Alcatel-Lucent 5620 Troubleshooting Manual page 179

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
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1 If the 5620 SAM client is installed on RHEL or Solaris and you receive a "Cannot
execute" message when you try to run the client, the client executable file
permission may have been reset by an event such as an auto-client update failure.
Perform the following steps to correct this.
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2 Review the login pop-up messages that appear when a client GUI attempts to
connect to a server. Messages that state things like the server is starting or the
server is not running indicate the type of communication problem.
3 To check that the login name and the password of the user are correct, modify the
login and password as 5620 SAM admin and have the user attempt to log in.
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viii Confirm the password for the Confirm Password parameter.
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4 To check that the 5620 SAM server is up and to view additional server
configuration information, perform the following steps.
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Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
Troubleshooting Guide
there are no OS errors
a local firewall is running on the client station
Log in as root, or as the user that installed the 5620 SAM client, on the client
station.
Open a console window.
Enter the following at the CLI prompt to set the execute-permission flag on
the client executable file:
# chmod +x path/nms/bin/nmsclient.bash
where path is the 5620 SAM client installation location, typically /opt/5620sam/client
Start the 5620 SAM client as the admin user.
Choose Administration→Security→5620 SAM User Security from the
5620 SAM main menu. The Security Management (Edit) form appears with the
General tab displayed.
Click on the Users tab.
Configure the list filter criteria and click on the Search button. A list of users
is displayed.
Select a user.
Click on the Properties button. The User (Edit) form appears.
Enter a new password for the User Password parameter.
Click on the Apply button to save the changes.
Have the user attempt to start a 5620 SAM client and log in.
Log on to the 5620 SAM server station as the samadmin user.
Open a console window.
Navigate to the 5620 SAM server binary directory, typically
/opt/5620sam/server/nms/bin.
14 — Troubleshooting 5620 SAM clients
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