Altigen AltiSupervisor 5.0 Manuals

Manuals and User Guides for Altigen AltiSupervisor 5.0. We have 1 Altigen AltiSupervisor 5.0 manual available for free PDF download: Manual

Altigen AltiSupervisor 5.0 Manual

Altigen AltiSupervisor 5.0 Manual (28 pages)

for AltiWare Open Edition (OE) / AltiServ Contact Center (ACC) Release 5.0 and AltiContact Manager (ACM) Release 5.0

Brand: Altigen | Category: Software | Size: 0.57 MB

Table of Contents

Table of Contents
3
Warranty

5
Hapter

7
- Overview
  
  7
  - New in Version 5.0
    7
- Installation
  
  7
CHAPTER 2 Getting Started

11
Hapter

11
- Logging in
  11
- Hiding or Exiting Altisupervisor
  12
  - Using the Windows Tray Phone Icon
    12
  - Resizing the Display
    13
  - Error Messages
    14
  - Hapter
    15
- Using Altisupervisor
  
  15
  - Logging in
    15
  - Viewing Group Statistics
    17
  - Viewing Agent Statistics
    19
  - Viewing Agent Current Status
    20
  - Monitoring-Listening in and Barging in
    21
  - Recording Calls
    22
  - Forced Agent Login/Logout
    24
  - Viewing the Queues
    25
Index

27

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