Conferencing Calls - Altigen AltiContent Manual

Forwarding Calls Using Do Not Disturb
Click the DND button to forward all incoming calls according to your
"Enable Busy Call Handling" settings. See "Configuring Your Station
Settings" on page 51.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller's line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To perform a Centrex transfer:
1. Press Transfer.
2. Dial the prefix for trunk-line access (such as 9).
3. Dial the second party's number and either hang up or announce the
call.
4. Answer Yes in the popup.
Once you place the handset back on-hook, the trunk line also drops and
Centrex completes the transfer.

Conferencing Calls

Any internal user is able to add parties to a conference call. While
connected to the first party:
1. Click the Conference button.
2. When the dial pad pops up, enter the extension or phone number you
want to conference with, then click Dial.
While AltiAgent dials the new number, the first party goes into Hold
Pending state, and you see a confirmation dialog box.
24 AltiClient Manual