Ingenico iCT250E User Manual
  1. Manuals
  2. Brands
  3. Ingenico Manuals
  4. Payment Terminal
  5. iCT250E
  6. User manual

Ingenico iCT250E User Manual

Nets nordic payment terminals
Hide thumbs Also See for iCT250E:
Table of Contents

Advertisement

Quick Links

See also: User Manual
Nets Nordic
Payment Terminals
User Guide
Nets One PA user guide | 1

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the iCT250E and is the answer not in the manual?

Questions and answers

Related Manuals for Ingenico iCT250E

Summary of Contents for Ingenico iCT250E

  • Page 1 Nets Nordic Payment Terminals User Guide Nets One PA user guide | 1...

  • Page 2: Table Of Contents

    Nets Ingenico terminal range ..............................5 iCT250E – Terminal overview ..................................... 5 iWL250 3G – Terminal overview ....................................6 Inserting a receipt roll – iCT250E and iWL250 3G ............................7 Installing iCT250E with a network connection ..............................8 Installing iWL250 3G ........................................9 Installing a SIM card in iWL250 3G ..................................

  • Page 3: Introduction

    Manual reconciliation ........................................32 Automatic reconciliation ........................................32 Central reconciliation ........................................32 Copy of last reconciliation ......................................32 Reports .....................................33 Transaction list ........................................... 33 X-total report ............................................34 Z-total report ............................................34 Access control ..................................35 How to enable access control ....................................35 Choosing which items to protect ..................................... 36 Daily reboot of terminal ...............................37 Configuring a terminal for cash register integration ....................

  • Page 4: Getting Started

    Getting started What’s in the box The following equipment is delivered with the terminal: iCT250E iWL250 3G SPg7 Mobile SPc5 Countertop Power cable Power cable Power cable Power cable Ethernet cable RJ9 to Charging unit Quick guide Ethernet cable RJ45...

  • Page 5: Nets Ingenico Terminal Range

    Nets Ingenico terminal range iCT250E – Terminal overview Navigation keys to scroll up and down in menus Used to enter main menu Cancels the operation Correct incorrect key Confirm entry or and returns to main entry or return to pre-...

  • Page 6: Iwl250 3G - Terminal Overview

    iWL250 3G – Terminal overview Navigation keys to scroll up and down in menus Used to enter main menu Cancels the operation Correct incorrect key Confirm entry or and returns to main entry or return to menu selection menu previous menu Nets One PA user guide | 6...

  • Page 7: Inserting A Receipt Roll - Ict250E And Iwl250 3G

    Inserting a receipt roll – iCT250E and iWL250 3G Nets recommends only using receipt rolls suitable for the terminal. Lift the flap in the direction of the arrow. Then slide the cover downwards in the direction of the arrow to open it.

  • Page 8: Installing Ict250E With A Network Connection

    Installing iCT250E with a network connection The terminal must be turned off when connecting the Ethernet connection. Open the cable cover by pressing the clips upwards. Lift the cover in the direction of the arrow. When the cover has been removed, connect the terminal power cable (1) and Ethernet cable (2).

  • Page 9: Installing Iwl250 3G

    Installing iWL250 3G To install and charge an iWL250 terminal, do the following: Connect the power cable to the base station. Place the terminal on the base station. The terminal will connect and is then ready for use. Installing a SIM card in iWL250 3G If iWL250 3G is not supplied with a simcard already installed, do the following to insert a SIM card: Open the backside cover by pressing the clips...

  • Page 10: Lane 5000 - Terminal Overview

    LANE 5000 – Terminal overview Menu navigation on touchscreen Used to entering enter main menu Confirm entry Correct incorrect key Cancel the operation entry or return to pre- and return to the main vious menu menu Installing a Lane 5000 terminal Lane 5000 is integrated with an ECR system using an Ethernet integration cable.

  • Page 11: Lane 3000 - Terminal Overview

    LANE 3000 – Terminal overview Navigation keys to scroll up and down in menus Used to entering enter main menu Confirm entry Cancel the operation Correct incorrect key and return to the main entry or return to pre- menu vious menu Installing a Lane 3000 terminal Lane 3000 is integrated with an ECR system using an Ethernet integration cable.

  • Page 12: Nets Spire Terminal Range

    Nets Spire terminal range SPc5 – Terminal overview Serrated paper cutter Four status LEDs Receipts will emerge from this slot and can be removed Colour display by pulling across the ser- Displays merchant menu rated cutter system and transaction progress Paper roll compartment Power button Press button to turn the...

  • Page 13: Spg7 - Terminal Overviewiew

    SPg7 – Terminal overview Four status LEDs Serrated paper cutter Receipts will emerge from this slot Colour display and can be removed by pulling Displays merchant menu across the serrated cutter system and transaction progress Paper roll compartment USB port For connecting peripheral equipment Power button...

  • Page 14: Inserting A Receipt Roll For Spire Spc5 And Spg7 Terminals

    Inserting a receipt roll for Spire SPc5 and SPg7 terminals With the terminal facing up, gently pull upwards on the lever located in the middle of the printer door Discard any packaging on the printer roll and fit the roll as shown. The correct orientation of the paper is important, it will not print if inserted the wrong way Close the printer door, an audible “click”...

