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Matrix Fitness PCTV Service Manual

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SERVICE MANUAL

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Summary of Contents for Matrix Fitness PCTV

  • Page 1 PCTV SERVICE MANUAL...

  • Page 2: Table Of Contents

    Getting Connected Guide - Wired ...................9 CHAPtER 3: BRACKEt INStALLAtIoN & CoNSoLE SEtUP PCTV Bracket Installation & Console Setup - 5x TM LMM Console ........12 PCTV Bracket Installation & Console Setup - 5x TM LAM Console ........16 PCTV Bracket Installation & Console Setup - 5x Universal LMM Console ......20 PCTV Bracket Installation &...

  • Page 3: Chapter 1: Introduction

    PCTV by Matrix Fitness experience for facility members and staff. The PCTV System, powered by Netpulse, can be setup via a wired or wireless system. Based on the needs of the facility, the facility will determine which setup is to be installed.

  • Page 4: Chapter 2: Network Configuration & Setup

    NEtWoRK CoNFIGURAtIoN & SEtUP 2.1 GEttING CoNNECtEd GUIdE - WIRELESS WHY WIRELESS? HOW WIRELESS WORKS WITH NETPULSE: Netpulse compatible screens communicate to the internet via Wireless Access Points in the Facility. Each Access Point is connected to a local Gateway Media Server at the Facility, which is connected to the internet. One Access Point can power 20 Netpulse PCTVs. tHERE ARE tHREE KEY REASoNS A FACILItY WILL WANt to Go WIRELESS: EASY - Without wires to run throughout the facility, installation is fast and easy, expansion is easy and there is almost no disruption to club...
  • Page 5 FACILItY RESPoNSIBILItIES BEFoRE INStALLAtIoN HoW to PREP the FACILItY: ____ Bring a Coaxial TV cable and wireless signal to each PCTV. A designated wireless installation team should install the wireless infrastructure. Here's how to prep: ____ Find a secure location such as an AV closet or a server room that has available space for the Gateway Server, an outlet, and a surge protector.

  • Page 6: Setting Up A Wireless Network

    NEtWoRK CoNFIGURAtIoN & SEtUP 2.2 SEttING UP A WIRELESS NEtWoRK oVERVIEW: there are 4 basic steps required to design a wireless network. they are: Identifying areas that need coverage and estimating the number of APs needed. a. Wireless coverage only needs to be provided in areas where cardio machines (equipment) need to have a wireless connection. If there are spaces in the facility that don’t have cardio machines, there is no need to install access points in that area.
  • Page 7 NEtWoRK CoNFIGURAtIoN & SEtUP 2.2 SEttING UP A WIRELESS NEtWoRK - CoNtINUEd Both the 2.4GHz and 5 GHz patterns are fairly symmetric in the azimuthal plane (XY), so it makes little to no difference how the AP is rotated about the Z-axis when mounting. The patterns are asymmetrical in the elevation plane (XZ), with significantly more antenna gain in the area directly above the plane formed by the access point (Z+).
  • Page 8 NEtWoRK CoNFIGURAtIoN & SEtUP 2.2 SEttING UP A WIRELESS NEtWoRK - CoNtINUEd See diagrams below. Examples 1 and 2 show proper mounting placements. Example 3 illustrates a situation to avoid. Example 1 - Ceiling Installation Example 2 - Wall Installation Example 3 - Improper Installation Please see the Meraki MR installation guide for additional details on mounting the access point to different fixtures.
  • Page 9 NEtWoRK CoNFIGURAtIoN & SEtUP 2.2 SEttING UP A WIRELESS NEtWoRK - CoNtINUEd After all the APs are up and running, perform a post installation coverage check. There are many tools that can be loaded onto a laptop that will allow you to check RSSI (received signal strength intensity) values such as InSSIDer (available for free from Metageek). With this program, or another program, installed on a laptop or smartphone, check the RSSI values around the fitness equipment.

  • Page 10: Getting Connected Guide - Wired

    NEtWoRK CoNFIGURAtIoN & SEtUP 2.3 GEttING CoNNECtEd GUIdE - WIREd StEP 1: SItE REAdINESS (customer responsibility) PREPARING THE SITE: 1. Find a secure location (like an AV closet or a server room) for the gateway and related network equipment. 2. Make sure the location has power and internet access, as well as a rack or 19" shelf for the gateway. PREPARING INtERNEt SERVICE: 1.
  • Page 11 NEtWoRK CoNFIGURAtIoN & SEtUP 2.3 GEttING CoNNECtEd GUIdE - WIREd - CoNtINUEd CLoSER dEtAIL oF GAtEWAY Netpulse PCtV Compatible Cardio Equipment from Matrix Fitness...
  • Page 12 StEP 1: CLUB EtHERNEt WIRING (customer responsibility) ETHERNET WIRING OPTIONS: Each piece of cardio equipment that will be equipped with a PCTV requires connectivity to the Gateway via Ethernet. - CAT6 cabling is recommended, CAT5e is acceptable if CAT6 is unavailable.

