Alcatel-Lucent 5620 Troubleshooting Manual page 21

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
11 — Troubleshooting with the 5620 SAM LogViewer
11.1 5620 SAM LogViewer overview ....................................................... 11-2
Configuration ........................................................................ 11-2
Filters ................................................................................. 11-3
Plug-ins ............................................................................... 11-3
11.2 LogViewer GUI .......................................................................... 11-3
Overview ............................................................................. 11-4
11.3 LogViewer CLI........................................................................... 11-6
11.4 LogViewer GUI procedures............................................................ 11-6
Procedure 11-1 To display logs using the LogViewer GUI .................... 11-6
Procedure 11-2 To configure the LogViewer application using the
Procedure 11-3 To search log files in a path ................................. 11-14
Procedure 11-4 To show or hide buttons from the LogViewer main
Procedure 11-5 To set highlight colors and fonts for LogViewer
Procedure 11-6 To automatically show or hide log messages ............. 11-16
Procedure 11-7 To manage filters using the GUI Filter Manager.......... 11-17
Procedure 11-8 To specify a plug-in using the LogViewer GUI ............ 11-18
11.5 LogViewer CLI procedures .......................................................... 11-19
Procedure 11-9 To display logs using the LogViewer CLI ................... 11-20
Procedure 11-10 To configure the LogViewer CLI ........................... 11-24
Procedure 11-11 To specify plug-ins using the CLI .......................... 11-25
12 — Troubleshooting the 5620 SAM database
12.1 Database troubleshooting............................................................. 12-2
12.2 Database troubleshooting procedures .............................................. 12-2
Procedure 12-1 Problem: Database corruption or failure .................... 12-2
Procedure 12-2 Problem: The database is running out of disk space ...... 12-3
Procedure 12-3 Problem: A short database backup interval is
Procedure 12-4 Problem: A database restore fails and generates a
Procedure 12-5 Problem: Database redundancy failure...................... 12-5
Procedure 12-6 Problem: Primary or standby database is down ............ 12-5
Procedure 12-7 Problem: Need to verify that Oracle database and
Procedure 12-8 Problem: Need to determine status or version of
13 — Troubleshooting 5620 SAM server issues
13.1 Troubleshooting 5620 SAM server issues procedures ............................. 13-2
13.2 Troubleshooting 5620 SAM server issues procedures ............................. 13-3
Procedure 13-1 Problem: Cannot start a 5620 SAM server, or
Procedure 13-2 Problem: 5620 SAM server and database not
Procedure 13-3 Problem: A 5620 SAM server starts up, and then
Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
Troubleshooting Guide
GUI............................................................................. 11-11
tool bar ....................................................................... 11-15
components and levels ..................................................... 11-15
creating database performance issues ..................................... 12-4
No backup sets error.......................................................... 12-4
listener services are started ................................................. 12-6
database or Oracle proxy .................................................... 12-6
unsure of 5620 SAM server status ........................................... 13-3
communicating ................................................................ 13-7
quickly shuts down ............................................................ 13-7
Contents
11-1
12-1
13-1
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