Index - Altigen AltiContent Manual

Index

A
AA state 10
Account Codes 29
ACT 3, 53
ActiveX Control 37
address
AltiGen Communications, Inc. ii
advanced database option 54
agent statistics 43
all calls recorded 27
AltiAgent
main window 17
AltiAgent Session License 2
AltiGen Communications, Inc.
address ii
phone numbers ii
AltiSupervisor Session License 2
Apply button 51
auto attendant 23
B
barge in 48
busy call handling 57
Busy state 10
C
call handling 18–25
Centrex transfer 24
configuration 56
call handling, workgroup 29
call history 34
call holding 21
Call Pending state 10
call states, defined 10
call transfer 22
call waiting 22
Centrex transfer 24
conference call 24
Conference state 10
configuration
call handling 56
general 52
message notification 60
One Number Access 57
station speed dialing 62
connected 10
CSF (Call Summary Format) 42, 49
current agent status 47
D
databases 3
advanced options 54
dial-by-name 54
dialing
by name 21
by name search 21
by number 19
keyboard dialing pad 20
speed dial 21
using the mouse 20
dialing window (dial pad) 19
dialtone 10
Do Not Disturb 57
E
Error call state 10
error messages 11
exit 9
Export button 42, 49
external databases 3
F
flash button 21
forwarding all calls 56
G
general configuration 52
GoldMine 3, 53
group statistics, viewing 41
group view 41
AltiClient Manual
Index
65