated object alarms
To categorize alarms by object hierarchy
To acknowledge alarms
To determine probable cause and root cause using alarm and affected object
information
To determine root cause using related objects
To troubleshoot a service equipment problem
To clear alarms related to an equipment problem
To troubleshoot an underlying port state problem
To clear alarms related to an underlying port state problem
To troubleshoot a service configuration problem
To clear a Frame Size Problem (MTU Mismatch) alarm
Troubleshooting services and connectivity
To identify whether a VPLS is part of an H-VPLS
To verify the operational and administrative states of service components
To verify the FIB configuration
(1 of 2)
1-10
Example problems
•
•
•
•
•
•
•
•
•
Use Table 1-3 to identify the appropriate 5620 SAM Managed NE network
troubleshooting procedure for the problem.
Use Table 1-4 to identify the appropriate 5620 SAM Network management
domain troubleshooting procedure for the problem.
Use Table 1-5 to identify the appropriate 5620 SAM platform, database,
server, or client troubleshooting procedure for the problem.
A domain, connectivity, platform, or configuration problem
Network management domain and LAN troubleshooting
Warning messages related to configuration
Problems Encountered form displayed in client GUI
5620 SAM platform troubleshooting
5620 SAM GUI and OSS client software issues
5620 SAM main or auxiliary server software issues
5620 SAM database and Oracle software issues
5620 SAM user session or NE deployment problems
Alcatel-Lucent 5620 Service Aware Manager
Solution
Procedure 2-1
Procedure 2-2
Procedure 2-3
Procedure 2-4
Procedure 2-5
Procedure 2-6
Procedure 2-7
Procedure 2-8
Procedure 2-9
Procedure 2-10
Procedure 2-11
Procedure 2-12
Procedure 3-1
Procedure 3-2
Procedure 3-3
5620 SAM
Troubleshooting Guide