Alcatel-Lucent 5620 Troubleshooting Manual page 20

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
Contents
7 — Troubleshooting using 5620 SAM client GUI warning
messages
7.1 5620 SAM client GUI warning message overview ................................... 7-2
Incorrect data entry ................................................................. 7-2
Additional information required ................................................... 7-2
Unable to complete requested action ............................................ 7-3
Commitment of changes from a form and its sub-forms ....................... 7-3
Service disruption warning ......................................................... 7-4
Duplicate configuration form conflicts ........................................... 7-5
7.2 Responding to 5620 SAM client GUI warning messages ............................ 7-5
Procedure 7-1 To respond to a warning message .............................. 7-5
8 — Troubleshooting with Problems Encountered forms
8.1 Problems Encountered form overview ............................................... 8-2
8.2 Using Problems Encountered forms .................................................. 8-3
Procedure 8-1 To view additional problem information ...................... 8-3
Procedure 8-2 To collect problem information for technical support ...... 8-4
9 — Troubleshooting using the 5620 SAM user activity log
9.1 Troubleshooting using the 5620 SAM user activity log overview ................. 9-2
9.2 Troubleshooting using the 5620 SAM User Activity procedures .................. 9-3
Procedure 9-1 To identify the user activity for a network object ........... 9-3
Procedure 9-2 To identify the user activity for a 5620 SAM object ......... 9-3
Procedure 9-3 To navigate to the object of a user action .................... 9-4
Procedure 9-4 To view the user activity records of an object ............... 9-4
Procedure 9-5 To view the user activity performed during a user
Troubleshooting the 5620 SAM platform,
database, server, or clients
10 — Troubleshooting the 5620 SAM platform
10.1 Troubleshooting the 5620 SAM platform............................................ 10-2
10.2 Troubleshooting the 5620 SAM platform procedures ............................. 10-3
Procedure 10-1 To collect the 5620 SAM log files ............................. 10-3
Procedure 10-2 Problem: Poor performance on a RHEL or Solaris
Procedure 10-3 Problem: Device discovery fails because of
xx
session ........................................................................... 9-4
station........................................................................... 10-6
exceeded RHEL ARP cache ................................................... 10-9
Alcatel-Lucent 5620 Service Aware Manager
Troubleshooting Guide
7-1
8-1
9-1
10-1
5620 SAM