Alcatel-Lucent 5620 Troubleshooting Manual page 22

Release 12.0 R4 | August 2014 | 3HE 08864 AAAD TQZZA Edition 01
Contents
Procedure 13-4 Problem: Client not receiving server heartbeat
Procedure 13-5 Problem: A 5620 SAM server cannot be reached
Procedure 13-6 Problem: Excessive 5620 SAM server-to-client
Procedure 13-7 Problem: Unable to receive alarms on the
Procedure 13-8 Problem: All SNMP traps from managed devices are
Procedure 13-9 Problem: Cannot manage new devices .................... 13-11
Procedure 13-10 Problem: Cannot discover more than one
Procedure 13-11 Problem: Slow or failed resynchronization with
Procedure 13-12 Problem: Statistics are rolling over too quickly ........ 13-14
Procedure 13-13 Problem: Unable to receive alarms on the
14 — Troubleshooting 5620 SAM clients
14.1 Troubleshooting 5620 SAM client GUIs and client OSS applications ............ 14-2
14.2 Troubleshooting common client application problem procedures.............. 14-2
Procedure 14-1 Problem: Cannot start 5620 SAM client, or error
Procedure 14-2 Problem: 5620 SAM client unable to communicate
Procedure 14-3 Problem: Delayed server response to client activity ...... 14-5
Procedure 14-4 Problem: Cannot view 5620 SAM alarms using
Procedure 14-5 Problem: Unable to print from RHEL or Solaris
Procedure 14-6 Problem: Cannot place newly discovered device
Procedure 14-7 Problem: I performed an action, such as saving a
Procedure 14-8 Problem: Device configuration backup not occurring ... 14-11
14.3 Troubleshooting client GUI issues procedures ................................... 14-12
Procedure 14-9 Problem: 5620 SAM client GUI shuts down regularly .... 14-12
Procedure 14-10 Problem: Configuration change not displayed on
Procedure 14-11 Problem: List or search function takes too long
Procedure 14-12 Problem: Cannot select certain menu options or
Procedure 14-13 Problem: Cannot clear alarms using 5620 SAM
Procedure 14-14 Problem: The 5620 SAM client GUI does not
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messages........................................................................ 13-8
over a network................................................................. 13-8
response time .................................................................. 13-8
5620 SAM, or alarm performance is degraded .......................... 13-10
arriving at one 5620 SAM server, or no SNMP traps are arriving ..... 13-11
device, or device resynchronization fails ............................... 13-12
network devices ............................................................. 13-13
5620 NM from the 5620 SAM ............................................... 13-15
message during client startup ............................................... 14-2
with 5620 SAM server ......................................................... 14-4
5620 NM client ................................................................. 14-6
client ............................................................................ 14-7
in managed state .............................................................. 14-8
configuration, but I cannot see any results ............................... 14-9
5620 SAM client GUI......................................................... 14-12
to complete .................................................................. 14-13
cannot save certain configurations ....................................... 14-13
client GUI ..................................................................... 14-13
display NE user accounts created, modified, or deleted using
the CLI ........................................................................ 14-14
Alcatel-Lucent 5620 Service Aware Manager
Troubleshooting Guide
14-1
5620 SAM