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Overview
AltiSupervisor is an optional software package that runs with the AltiWare
OE or AltiContact Manager system. AltiSupervisor Session licenses must
be installed and registered to enable client sessions.
To install the AltiSupervisor client software, you can load AltiSupervisor
on a network server and then using your company's distribution software
to deliver the AltiSupervisor client software to each desktop PC.
Most frequently, this means loading the software onto a shared network file
server and copying the software to each desktop PC. Alternatively, you can
use the AltiSupervisor CD ROM to install the program on each desktop.
New in Version 5.0A
•
Color coded priority in queue - A supervisor can assign different colors
for different call priorities.
•
Supervisor can choose to be alerted when queue reaches a specified
number of calls and/or a specified number of minutes (added in Update
4).
•
Force Agent phone to virtual - A supervisor can change an agent's
extension from physical to virtual (the same as the agent pressing #26
from the phone).
•
Change "Transfer" Button to "Redirect" Button - The Transfer button
in the AltiSupervisor Queue Monitor page is changed to Redirect.
•
Indicator for Recorded Agent Conversation - After a Supervisor clicks
on the "Record" menu item (on the Agent Status tab) to record an
agent's conversation, AltiSupervisor will display "Rec" in the Agent
State field to indicate the call is being recorded.
•
Reconnect button when connection is dropped - when a connection
between AltiServ and AltiSupervisor is broken, AltiSupervisor will
pop a message box to inform the user and will also provide a
Reconnect button. The Reconnect button will connect to AltiServ
again without having to log back onto AltiSupervisor to re-enter the
extension number and password.
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H A P T E R
AltiSupervisor Manual
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