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Getting Started
AltiClient is a suite of desktop applications for managing personal calls and
workgroup calls, and performing phone and supervisory functions from the
PC. AltiClient contains the following applications:
AltiAgent is a version of AltiView designed for workgroup agents.
Through an AltiAgent window, you can monitor workgroup-related
statistics, workgroup call pickup, and member login/logout directly from
the desktop. Also, the AltiView functionality can be accessed from
AltiAgent.
AltiSupervisor is a version of AltiView designed for supervisors of
workgroup agents. Through AltiSupervisor you can monitor the status and
performance of a workgroup, including AltiAgent calls, real time
workgroup statistics, and agent state. This information can be stored in an
internal or external CDR database for future review and analysis.
Logging In
Before you log in
When you launch AltiClient — as an AltiAgent or AltiSupervisor — for the
first time, you need to know either the server name or the IP address of the
server you'll be linking to. If you use the server name and not the IP
address, AltiWare/AltiContact Manager replaces the name with the IP
address, eliminating the need of a DNS (Domain Naming System) search.
To obtain the AltiWare/AltiContact Manager IP address, ask your IT
administrator.
If you are connecting to the Internet through a modem connection, before
you log in, establish a session connection from your PC to your local
Internet Service Provider. If you're using a low-speed connection, the login
may take some time as a large amount of data is transferred to your desktop.
To log in:
1.
Run the AltiClient application and, if this is the first login to this
AltiWare/AltiContact Manager system, enter the server's IP address or
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