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HP StoreOnce 4700 Service And Maintenance Manual

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StoreOnce 2700, 2900, 4500, 4700, and
4900 Service and Maintenance Guide
Abstract
This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500, 4700,
and 4900 Backup products and has been updated for 3.16.1 software. These products are
also referred to as StoreOnce Backup single node rack products.
Part Number: BB877-90943
Published: July 2018
Edition: 8

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Summary of Contents for HP StoreOnce 4700

  • Page 1 StoreOnce 2700, 2900, 4500, 4700, and 4900 Service and Maintenance Guide Abstract This is the Maintenance and Service guide for the HPE StoreOnce 2700, 2900, 4500, 4700, and 4900 Backup products and has been updated for 3.16.1 software. These products are also referred to as StoreOnce Backup single node rack products.
  • Page 2 © Copyright 2014, 2017 Hewlett Packard Enterprise LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Identifying the StoreOnce processor model..................7 HPE StoreOnce 4900 44TB Backup server .................7 Disk enclosure configurable parts....................8 HPE StoreOnce 4700 24 TB Backup....................9 HPE StoreOnce 4500 24 TB Backup..................10 HPE StoreOnce 4500/4700 (24TB) and 4500 (48TB) Expansion Modules........ 12 HPE StoreOnce 2900 24 TB Backup..................12 HPE StoreOnce 2700 8 TB Backup....................13...
  • Page 4 HP p1228 spares part numbers..................31 Location of the HP p1228 RAID cards (server rear view)..........32 HP p1228 RAID card ports....................32 Identifying a RAID controller failure.................... 32 Replacing the HP p1228 controller..................... 33 The HP p1224 RAID controller............. 35 HP p1224 controller in StoreOnce systems................
  • Page 5 StoreOnce Backup system LEDs............60 LEDs and StoreOnce GUI......................60 StoreOnce 4900 Backup system server LEDs................60 StoreOnce 4900 Backup disk enclosure LEDs................62 Hot-plug drive LEDs........................66 Hot-plug drive LEDs on HPE StoreOnce 4900 Backup server units........66 Hot-plug LEDs on disks in HPE StoreOnce 4900 Backup disk enclosures..... 66 1 Gbit ethernet port LEDs......................

  • Page 6: Part Numbers For Replacement Parts

    The following tables provide a checklist with part numbers of all replaceable components that are unique to HP StoreOnce Backup systems. These parts and their replacement procedures are not referenced in the relevant HPE ProLiant server guide and are described only in this guide.

  • Page 7: Identifying The Storeonce Processor Model

    Procedure 1. Navigate to http://www.hpe.com/support/hpesc. 2. Enter D6000 as the product name and click Go. 3. Select HPE D6000 Disk Enclosure from the Results list. 4. Select the Manuals tab, and then select the Service and Maintenance link. Identifying the StoreOnce processor model Both processors in the server node must be the same model.

  • Page 8: Disk Enclosure Configurable Parts

    SuperCapacitor ASSY, CA/CAPACITOR,36",FL 660093-001 RAID cache PCA, DDR3 MINIDIMM MOD 244P 1Gx72 633542-001 Fibre Channel card HP 8Gb Dual Channel PCI-e to Fibre Channel 489191-001 (two per system) Host Bus Adapter 8Gb FC SFP+ SPS-SFP, 8GB, FC Shortwave 468508-001 10Gb Ethernet SFP+...

  • Page 9: Hpe Storeonce 4700 24 Tb Backup

    See When replacing Drawer Assembly and Power Block Assembly on page 46. HPE StoreOnce 4700 24 TB Backup The following table contains the spare parts for the main components in the server unit. See the HPE...

