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Getting Started
AltiSupervisor is a version of AltiView designed for supervisors of
workgroup agents. Through AltiSupervisor you can monitor the status and
performance of a workgroup, including AltiAgent calls, real time
workgroup statistics, and agent state. This information can be stored in an
internal or external CDR database for future review and analysis.
Logging In
Before you log in
When you launch AltiSupervisor for the first time, you need to know either
the server name or the IP address of the server you'll be linking to. If you
use the server name and not the IP address, AltiWare/AltiContact Manager
replaces the name with the IP address, eliminating the need of a DNS
(Domain Naming System) search.
To obtain the AltiWare/AltiContact Manager IP address, ask your IT
administrator.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local
Internet Service Provider. If you're using a low-speed connection, the login
may take some time as a large amount of data is transferred to your desktop.
To log in:
1.
Run the AltiSupervisor application and, if this is the first login to this
AltiWare/AltiContact Manager system, enter the server's IP address or
name of the system you will be using. If this is not your first login, go
on to the next step.
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AltiSupervisor Manual
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