Alcatel-Lucent 5620 Troubleshooting Manual page 18

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
Contents
5620 SAM log files .................................................................... 1-8
User activity log ...................................................................... 1-8
1.5 Before you call support ................................................................ 1-9
1.6 Workflow to troubleshoot a problem in the 5620 SAM ............................ 1-9
Troubleshooting the managed network
2 — Troubleshooting using network alarms
2.1 Troubleshooting using network alarms .............................................. 2-2
2.2 Workflow to troubleshoot using network alarms ................................... 2-2
2.3 Troubleshooting using network alarms procedures ................................ 2-3
Procedure 2-1 To view and sort alarms in the dynamic alarm list........... 2-3
Procedure 2-2 To view object alarms and aggregated object alarms....... 2-4
Procedure 2-3 To categorize alarms by object hierarchy ..................... 2-4
Procedure 2-4 To acknowledge alarms........................................... 2-8
Procedure 2-5 To determine probable cause and root cause using
Procedure 2-6 To determine root cause using related objects ............. 2-11
2.4 Sample problems ....................................................................... 2-11
Troubleshooting a service equipment problem................................. 2-12
Procedure 2-7 To troubleshoot a service equipment problem .............. 2-12
Procedure 2-8 To clear alarms related to an equipment problem.......... 2-13
Troubleshooting an underlying port state problem ............................ 2-13
Procedure 2-9 To troubleshoot an underlying port state problem ......... 2-13
Procedure 2-10 To clear alarms related to an underlying port
Troubleshooting a service configuration problem.............................. 2-16
Procedure 2-11 To troubleshoot a service configuration problem.......... 2-16
Procedure 2-12 To clear a Frame Size Problem (MTU Mismatch)
3 — Troubleshooting services and connectivity
3.1 Troubleshooting services and connectivity.......................................... 3-2
STM OAM diagnostics for troubleshooting ........................................ 3-2
Sample network ...................................................................... 3-2
3.2 Workflow to troubleshoot a service or connectivity problem .................... 3-3
3.3 Service and connectivity troubleshooting procedures............................. 3-4
Procedure 3-1 To identify whether a VPLS is part of an H-VPLS ............. 3-4
Procedure 3-2 To verify the operational and administrative states
Procedure 3-3 To verify the FIB configuration.................................. 3-6
Procedure 3-4 To verify connectivity for all egress points in a
Procedure 3-5 To verify connectivity for all egress points in a
Procedure 3-6 To measure frame transmission size on a service
xviii
alarm and affected object information.................................... 2-10
state problem .................................................................. 2-15
alarm ............................................................................ 2-17
of service components......................................................... 3-5
service using MAC Ping and MAC Trace ..................................... 3-7
service using MEF MAC Ping................................................... 3-9
using MTU Ping................................................................. 3-10
Alcatel-Lucent 5620 Service Aware Manager
Troubleshooting Guide
2-1
3-1
5620 SAM