Table of Contents
Advertisement
•
DNIS—DNIS digits collected, if available
•
Memo—a note attached to the call. Use the Memo button to open a
window to create a note.
Viewing Workgroup Statistics
Click the Workgroup tab to open the Workgroup window and view
statistics on workgroup activity for the monitored workgroups.]
Figure 20. Workgroup Agent Workgroup Window displaying workgroup
statistics
Most of the data is self-explanatory, but you might note the following:
• The Service Level represents the percentage of workgroup calls that
have been taken out of queue before the Threshold time has expired.
AltiClient Manual
35
Advertisement
Table of Contents
