Table of Contents
Advertisement
Overview
AltiSupervisor is an optional software package that runs with the AltiWare
OE or AltiContact Manager system. AltiSupervisor Session licenses must
be installed and registered to enable client sessions.
To install the AltiSupervisor client software, you can load AltiSupervisor
on a network server and then using your company's distribution software
to deliver the AltiSupervisor client software to each desktop PC.
Most frequently, this means loading the software onto a shared network file
server and copying the software to each desktop PC. Alternatively, you can
use the AltiSupervisor CD ROM to install the program on each desktop.
New in Version 5.0
•
Transferring call from workgroup queue
•
Agent conversation recording
•
Force agent login/logout
•
Workgroup CDR/RTM revamping
•
Microsoft Gold Certification
•
Automatic version upgrade during startup
•
Extension password protection for logins
•
Monitor and barge-in from phone interface
Installation
The following items are included in the AltiSupervisor 5.0 package:
•
AltiSupervisor 5.0 Manual
•
AltiSupervisor Session License
If any of these items are missing or damaged, please contact your
Authorized AltiGen dealer.
C
H A P T E R
AltiSupervisor Manual
1
1
Advertisement
Table of Contents
