Alcatel-Lucent 5620 Troubleshooting Manual page 36

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
1 — 5620 SAM troubleshooting
Table 1-4 5620 SAM Network management domain problems or tasks
Problem or task
Troubleshooting network management LAN issues
Problem: All network management domain stations experience performance
degradation
Problem: Lost connectivity to one or more network management domain stations
Problem: Another station can be pinged, but some functions are unavailable
Problem: Packet size and fragmentation issues
Troubleshooting using 5620 SAM client GUI warning messages
Troubleshooting using 5620 SAM client GUI warning messages
Troubleshooting with Problem Encountered forms
To view additional problem information
To collect problem information for technical support
Troubleshooting with the client activity log
To identify the user activity for a network object
To identify the user activity for a 5620 SAM object
To navigate to the object of a user action
To view the user activity records of an object
Table 1-5 5620 SAM platform, database, server, or client problems or tasks
Problem or task
Troubleshooting 5620 SAM platform problems
To collect the 5620 SAM log files
Problem: Poor performance on a RHEL or Solaris station
Problem: Device discovery fails because of exceeded RHEL ARP cache
Troubleshooting with the 5620 SAM LogViewer
To display logs using the LogViewer GUI
To configure the LogViewer application using the GUI
To show or hide buttons from the LogViewer main tool bar
To set highlight colors and fonts for LogViewer components and levels
To automatically show or hide log messages
To manage filters using the GUI Filter Manager
To specify a plug-in using the LogViewer GUI
To display logs using the LogViewer CLI
To configure the LogViewer CLI
To specify plug-ins using the CLI
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Alcatel-Lucent 5620 Service Aware Manager
Troubleshooting Guide
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5620 SAM