Configuring Remote Support; Before Configuring Remote Support - HP StoreOnce 2700 Installation And Configuration Manual

4. Use the hardware update firmware <node|storage> command, as required. For
example, there may be instances where replacement hardware may need a firmware
downgrade to bring it in line with the supported firmware version of the installed StoreOnce
software on the system being maintained.
The command will be applied across all server components or across all storage components.
hardware update firmware <node|storage>
5. After the firmware has updated, HP recommends a cold reboot as follows:
Power down the node(s) using the StoreOnce CLI command:
system shutdown
After the system has completely shut down, wait at least one minute before powering on
using the Power On button on the server(s).
NOTE:
been updated. For other components, it is acceptable to reboot the system using the StoreOnce
CLI command:
system reboot

Configuring Remote Support

IMPORTANT:
not always the same as the serial number that is shown on the individual component. The products
are supplied with labels that contain product numbers and serial numbers for warranty, and these
warranty serial numbers are the numbers that should be used when contacting HP for support. The
HP Remote Support pages provide an easy way of recording the warranty entitlement information
within the StoreOnce GUI.

Before configuring Remote Support

IMPORTANT:
internet, in order for the StoreOnce Backup system to communicate back to HP Support.
1. Remote Support is not compatible with other HP Support Tools, such as IRS. Decide which
support option is appropriate for your environment.
If you are already using IRS and wish to use Remote Support, you can either disable
SNMP on the Backup system (if it is not needed for other non-HP tools) or disable remote
support for StoreOnce on the IRS server. Consult your IRS documentation or HP Support
for further details.
If you are using only non-HP tools to monitor SNMP messages, there is no need to disable
SNMP on the StoreOnce Backup system. There is no conflict with StoreOnce Remote
Support
2. Alerts are transmitted over port 443. If the Data Center environment does not allow internet
access, you cannot use Remote Support.
3. The details of the HP Remote Support server that will receive the alerts from the StoreOnce
Backup system are provided by the StoreOnce GUI. You need to enter the details of the proxy
server that will be used to enable internet access between the StoreOnce Backup system and
the HP Remote Support server.
66 Completing the installation
A cold reboot is required if the network card or storage controller card firmware has
The warranty serial number is the serial number for the bundled product. This is
The use of this feature requires the customer to provide a proxy server path to the