  • Page 10: Hpe Storeonce 4500 24 Tb Backup

    Table 4: HPE StoreOnce 4700 24TB Backup spares part numbers (SPN) Part Description Processor (two per system) Intel Xeon E5-2690 Eight-Core 64-bit 670521-001 processor - 2.90GHz. See note at the end of this table. Processor (two per system) Intel Xeon E5-2680v2 Ten-Core 64-bit 730235-001 processor - 2.8-GHz.
  • Page 11 ASSY, CA/CAPACITOR,36",FL 660093-001 card) RAID cache (one per RAID card) PCA, DDR3 MINIDIMM MOD 244P 1Gx72 633542-001 Fibre Channel card (one per HP 8Gb Dual Channel PCI-e to Fibre Channel Host 489191-001 system) Bus Adapter (FC SFP = 468508-001) 10 GbE card (one per system)

  • Page 12: Hpe Storeonce 4500/4700 (24Tb) And 4500 (48Tb) Expansion Modules

    Table 6: HPE StoreOnce 4500/4700 24TB Capacity Upgrade Kit spares part numbers Part Description SPNr Fan module Fan assembly for HP D2700 and D2600 Disk 519325-001 Enclosure Power supply (two per unit) Hot-plug power supply—460 watts, high efficiency 511777-001 (HE), common slot I/O module Controller board—SAS, Input-Output (I/O) module...

  • Page 13: Hpe Storeonce 2700 8 Tb Backup

    660093–001 card) RAID cache (one per RAID card) PCA, DDR3 MINIDIMM MOD 244P 1Gx72 633542–001 10 GbE card (one per system) HP NC552SFP Dual Port 10GbE Server Adapter 615406–001 PCIe riser card PCA. SPS-BD RISER STORAGE 800611-001 HPE StoreOnce 2700 8 TB Backup NOTE: Storage expansion is not supported for this product.
  • Page 14 Table 8: HPE StoreOnce 2700 8TB Backup spares part numbers Part Description Processor (one per system) SPS-PROC E5-2620 6C 2.0GHz 15M 95W 670529-001 Processor Heatsink SPS-HEATSINK LOW END 667880-001 Power supply (one per system, SPS-POWER SUPPLY 460W 1U HEPB 660184–001 second optional) Motherboard SPS-BD SYS IO W SUBPAN HW...

  • Page 15: General Storeonce Maintenance Activities

    General StoreOnce maintenance activities Preparing for StoreOnce maintenance activities Procedure 1. Make sure that you have the correct Maintenance and Service guide for your product. There are a number of different models, and each product model has its own guide. 2.

  • Page 16: Powering On The System After Completing Maintenance Activities

    Powering on the system after completing maintenance activities Procedure 1. For StoreOnce 4900 Backup, power on the disk enclosures and wait for 30 seconds. The power-on button is on the rear of Drawer 2. 2. For other StoreOnce systems, power on any expansion shelves. The power-on button is on the rear of the expansion shelf.

  • Page 17: Updating Firmware Using The Storeonce Cli

    The Status field will show which components are being updated and which updates have been completed In some cases, when the firmware update has been loaded, you will need to perform a reboot to complete the firmware update. If a reboot is required, a pop-up message will appear on your GUI screen after loading is completed.

  • Page 18: Upgrading Storeonce Software

    StoreOnce Backup system. Tasks that are unique to HPE StoreOnce Backup The following tasks are described in this guide: • Replacing the motherboard • Replacing the HP RAID controller • Replacing the Cache module and SuperCapacitor • Replacing removable hard disks •...
  • Page 19 WARNING: To reduce the risk of personal injury or damage to equipment: • Extend leveling jacks to the floor. • Ensure that the full weight of the rack rests on the leveling jacks. • Install stabilizing feet on the rack. •...

  • Page 20: Identifying Problems

    Identifying problems Example alert for a failed disk It is possible to configure recipients for SNMP traps or email alerts, as described in the HPE StoreOnce Backup User Guide for your product. These users will be notified of any problems with hardware components.

  • Page 21: Viewing The Failed Disk In The Hardware Tree

    Viewing the failed disk in the Hardware tree NOTE: The disks in a StoreOnce 4900 server unit are different from those in the expansion shelf. Be sure to order the correct replacement disk. Procedure • The following example shows the Hardware tree expanded to show the disks in a server unit. The status of these is OK.

