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Viewing Agent Current Status
Click the Agent State button to view the current status of the agents for the
selected workgroup.
Figure 5. Agent State tab
This tab displays information about the agent's logon readiness state and
the agent's status (either idle or busy). If the agent is connected to a caller,
call data and Caller ID data are displayed, indicating whether the call is
incoming or outgoing, Personal or Workgroup.
Notes
•
A Logout Reason of "00" appears in one of two situations:
— Agents in this workgroup are not required to provide a Logout
Reason,
or
— "00" is used to indicate a Logout Reason of "other."
•
The green light will turn red if the extension is:
— off hook
— in the Forward All Calls (FWD) state
— in the Do Not Disturb (DND) state
18 AltiSupervisor Manual
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