Nortel Norstar Plus Modular ICS 2.0 NA Manuals

Manuals and User Guides for Nortel Norstar Plus Modular ICS 2.0 NA. We have 1 Nortel Norstar Plus Modular ICS 2.0 NA manual available for free PDF download: System Coordinator Manual

Nortel Norstar Plus Modular ICS 2.0 NA System Coordinator Manual

Nortel Norstar Plus Modular ICS 2.0 NA System Coordinator Manual (187 pages)

Norstar-PLUS Modular ICS 2.0 System Coordinator Guide

Brand: Nortel | Category: Telephone System | Size: 2 MB

Table of Contents

Table of Contents
4
Getting Started with Norstar

14
- Using this Guide
  14
- Understanding Programming
  14
- Before You Start
  15
- What You'll Need to Do Programming
  15
- Using Buttons
  16
  - Using the Buttons under the Display
    18
  - The Programming Overlay
    18
- A Map for Working in Programming
  20
- Starting and Ending a Session
  23
- Ending a Session
  23
Frequently Used Programming Operations

26
Answering Calls

40
Making Calls

59
- Choosing a Line Using a Line Button
  61
- Line Pools
  61
  - Using a Line Pool to Make a Call
    62
  - Programming a Memory Button with a Line Pool Feature Code
    62
- Changing How You Dial Your Calls
  62
  - Using Standard Dial
    63
  - Using Automatic Dial
    63
  - Using Pre-Dial
    63
- When the Internal Number You Have Called Is Busy
  64
  - Priority Call
    64
  - Making a Priority Call
    64
  - Giving a Telephone the Ability to Make Priority Calls
    64
  - Using Ring Again
    65
  - Turning on Ring Again
    65
  - Canceling Ring Again
    65
Time Savers for Making Calls

68
Handling Many Calls at Once

76
- Using Hold
  76
  - Retrieving a Held Call
    76
  - Holding Automatically
    76
  - Listening on Hold
    76
  - Holding a Call Exclusively
    77
- Using Call Queuing
  77
Transferring Calls

78
- Using the Transfer Feature
  78
  - Transferring a Call
    78
  - Transferring External Calls
    78
  - Canceling a Transfer
    79
- Using Camp-On
  80
- Parking a Call
  82
  - Retrieving a Parked Call
    82
  - Using Call Park
    82
- Using Callback
  83
Forwarding Your Calls

84
- Forwarding Your Calls to Another Norstar Telephone
  84
- Line Redirection
  87
Communicating in the Office

92
Tracking Your Incoming Calls

100
- Using Call Log
  100
  - Call Log Options
    101
  - Logging a Call Manually
    101
  - Deleting Old Log Items
    101
  - Viewing Your Call Log
    102
  - Viewing a Call Log Item
    102
  - Erasing Log Items
    102
  - Making a Call Using Call Log
    103
  - Creating a Password to Your Call Log
    103
  - Changing Your Call Log Password
    104
  - Deleting an Assigned Password
    104
  - Programming a Telephone to Log Calls Automatically
    104
- Using Voice Mail
  106
Customizing Your Telephone

108
- Finding out What a Button Does Using Button Inquiry
  108
- Making the Display Darker or Lighter Using Contrast Adjustment
  108
- Changing the Language on the Display
  109
  - English
    109
  - French
    109
  - Spanish
    109
- Programming a Feature Code Onto a Memory Button
  109
  - Programming Feature Buttons
    109
  - Erasing a Feature Button
    110
- Moving Line Buttons
  111
- Changing the Type of Ring
  112
- Adjusting the Ring Volume
  112
- Hiding the Message or Calls Indication
  112
  - Restoring the Messages and Calls Indication
    112
User Preferences

114
- Using User Preferences
  114
  - Changing Button Programming
    115
  - M7100 Telephone
    116
  - Changing User Speed Dial
    117
  - Changing Call Log Options
    118
  - Changing How Calls Are Dialed
    118
  - Changing the Language Used on the Display
    118
  - Making the Display Lighter or Darker
    118
  - Changing the Telephone's Ring
    119
Telephone Features