  • Page 22: Using The Storeonce Cli To Identify A Failed Disk

    Using the StoreOnce CLI to identify a failed disk The following StoreOnce CLI commands can also be used to identify hardware problems and to navigate the hardware tree for details about a specific component. • hardware show problems • hardware show status <Dev-id> The following example illustrates how to use the StoreOnce CLI commands to find out more about the disk failures we have identified on the StoreOnce GUI.
  • Page 23 Pools pools-1 Controller 1 5001438025A26200 # hardware show status CZ3320E200 Name Dev-id Status ----------------------- ---------------------- -------- Enclosure CZ3320E200 DEGRADED Drawer 1 50014380308ADB00 DEGRADED Drawer 2 50014380308ADB80 PowerSupplies powerSupplies-1–2 # hardware show status 50014380308ABE00 Name Dev-id Status ----------------------- ---------------------- -------- Drawer 1 50014380308ABE00 DEGRADED Disk 5000C50059001B57...
  • Page 24 # hardware show status 50014380254FAD32 Name Dev-id Status ----------------------- ---------------------- -------- 50014380254FAD32 DEGRADED Disk 5000C50055C1BB0B 5000C50055C1BB0B Drive_Missing_b1000103 FAILED 3. When you reach the faulty component, use the following command to display details and look at the diagnostic message for more information. hardware show status <Dev-id>...
  • Page 25 hardware show problems The output returned should now be blank. Identifying problems...

  • Page 26: System Motherboard Replacement

    System motherboard replacement StoreOnce-specific motherboard replacement information IMPORTANT: For StoreOnce 4900 systems, if the status of the cache module on the failed motherboard is OK, transfer it to the replacement motherboard. When replacing the motherboard make sure that all items on the old motherboard are re-installed on the replacement motherboard, for example the SAS cables that connect to the internal disks in the server.

  • Page 27: Identifying The Activation Key For The Ilo4 License

    Figure 1: DIMM locations Table 9: DIMM slot locations Model Processor Slots HPE StoreOnce 4900 Backup 1,2,4,5,8,9,11,12 1,2,4,5,8,9,11,12 The locations of DIMM slots are also shown on the StoreOnce hood label inside the server. Identifying the Activation Key for the iLO4 license All products are shipped with paper copies of the iLO4 licenses.

  • Page 28: Configuring Ilo And Rbsu Settings

    Top Menu Item Sub Menu 1 Sub Menu 2 Change to Power HP Power Profile Maximum Performance Management Options HP Power Regulator HP Static High Performance Mode Advanced Power Intel QPI Link Disabled Management Power Options Management Minimum No C-states...
  • Page 29 Performance Performance Options HP Power Regulator HP Dynamic Power HP Static High Savings Mode Performance Mode PCI Device Enable/ Embedded HP Smart Array P420i Enabled Disabled Disable Controller Date and Time Current Date and Current Time Blank Advanced Options...

  • Page 30: Ilo4 Settings

    Change the BIOS Product ID, as shown in the following table. Table 12: BIOS Product IDs Model BIOS Product ID number HPE StoreOnce 4900 Backup 746355-B21 HPE StoreOnce 4700 24TB Backup 690487-B21 HPE StoreOnce 4500 24TB Backup 690485-B21 HPE StoreOnce 2700 8TB Backup 690484-B21 iLO4 settings Select the DNS/DHCP option and toggle DHCP Enable to OFF.

  • Page 31: The Hp P1228 Raid Controller

    The HP p1228 RAID controller The p1228 RAID card in a StoreOnce 4900 server The HPE StoreOnce 4900 Backup system uses the HP p1228 RAID controller fitted with a RAID cache module and SuperCapacitor. The HPE StoreOnce 4900 Backup has two RAID controllers. Cables connect the external SAS ports on the controller to the SAS storage in the disk enclosure(s).