  • Page 15: Installing A Spire Spc5 Countertop Terminal

    Installing a Spire SPc5 Countertop terminal To remove the back cover, place the terminal face down on a flat surface, push the two tabs upward and remove the rear cover Thread the black power supply cable into the recess on the right (1) and connect the network cable into the LAN port (2) on the back of the terminal.

  • Page 16: Installing A Spire Spg7 Mobile Terminal

    Installing a Spire SPg7 Mobile terminal Place the terminal face down on a flat surface and remove the battery cover by applying pres- sure on the tab and pulling upward If SIM card is not supplied by Nets, please insert the SIM card into the socket labelled SIM1.

  • Page 17: Quick Menu

    Quick menu Ingenico terminals has a menu key, the Spire terminals has a *key which serves same purpose. Follow the description below for quick navigation to basic features. For example you can initiate the reconciliation function- ality by pressing the menu key and the numerical key 6 instead of using the arrow keys and the OK button to start the same feature.

  • Page 18: Header Icons

    Header icons When the terminal is not in use (idle) it will show the Nets logo and the Welcome text toggling on screen. Above the logo and the Welcome text you will see a header that may contain a number of different icons that indicate different statuses on the terminal.

  • Page 19: Terminal Features - Daily Operation

    Terminal features – Daily operation Manual reconciliation This feature is intended to be used every day at the end of day so that you get a report from your terminal of the total card transactions collected. In addition it releases the transactions to settlement, meaning if you do not ini- tiate reconciliation it may delay transfer of funds to your account.

  • Page 20: Purchase

    Purchase Press the MENU key and 1 or start keying the amount directly When the amount is entered correctly, press OK to continue Ask customer to swipe, insert or tap a contactless card Customer is asked to enter PIN. Press OK to continue Transaction status is shown with a green or red background to indicate whether or not it is approved Nets One PA user guide | 20...

  • Page 21: Copy Of The Last Approved Transaction Receipt

    Copy of the last approved transaction receipt Press the MENU key Press 5 or scroll down using the arrow key to Receipt copy and press OK Press 1 or scroll down to Latest approved and press OK. The ter- minal will now print the last receipt with an approved transac- tion result.

  • Page 22: Copy Of The Last Transaction Receipt

    Copy of the last transaction receipt Press the MENU key Press 5 or scroll down using the arrow key to Receipt copy and press OK Press 2 or scroll down using the arrow key to Latest transaction and press OK This function will print a copy of the last receipt, regardless of transaction result Nets One PA user guide | 22...

  • Page 23: Reversal (Cancellation) Of The Last Transaction

    Reversal (cancellation) of the last transaction Reversal transaction type is used to ensure that the merchant can reverse the previous transaction in its entirety. If you want to reverse a partial amount, see next chapter for refund transaction type. Press the MENU key Press 3 or scroll down using the arrow key to Refunds and press OK Press 1 or select Reversal and press OK...

  • Page 24: Refund (Return Of Goods)

    Refund (Return of goods) Used when goods that have been paid for with a card are returned. Make sure you have an agreement with your acquirer to process refunds Press the MENU key Press 3 or scroll down using the arrow key to Refunds and press OK Press 2 or scroll down using the arrow key to Refund and press Key in the amount you want to refund to the customer’s card...

  • Page 25: Purchase With Tipping

    Purchase with tipping Tips is an optional service. Contact our customer services in order to gain access to it. Tipping can be used in two different ways: • Customer enters the tip amount directly on the terminal • Customer enters the new total amount including tips directly on the terminal Press the MENU key or start keying the amount directly When the amount you want to charge is entered, press OK to continue...

  • Page 26: Receipts

    Receipts The payment terminal has three different printing modes. Paper saving: the terminal will only print if it is required by the card scheme used to pay. Some examples are for signature verified transactions and offline approved transactions. Ask to print: the terminal will always print a merchant receipt, but ask whether one is wanted for the cardholder. Always print: the terminal will always print a receipt for the cardholder and one for the merchant.

  • Page 27: Purchase Receipt With Tip Example

    Purchase receipt with tip example This purchase receipt with tip is an example of how a printed receipt can look like if printed by a Nets Ingenico terminal. The top lines are reserved for stating merchant name, address, phone number company ID etc. Contact Nets customer services to change this information.

  • Page 28: Contactless Payments (Nfc)

    Contactless payments (NFC) Contactless payments is a common term for all payments using NFC technology (Near Field communication). NFC can be implemented in a range of payment methods such as chip cards, Micro SD cards in mobile phones, clocks, bracelets, stickers etc. or via a mobile phone (called ”Wallet”). Contactless payments without verification can only be used for purchases under a certain amount;...

  • Page 29: Backup Solution (Eot)

    Backup solution (EOT) If errors occur in the communication between the terminal and Nets, an electronic backup solution can be used for BankAxept and Dankort/ VisaDankort cards. The terminal prints a receipt with a signature line and ID verifi- cation check. This feature is only relevant for Norwegian and Danish merchants. Procedure for backup solution in Norway (BankAxept) When the terminal prints a BankAxept backup solution receipt, the following steps should be undertaken.