122
- Naming a Telephone or a Line
  122
- Moving Telephones
  122
- Stopping Calls from Ringing at Your Telephone Using Do Not Disturb (DND)
  123
  - Stopping Calls
    123
  - Refusing to Answer a Call
    123
  - Canceling Do Not Disturb
    123
  - Using Do Not Disturb
    123
- Using Background Music
  124
  - Turning Background Music off
    124
ISDN Terminals and Services

126
- ISDN Applications
  126
  - Videoconferencing and Video Telephony
    126
  - Desktop Conferencing
    126
  - File Transfer
    127
  - Telecommuting
    127
  - Group 4 Fax
    127
  - Remote LAN Access
    127
  - Leased Line Backup
    127
  - LAN to LAN Bridging
    127
  - Broadcasting
    127
  - Video Surveillance
    127
  - Internet and Database Access
    128
- ISDN Network Features
  128
  - Nortel DMS-100 Switch
    128
  - AT&T (Lucent) 5ESS Switch
    128
  - Siemens EWSD Switch
    129
Using System Features

132
- Using Alternate or Scheduled Services
  132
- Turning Services on and off
  132
  - An Example of How to Turn on a Service Manually
    134
- Turning Services on and off Using Feature Codes
  134
  - Viewing the Active Services from a Two-Line Display Telephone
    135
  - Viewing the Active Services from a One-Line Display Telephone
    136
- Using Passwords
  137
  - Using a Basic Password
    138
  - Registration Password
    138
  - Changing Passwords
    139
  - Clearing a Call Log Password
    139
- Using Special Telephones
  140
  - Direct-Dial
    140
  - Changing the Direct-Dial Telephone Assignments
    140
  - Hotline
    141
  - Bypassing a Hotline
    141
  - Making a Telephone a Hotline Telephone
    141
  - Control Telephone
    142
- Using Set Lock
  142
- Changing Set Lock Programming for a Telephone
  143
- Using an Auxiliary Ringer
  143
  - Turning the Auxiliary Ringer for a Telephone on or off
    144
- Using Host System Dialing Signals
  144
  - Link
    144
  - Preventing a Telephone from Using Link
    145
  - Pause
    145
  - Long Tones
    146
  - Programmed Release
    146
  - Run/Stop
    146
  - Wait for Dial Tone
    147
  - Using Pulse Dialing for a Call
    147
- Using Your Norstar System from an External Location
  148
  - Controlling Access to Your Norstar System
    148
  - Direct Inward System Access
    149
  - Class of Service
    149
  - Maintaining Security
    149
  - Accessing Norstar Remotely over the Public Network
    149
- Tones
  150
- Using Class of Service Passwords
  150
  - Changing Your Class of Service
    151
General System Features

152
- Set Profile
  152
- Line Profile
  152
- Pulse or Tone Dialing
  152
- Disconnect Supervision
  152
- Incoming Line Groups
  153
- Internal Numbers
  153
- Line Assignment
  153
- Target Line
  154
- Line Pools
  154
- Overflow Call Routing
  154
- M7100 Telephone
  155
  - Memory Buttons
    156
  - One-Line Display
    156
  - Prime Line
    157
  - Private Lines
    157
  - Volume Bar
    157
  - Wall Mounting
    157
Troubleshooting

158
- Using the Alarm Telephone
  158
- Reporting and Recording Alarm Codes
  158
- Testing the Telephone
  158
  - Testing the Telephone Display
    159
  - Testing the Telephone Buttons
    159
  - Testing the Speaker in the Telephone Handset
    159
  - Testing the Power Supply to a Telephone
    160
  - Testing the Telephone Headset
    160
    
    Testing the Telephone Speaker
    160
    
    Common Feature Displays
    162
    
    Index
    166
    
    Inactive Feature
    173

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