  • Page 32: Location Of The Hp P1228 Raid Cards (Server Rear View)

    POST messages where the controller may report an error or a lockup code. In these cases contact HP Support and provide information about the reported error code. Other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the StoreOnce 4900 Backup, will be reported in the Event Log on the StoreOnce GUI.

  • Page 33: Replacing The Hp P1228 Controller

    If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket. Replacing the HP p1228 controller IMPORTANT: When replacing the p1228 controller be sure to always replace the card into the same slot from which it was removed.
  • Page 34 See Upgrading BIOS or hardware firmware components on page 16. NOTE: Note the output at command completion. It will advise if you need a system reboot or a cold reboot to install the new firmware revision successfully. The HP p1228 RAID controller...

  • Page 35: The Hp P1224 Raid Controller

    All HPE StoreOnce Backup systems described in this guide, except the HPE StoreOnce 4900 Backup, use the HP p1224 RAID controller fitted with a RAID cache module and SuperCapacitor. The HPE StoreOnce 4700 Backup has two RAID controllers; the HPE 2700, 2900 and 4500 Backup have one RAID controller.

  • Page 36: Location Of The Raid Cards (Server Rear View)

    LEDs Location of the RAID cards (server rear view) RAID controller in PCIe slot 1 RAID controller in PCIe slot 4 Figure 8: HPE StoreOnce 4700 models, location of the p1224 controllers Location of the RAID cards (server rear view)

  • Page 37: Identifying A Raid Controller Failure

    2. For other forms of non-catastrophic RAID controller failure, or failure of the second RAID controller on the StoreOnce 4700 Backup, look at the Event Log and Hardware Page on the StoreOnce GUI. 3. If RAID fails and the HPE StoreOnce Backup System is still functioning, you can also get information, including license keys, by generating a Support ticket.
  • Page 38 2. Locate the p1224 controller card and detach the cables connecting it to the SuperCapacitor, and the internal and external SAS storage. (The StoreOnce 4700 Backup has two RAID cards; be sure to identify which slot contains the failed card.) 3.
  • Page 39 A message is displayed after the reboot if a cold reboot is also required. Power down the system, wait the time recommended in the message and then power on again using the Power On button. The HP p1224 RAID controller...

  • Page 40: Internal Backplane Cabling Configurations

    Internal backplane cabling configurations HPE StoreOnce 2700 system internal SAS cabling Figure 13: Internal SAS cabling for HPE StoreOnce 2700 System From Port on backplane Port on RAID controller card Internal backplane cabling configurations...

  • Page 41: Hpe Storeonce 2900 And 4500 System Internal Sas Cabling

    HPE StoreOnce 2900 and 4500 system internal SAS cabling Figure 14: StoreOnce 2900 and 4500 system internal SAS cabling From Port on backplane Port on RAID controller card HPE StoreOnce 2900 and 4500 system internal SAS cabling...

  • Page 42: Hpe Storeonce 4700 System Internal Sas Cabling

    HPE StoreOnce 4700 system internal SAS cabling Figure 15: Internal SAS cabling for HPE StoreOnce 4700 system From Port on backplane Port on RAID controller card HPE StoreOnce 4700 system internal SAS cabling...

  • Page 43: Raid Cache Module And Supercapacitor Failures

    3. If the module is disconnected, reseat it on the HP p1224 or p1228 RAID card. If it is damaged, remove it, dispose of the old module and replace it with the new one. Check that the cable is connected correctly to the SuperCapacitor..
  • Page 44 Figure 16: SuperCapacitor module connector on RAID card SuperCapacitor connector LEDs 4. Replace the cover and power up the HPE StoreOnce Backup system. Check the status of the system on the Hardware page of the StoreOnce GUI. If this does not resolve the problem, the associated RAID card may need replacing.

