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Notes:
•
Depending on the size and number of recorded calls, this may affect
the system's resources.
•
Do not use an account code entry to stop recording on demand; doing
so will disconnect the call.
Forced Agent Login/Logout
The supervisor can force one or all agents to login or logout from a
workgroup through AltiSupervisor.
Figure 7. Forced Agent Login/Logout
To force an agent to logout of a workgroup, right-click on a workgroup call
from the Agent State window and scroll to Log Out This Agent.
To force all agents to login to a workgroup, right-click on a workgroup call
from the Agent State window and scroll to Log In All Agents.
To force all agents to logout, right-click on a workgroup call from the
Agent State window and scroll to Log Out All Agents.
18 AltiSupervisor Manual
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