Hapter; Using Altisupervisor; Supervising More Than One Workgroup - Altigen AltiSupervisor Manual

For altiware acc release 5.1 and altiware acm release 5.1

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Using AltiSupervisor, you can do the following:

• View workgroup and agent performance statistics and a history of

calls. You can print this statistical data or export it to a CSV (comma-

separated value) file.

• View call data for calls in a queue.

• Listen to an agent's phone call.

• Barge in on an agent's phone call

• Coach an agent without the caller hearing you.

• Supervise more than one workgroup at a time

A tab for each workgroup you're supervising appears at the bottom of

AltiSupervisor:

Click a tab to view the information on that

group. The group name appears at the top of

the AltiSupervisor screen.

H A P T E R

AltiSupervisor Manual

Table of Contents

Altisupervisor 5.1