  • Page 45: Replacing Fibre Channel Cards

    Replacing Fibre Channel cards VTL over Fibre Channel If using only VTL over Fibre Channel, no further configuration is required when replacing the Fibre Channel card. StoreOnce Catalyt over Fibre Channel If using StoreOnce Catalyst over Fibre Channel there are replacement considerations. The World Wide Port Name (WWPN) and World Wide Node Name (WWNN) of the StoreOnce Catalyst over Fibre Channel device presented on a StoreOnce Fibre Channel port currently uses the WWPN / WWNN of the FC card.

  • Page 46: Disk Enclosures For Storeonce 4900 Backup

    Disk enclosures for StoreOnce 4900 Backup Disk enclosure components The standard D6000 Disk Enclosure documentation supplied with field replacement parts for the disk enclosures provides all the required details, with the following important exception. The following parts are not hot-pluggable. The system must be taken offline before replacing them. •...

  • Page 47: Powering Off The Disk Enclosure

    Figure 17: Power button on disk enclosure Powering off the disk enclosure There are no StoreOnce CLI commands to power off the disk enclosure. Use the Power On/Off button (1) on the rear of the disk enclosure to power off the unit. Figure 18: Power button on disk enclosure After replacing a component Use the StoreOnce GUI or StoreOnce CLI to check that the firmware on the new component is correct.

  • Page 48: Expansion Shelves

    BB879A. (They do not carry the HPE StoreOnce 4500/4700 24TB Capacity Kit part number BB881A.) The following example illustrates the first storage shelf (bottom unit) cabled to an HPE StoreOnce 4700 Backup (top unit). Connecting the first storage enclosure...
  • Page 49 Power connectors Connecting subsequent storage enclosures The HPE StoreOnce 4700 Backup has two RAID controller cards and supports up to eight storage shelves. A second shelf is connected to the RAID controller in slot 4, using a 2-meter cable. Subsequent shelves are daisy-chained using the half-meter cables;...

  • Page 50: Storage Shelves With Hpe Storeonce 4500 Backup

    Figure 20: Cabling example for the HPE StoreOnce 4700 Backup system Power connectors HD SAS port on RAID controller 1 HD SAS port on RAID controller 2 P1 port on expansion shelf (Note how subsequent shelves may be daisy chained)
  • Page 51 Figure 21: Cabling example for the HPE StoreOnce 4500 Backup system Server unit P1 port on expansion enclosure (Note how subsequent enclosures may be daisy chained) P2 port on expansion enclosure Power on button (connects to P1 on adjacent expansion enclosure) Power connectors Expansion shelves...

  • Page 52: Disk Replacement

    Disk replacement StoreOnce 4900 Backup RAID configuration The HPE StoreOnce 4900 server unit has two disks only, which are used for the operating system and filesystem. If one disk fails, the server unit will continue to operate but the failed disk should be replaced immediately.

  • Page 53: Storeonce 4700, 4500, 2900 And 2700 Raid Configuration

    HP 1TB 7.2K SAS 2.5" SC Hard HPE StoreOnce 4900 Backup (2 653954-001 Disk Drive disks), server unit HP 4TB 6G SAS Hard Disk Drive HPE StoreOnce 4900 Backup 743405-001 disk enclosures Replacing a hot plug disk in a disk enclosure of a StoreOnce 4900...

  • Page 54: Important Safety Information

    Important Safety information WARNING: To reduce the risk of personal injury or damage to the equipment, ensure that only one hard drive drawer is extended at a time. Replacing a hard drive within the enclosure is an online activity, providing the following general guidelines are observed: •...
  • Page 55 TIP: You may need to expand the Location column to identify the bay to which the drive belongs. (Portidentifies which of the two ports on the RAID controller the disk enclosure is connected to and Box identifies the drawer.) You can also use the Turn Beacon LED Onbutton that you can see in above screenshot to ensure that you have the right disk when opening the drawer.

