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As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the AltiWare/AltiContact Manager system you
want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Next, check to verify if ports are open.
Hiding or Exiting AltiClient
When you minimize the AltiClient desktop by clicking the
Minimize symbol (the dash), it is hidden—it doesn't appear
anywhere in the Windows desktop except as a phone icon in
the tray in the lower right corner, as discussed below.
To exit AltiClient entirely, right click the phone icon and select Exit.
Pop Up when You Get a Call
You can configure to pop up when you have incoming calls. Pop ups work
when AltiAgent is hidden (minimized) but not when you have exited. See
"Screen Pop, Audio Beep, and Auto Close" on page 53.
Using the Windows Tray Phone Icon
After you log in, the AltiClient icon (a phone) is displayed on the Windows
tray, normally at the bottom right of your screen. When you have new voice
mail, the phone grows a small yellow envelope.
If the AltiClient interface is not on your Windows desktop, but this icon
appears in the Windows tray, you double-click it to open the AltiClient
main window, or you can right click it to pop up a menu, then select the
AltiClient window you want to open.
AltiClient Manual
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