Hapter; Using Alticlient As A Supervisor; Logging In - Altigen AltiContent Manual

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H A P T E R

Using AltiClient as a Supervisor

Logging in to AltiClient as a Supervisor allows you to view workgroup and
agent performance statistics and a history of calls. You can print this
statistical data or export it to a CSF (Call Summary Format) file.
Further, you can view call data for calls in queue. You can listen to and, if
your system is set up for it, barge in to agent phone calls.
You can also use AltiSupervisor when logging in with the IP Extension
Integrated with... option.

Logging In

Figure 1. Workgroup Supervisor login
After initial login as a Supervisor (described in "Logging In" on page 5),
you are asked to specify which workgroups you want to monitor.
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