About The Main Window - Altigen AltiContent Manual

About the Main Window

The AltiAgent main window is your window into your workgroup
environment and facilitates the management of workgroup calls.
Call Status
Dial Buttons Dial Buttons Dial Buttons
Figure 3. AltiAgent main window
The window consists of the following displays and buttons:
Parameter
Workgroup Status
Call Status
Directory
Workgroup Status
Lists of Calls /
Voice Messages
Call Handling
Description
Displays statistical information about the current
workgroup. Tabs above the panel allow you to
switch views between the workgroups you're logged
in to.
The statistics are largely self-explanatory, but it may
be noted that the Service Level represents the
percentage of workgroup calls taken out of queue
before the Threshold time has expired.
Displays the status of the currently active call, a list
of any calls on hold, and the current time. The states
are described in "Call States" on page 10.
Two tabs show a log of current calls, or a log of
current and past voice mails.
AltiClient Manual 17