  • Page 30: Sending Backup Solution Transactions For Processing

    Sending backup solution transactions for processing The terminal will automatically send its stored transactions for processing and settlement when connection is restored. If you want to accelerate this action by initiating it manually, please follow the procedure below. Press the MENU key or start keying the amount directly Press 7 or scroll down using the arrow key to Offline transac- tions and press OK.

  • Page 31: Offline Approved Transactions

    Offline approved transactions In countries other than Norway there is the possibility of accepting payments on international cards in offline mode if you have the right agreement with your acquirer. The typical cards for allowing this are called EMV cards (Visa, Mastercard, Amex etc.) The terminal will automatically approve a transaction offline when the acquirer agreement supports this func- tionality.

  • Page 32: Reconciliation - End Of Day Report

    Reconciliation – end of day report Reconciliation transfers transactions to the settlement account on the following business day. The terminal should be reconciled every day, if not reconciled once within 7 days, the terminal will have to be reconciled before it can be used Note: If the merchant has several terminals, only one terminal needs to be reconciled.

  • Page 33: Reports

    Reports Transaction list Used to print out a list of all transactions in current session or previous session. When you perform a reconcilia- tion, a terminal will initiate a new session and delete the oldest list from the terminal. If you need a report of older transaction lists, please contact customer services or log on to our merchant portal.

  • Page 34: X-Total Report

    X-total report This report will show the accumulated sales per card type for the terminal since previous Z-total was printed. Printing this report does not zero the stored data. You can use it any time during the day to check the sales status. Press the MENU key Press 8 or scroll down using the arrow key to Reports and press Press 1 or scroll down using the arrow key to X total and press...

  • Page 35: Access Control

    Access control When a terminal is powered on for the first time and the security code is missing, the terminal will ask upon every restart if you want to activate access control. This feature is meant to give the merchant the ability to pro- tect from unauthorised access to certain features like the reconciliation, refund and settings menu.

  • Page 36: Choosing Which Items To Protect

    Choosing which items to protect It is possible to select which items to protect. By default the terminal application will protect refund transaction type, but if you want to protect other items, please see the procedure below. Press the Menu key and navigate to settings menu by pressing 0 or using arrow keys and OK button Select access control by pressing 3 or navigate using the arrow keys and OK button...

  • Page 37: Daily Reboot Of Terminal

    Daily reboot of terminal This feature will allow you to configure when the terminal shall perform its daily reboot. The default setting is for the terminal to reboot at 04:00. The daily reboot is needed as a security measure as part of the terminal’s PCI-PTS 4.x certification.

  • Page 38: Configuring A Terminal For Cash Register Integration

    Configuring a terminal for cash register integration The Lane 5000, Lane3000 and iCT250 may be integrated with a cash register (ECR) using its network connec- tion (ethernet). This is useful for merchants that want to increase control of the terminal usage so that there is a lower risk of entering the wrong amounts and to improve the quality of the bookkeeping.

  • Page 39: Configuring Ethernet Settings

    Configuring ethernet settings The terminal models iCT250, Spire countertop and Lane 5000 support connectivity over ethernet. In order to configure it, see the procedure below. The default setting is with DHCP, and you would only need to follow this procedure to configure it to use static IP addressing. Press the Menu key and navigate to settings menu by pressing 0 or using arrow keys and OK button Press 4 or navigate to Communication by using the arrow keys...
  • Page 40 The terminal will ask for Gateway IP address. Key it in and press OK. The terminal will ask for Subnet mask. Key it in and press OK. The terminal will ask for DNS1 and DNS2. If set, key it in and press OK, or continue navigating by pressing OK.

  • Page 41: Configuring Mobile Network Settings

    Configuring mobile network settings The mobile terminals iWL250 and Spire mobile communicates using the mobile networks over 3G. The standard Nets terminal is delivered with our SIM cards and does not need configuring. If you decide to use other sim- cards, then follow the procedure below to enter PIN and change the APN.

  • Page 42: Administration Of Terminal

    Administration of terminal Downloading new card agreements, settings and software Card agreements and settings are needed for a terminal to be able to operate. Which card agreements to sup- port is a decition to be made between the merchant and the bank/card acquirer and issuers. In order for the ter- minal to understand which cards it can accept it needs to update this card table regularly.

  • Page 43: Errors And Troubleshooting

    The terminal freezes. None of the keys work Ingenico terminals: Restart the terminal by holding down the yel- low “Clear” button and the comma button simultaneously for ca 3 seconds. Let go and wait until the terminal starts up (approx. 30 seconds).

  • Page 44: Submitting Terminal For Service Or Termination

    Submitting terminal for service or termination Check that the terminal has been reconciled before sending it to the Nets repair service. Pack the terminals securely and separately. Remember to include associated cables. The package must be traceable; keep the tracking number. Do not return the ADSL modem to the Nets repair service.

This manual is also suitable for:

Lane 5000Lane 3000Iwl250 3gSpg7 mobileSpc5 countertop

Table of Contents