  • Page 56: Replacing A Hot-Plug Hard Disk In A Storeonce 4900, 4700, 2900 Or 2700 Backup System

    6. Close the hard drive drawer. You will hear it click into place when it is securely closed. The fans will return to normal speed when both drawers are properly closed. WARNING: Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers.
  • Page 57 Figure 24: Removing the front bezel Remove the disk. a. Press the hard disk carrier button (1) to release the ejector lever. b. Pull out the disk carrier handle and slide the hard drive assembly (2) out of the drive bay. Be sure to support the drive when pulling it out of the cage.
  • Page 58 Figure 26: Installing a replacement hard disk NOTE: The illustration above shows disk installation in a StoreOnce appliance’s server unit. The disk carrier is different when working with disks in an expansion shelf, as shown below. Figure 27: Installing a hard disk in an expansion shelf Replace the front bezel.

  • Page 59: Rebuilding Storage If Multiple Disks Fail And A Raidset Is Broken

    10. If you are using HPE StoreOnce Remote Support, to return to normal mode after maintenance, run the StoreOncCLI command: 11. system disable remoteeventsuppression "Disk Maintenance" Rebuilding storage if multiple disks fail and a RAIDset is broken This section explains how to rebuild your storage in the event of a complete data loss. This should be done under the guidance of HPE Support.

  • Page 60: Storeonce Backup System Leds

    StoreOnce Backup system LEDs LEDs and StoreOnce GUI If an LED indicates an error condition, HPE recommends reviewing the StoreOnce Event log for more information. For hardware-related errors the Hardware page of the StoreOnce GUI provides valuable information. NOTE: All diagrams in this chapter show the unit with the cover plate removed. StoreOnce 4900 Backup system server LEDs The HPE StoreOnce 4900 Series Backup system consists of a server unit (with two disks) and one disk enclosure with 15 disks on which storage has already been expanded.
  • Page 61 Flashing blue: remote management or firmware upgrade in progress 5. System Insight Display The HP systems Insight Display LEDs represent the system board layout and may be useful for troubleshooting. See the maintenance and service guide for details. 6. Hot plug drives These drives contain the operating system and file system.

  • Page 62: Storeonce 4900 Backup Disk Enclosure Leds

    StoreOnce 4900 Backup disk enclosure LEDs Figure 30: Front view of the disk enclosure LEDs 1. Hard drive LEDs Normal mode (UID Green = The drive is online, but is not currently active. LED is solid) Flashing irregularly green = The drive is active and it is operating normally.
  • Page 63 Off = The drive is offline, a spare, or not configured as part of an array. 1. Hard drive LEDs Drive Locate mode Green = The drive has been selected by a management (UID LED is flashing) application and it is operating normally. Flashing amber (1 Hz) = The drive is not selected and is indicating a predictive failure.
  • Page 64 Figure 31: Rear view of the disk enclosure LEDs Item Description Status Power On/Standby button Green = On and system power LED Amber = Standby (auxiliary power present) Off = Off Internal Health LED Green = System health is good. Off = System is off.
  • Page 65 Item Description Status Power supply LED Green = Power on and power supply functioning properly Off = One or more of the following conditions exists: • System powered off • AC power unavailable • Power supply failed • Power supply exceeded current limit System fan LED Green = Normal operation Amber flashing = Fault...

  • Page 66: Hot-Plug Drive Leds

    * If the GSI is amber, the system needs service. Activate the associated drawer UID button to view any GSI error codes on the rear display. Hot-plug drive LEDs Hot-plug drive LEDs on HPE StoreOnce 4900 Backup server units The hot-plug drives in server units are illustrated below. The disks in the expansion shelves have a different carrier.
  • Page 67 RAID 6 redundancy for the volumes within each drawer after a failure and rebuild has occurred. However, it is important to replace failed or predictive failing disks as soon as possible. If more than two disks fail in the same pool, the system will fail and data will be lost. Figure 33: Drive in enclosure LEDs 1 Fault/UID LED (amber/blue) 2 Online LED (green)

  • Page 68: Gbit Ethernet Port Leds

    Online Activity LED Fault/UID LED (amber/ Interpretation (green) blue) Amber flashing regularly A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is online, but it is not currently active. Do not remove the drive. Removing a drive Flashing regularly (1 Hz) Amber flashing regularly may terminate the current operation and cause data loss.

