Index - Altigen AltiSupervisor Manual

Index

A
AA state 10
address
AltiGen Communications, Inc. ii
agent statistics 17
all calls recorded 21
AltiGen Communications, Inc.
address ii
phone numbers ii
assigning call priority 24
auto upgrade 4
B
barge in 20
Busy state 10
C
Call Pending state 10
call priority 24
call recording 20
call states, defined 10
color coded queue priority 24
Conference state 10
connected 10
CSV (Comma Separated Value) 16,
26
current agent status 19
D
dialtone 10
downgrade procedure 4
E
Error call state 10
error messages 11
exit 9
Export button 16, 26
F
forced agent login/logout 22
G
group statistics, viewing 15
group view 15
H
hiding AltiAgent 9
hold 10
hold pending 10
I
Idle state 10
installation requirements 2
L
licenses 3
listening in 20
M
minimize 9
monitoring, as supervisor 19
Music on Hold state 10
P
Park state 10
phone icon 9
pickup call from queue 23
Play state 10
pop-up windows 9
Print button 16, 26
proceeding state 10
Q
queue window 23
queues 23
R
Reconnect button 1
Record state 10
AltiSupervisor Manual
Index
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