Table of Contents
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Index
A
agent
forced login/logout 22
logon state 16
skill level 16
unstaffed 22
agent statistics 15
assigning call priority 24
auto upgrade 4
B
barge in 19
C
call priority 24
call recording 19
coaching 19
coaching an agent 18
color coded queue priority 24
CSV (Comma Separated Value) 26
current agent status 18
D
downgrade procedure 4
E
error messages 10
exit 9
Export button 26
exporting statistics 15
F
forced agent login/logout 22
G
group statistics, viewing 14
I
installation requirements 3
L
licenses 1
listening in 18
logout reason codes 17
loudspeaker icon 24
M
minimize 9
monitoring, as supervisor 18
multiple workgroups
viewing 13
P
phone icon 9
pickup call from queue 23
pop-up windows 9
Print button 26
printing records 15
Q
queue window 23
queues 23
R
recording calls 19
redirect call from queue 23
S
screen pop 9
session licensing 1
Set Text Color button 24
silent monitor 18
skill level required 23
SKLR 23
statistics reset 15
status, agent 18
supervising multiple workgroups 13
system requirements 3
AltiSupervisor Manual
Index
27
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