  • Page 69: 10 Gbit Ethernet Card Leds

    10 Gbit ethernet card LEDs Each 10 Gbit ethernet card has two LEDs, as illustrated below. Figure 35: 10 Gbit ethernet card LEDs (example shows HPE StoreOnce 4700 Backup) 1. Link Off: No link to the adapter is established. The adapter is not receiving power or the cable connection is faulty On (yellow): Link to the adapter is established.
  • Page 70 Table 17: FC card LEDs Yellow LED Green LED Amber LED Activity Power Off (OK) Power on before or after software initialization. Awaiting HBA software initialization. Flashing Flashing Flashing Power on after software initialization. Link not initialized. Alternately flashing Alternately flashing Alternately flashing Software fault (OK) Connected at: 2 Gb/s Flashing Activity at 2 Gb/s (OK)

  • Page 71: The Qr Iso Image

    The QR ISO image The StoreOnce QR ISO image In the rare occurrence of a complete system failure, it may be necessary to reinstall the product software. This task is normally carried out on the recommendation and under the supervision of HPE Support. CAUTION: The Quick Restore process will delete all stored data and configuration settings returning your product to factory default settings.

  • Page 72: Delete Storage

    with a filename based on the Smart Component Number. From that drive and directory, execute the downloaded file. 2. After installation, the utility will place a shortcut in HPE System Tools in the Programs start menu folder. To make your drive key bootable and copy the ISO image to it: a.

  • Page 73: Performing A Configuration Restore

    System ID that can be found on the Device Management page of the StoreOnce Management Console. Its value is assigned in the factory set up process and is a 12–character string in the format HP<SerialNumber of Appliance>. Prerequisites This process requires the latest configuration files that should have been saved and copied locally to the local system.
  • Page 74 4. Reconfigure the storage for the appliance using the commands: hardware discover storage hardware add storage 5. Monitor the expansion using the following command: system show status This command will return either of the following after an add command has been sent: •...
  • Page 75 This command will restore device settings for the appliance. 9. After configuration recovery, backups can be configured and replication mappings re-established to reverse replicate data back to the appliance (see replication information in the user guide). The QR ISO image...

  • Page 76: Storeonce Websites

    StoreOnce websites Hewlett Packard Enterprise Information Library for StoreOnce products www.hpe.com/info/storeonce/docs HPE Data Availability, Protection and Retention (DAPR) compatibility matrix www.hpe.com/storage/daprcompatibility HPE StoreOnce Systems QuickSpecs www.hpe.com/support/StoreOnceQuickSpecs HPE StoreOnce Data Protection Backup Appliances information page www.hpe.com/storage/storeonce General websites Storage white papers and analyst reports www.hpe.com/storage/whitepapers Enter "StoreOnce"...

  • Page 77: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 78: Customer Self Repair

    www.hpe.com/support/AccessToSupportMaterials IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 79: Regulatory Information

    Additional warranty information HPE ProLiant and x86 Servers and Options www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise Servers www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products www.hpe.com/support/Storage-Warranties HPE Networking Products www.hpe.com/support/Networking-Warranties Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: www.hpe.com/support/Safety-Compliance-EnterpriseProducts...

  • Page 80: Additional Regulatory Information

    Additional regulatory information Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer information: Hewlett Packard Enterprise Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S. Local representative information Russian: • Russia: • Belarus: • Kazakhstan: Local representative information Kazakh: •...

  • Page 81: Turkey Rohs Material Content Declaration

    CCSYWWZZZZ (serial number format for this product) Valid date formats include: • YWW, where Y indicates the year counting from within each new decade, with 2000 as the starting point; for example, 238: 2 for 2002 and 38 for the week of September 9. In addition, 2010 is indicated by 0, 2011 by 1, 2012 by 2, 2013 by 3, and so forth.

This manual is also suitable for:

Storeonce 2900Storeonce 4500Storeonce 2700Storeonce 4900

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