Canon iR C3380 series Service Manual page 479

Cause
An incorrect user name or password was specified for the sending of a file to a file
server.
An incorrect destination was specified for the sending of an e-mail message or I-
fax.
# 810
A POP (Post Office Protocol) server connection error occurred while receiving an
I-fax.
The POP server returned an error during the connection.
A timeout error occurred on the server while connecting to the POP server.
# 815
You cannot log on to the file server because the machine is printing a document
sent to that server. Simultaneous connections are not possible.
# 818
The received data is not in a printable file format.
# 819
You have received data that cannot be processed (MIME information is incorrect). Check the settings, and ask the sender to resend the data.
# 820
You have received data that cannot be processed (BASE 64 or uuencode is
incorrect).
# 821
You have received data that cannot be processed (TIFF analysis error).
# 822
You have received data that cannot be processed (image data cannot be decoded). Check the settings, and ask the sender to resend the data.
# 827
You have received data that cannot be processed (contains MIME information that
is not supported).
# 828
You have received HTML data.
# 829
Data that contains more than 1,000 pages is received.
# 830
A DSN (Delivery Status Notification) error notification is received because of an
incorrect I-fax address or destination setting, or the data size of the sent documents
exceeds the mail server capacity.
# 831
An I-fax document could not be received using SMTP because of the RX/Print
Range setting in IP Address Settings in TCP/IP Settings in Network Settings in
System Settings (from the Additional Functions screen).
# 832
DSN (Delivery Status Notification) mail was not sent because TCP/IP Settings or
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen) have not been set, or trouble has occurred in the mail server.
# 833
MDN (Mail Delivery Notification) mail was not sent because TCP/IP Settings or
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen) have not been set, or trouble has occurred in the mail server.
# 834
An MDN error notification is received because of an incorrect I-fax address or
destination setting, or trouble has occurred in the network or mail server.
Alternatively, the memory of the receiving machine is full.
# 835
The maximum number of text lines for receiving an I-fax has been exceeded.
# 837
A connection request was received from a host whose connection is restricted by
IP Address Settings, which can be set in TCP/IP Settings in Network Settings in
System Settings (from the Additional Functions screen).
# 839
The user name or password for the SMTP authentication (SMTP AUTH) in
Authent./Encryption in E-mail/I-Fax in Network Settings in System Settings
(from the Additional Functions screen) is incorrect.
# 841
Remedy
Change the user name or password.
Check the e-mail or I-fax address.
Check the POP Server name in E-mail/I-Fax in Network Settings in System
Settings (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.
Check the POP Server name in E-mail/I-Fax in Network Settings in System
Settings (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.
Check the POP Server name in E-mail/I-Fax in Network Settings in System
Settings (from the Additional Functions screen).
Confirm that the POP server is functioning normally.
Check the network status.
Wait for a few moments before trying to send the data again, or change the
NetWare server to which you are sending your documents. Alternatively, stop the
Pserver.
Ask the sender to change the file format and resend the data.
Check the settings, and ask the sender to resend the data.
Check the settings, and ask the sender to resend the data.
Check the settings, and ask the sender to resend the data.
Ask the sender to use a file format other than HTML, and resend the data.
This machine can print or store up to 999 pages of data in memory, but will delete
any data that exceeds this limit. Ask the sender to resend the remaining pages.
1. Check the I-fax address or destination setting.
2. Set Maximum Data Size for Sending in E-mail/I-Fax Settings in
Communication Settings in System Settings (from the Additional Functions
screen) so that it is less than the mail server capability.
3. Check the status of the mail server, DNS server, and network.
Reset the RX/Print Range setting in IP Address Settings in TCP/IP Settings in
Network Settings in System Settings (from the Additional Functions screen).
1. Check the DNS Server Settings and IP Address Settings in TCP/IP Settings, and
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen).
2. Check the status of the mail server and DNS server.
1. Check the DNS Server Settings and IP Address Settings in TCP/IP Settings, and
E-mail/I-Fax in Network Settings in System Settings (from the Additional
Functions screen).
2. Check the status of the mail server and DNS server.
Check the I-fax address and destination settings.
Ask the sender to reduce the amount of text data in the body of the document, and
resend the data.
Check the settings in IP Address Settings in TCP/IP Settings in Network Settings
in System Settings (from the Additional Functions screen). Make sure that the
connection request is made from an authorized host.
Check the user name and password for SMTP Authentication (SMTP AUTH) in
Authent./Encryption in E-mail/I-Fax in Network Settings in System Settings
(from the Additional Functions screen).
Chapter 16
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