  • Page 13: Chapter 3: Bracket Installation & Console Setup

    ASSEMBLY INStRUCtIoNS Remove the power cord from the wall outlet prior to completing the steps below. For the installation of the PCTV, a bracket kit has been provided containing various parts. Please note that not all parts will be used for this installation, as this kit is also used for other Matrix Fitness products.
  • Page 14 FIGURE F 6) If the system is going to be wired plug the Net Wire from the TV Bracket kit into the Ethernet port in the back of the PCTV (Figure G). If the system is wireless skip this step.
  • Page 15 8) Mount the front plate to the PCTV TV using 2 screws sent with the TV bracket kit (Figure J). 9) Install the PCTV to the TV Mounting Bracket using the 4 screws shipped in the back of the PCTV (Figure K). Make sure the tabs of the front plate slide behind the console faceplate to create a seamless look.
  • Page 16 3.1 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x tM LMM CoNSoLE - CoNtINUEd 14) If the PCTV is going to be connected to the internet through an Ethernet cable, plug the Ethernet cable into the yellow Ethernet port on the bottom of the treadmill (Figure P).

  • Page 17: Pctv Bracket Installation & Console Setup - 5X Tm Lam Console

    BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.2 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x tM LAM CoNSoLE - CoNtINUEd NOTE: There is more than one version of the T5x console, please make sure the correct instructions for the console are being used.
  • Page 18 FIGURE J 10) Plug the TV power wire into the port on the PCTV (Figure K). 11) Plug end of the controller wire labeled To TV into the port marked PCTV on the PCTV (Figure L). FIGURE K FIGURE L...
  • Page 19 12) Plug the net wire into the Net port on the PCTV if wired internet will be used (Figure M). 13) If wireless internet will be used, plug the dongle into the port of the PCTV (Figure N), and mount the dongle to the PCTV plastic using double sided foam tape.
  • Page 20 20) Enter into Engineering Mode by pressing INCLINE DOWN and SPEED DOWN keys at the same time and toggling to Engineering, then press ENTER. 21) Toggle to Audio Source, then press ENTER. Toggle to PCTV and push ENTER. This will ensure the audio from the PCTV can be heard through the treadmill headphone jack.

  • Page 21: Pctv Bracket Installation & Console Setup - 5X Universal Lmm Console

    Please make sure that the power cord is not plugged into the wall outlet while completing the following procedure. For the installation of the PCTV, a bracket kit containing various parts has been provided. Please note that not all parts will be used for this installation, as this kit is also used for other Matrix Fitness products.
  • Page 22 FIGURE E FIGURE F 7) Remove the 4 screws holding the small Matrix Fitness logo to the front of the console mast and remove the logo (Figures G & H). This piece is no longer needed. FIGURE G FIGURE H 8) Install the rubber pad from the TV bracket kit over the hole in the console mast (Figures I &...
  • Page 23 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.3 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x UNIVERSAL LMM CoNSoLE - CoNtINUEd 9) Connect the net wire and coax cable from the TV to the ones coming up the console mast (the coax connection will use an adaptor from the bracket kit) and push the TV power wire into the console mast so that it is accessible (Figure K).
  • Page 24 FIGURE R FIGURE S 17) If the system is wired, plug the net wire (yellow) from the TV bracket kit into the Net port in the back of the PCTV (Figure T). If the system is wireless, skip this step.
  • Page 25 23) Install the PCTV back cover (Figure X). 24) If the PCTV is going to be connected to the internet through an Ethernet Cable, plug the Ethernet cable into the Ethernet port on the bottom of the treadmill (Figure Y).

  • Page 26: Pctv Bracket Installation & Console Setup - 5X Universal Lam Console

    BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.4 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x UNIVERSAL LAM CoNSoLE NOTE: There is more than one version of the Universal 5x console, please make sure the correct instructions for the console are being used.
  • Page 27 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.4 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x UNIVERSAL LAM CoNSoLE - CoNtINUEd 6) Run the white end from the Y cable through the headphone jack hole in the console plastic, and plug it into the headphone jack sent with the TV bracket set (Figure G).
  • Page 28 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.4 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x UNIVERSAL LAM CoNSoLE - CoNtINUEd 13) There should now be 4 wires sticking out the top of the console - TV power wire, net wire, coax cable, and controller wire (Figure N).
  • Page 29 3.4 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - 5x UNIVERSAL LAM CoNSoLE - CoNtINUEd 20) If the system is wired, plug the net wire (yellow) from the console into the Net port in the back of the PCTV (Figure T). If the system is wireless, skip this step.

  • Page 30: Pctv Bracket Installation & Console Setup - T3X Lmm Console

    Please make sure that the power cord is not plugged into the wall outlet while completing the following procedure. For the installation of the PCTV, A bracket kit containing various parts has been provided. Please note that not all parts will be used for this installation, as this kit is also used for other Matrix Fitness products.
  • Page 31 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.5 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - t3x LMM CoNSoLE - CoNtINUEd NOTE: The PCTV is a touch screen unit, and therefore will not work with the entertainment keypad. Leave the Standard Overlay on (Figure E).
  • Page 32 FIGURE K FIGURE L 13) If the system is wired plug the net wire (yellow) from the TV Bracket kit into the Ethernet port in the back of the PCTV (Figure M). If the sys- tem is wireless, skip this step.
  • Page 33 3.5 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - t3x LMM CoNSoLE - CoNtINUEd 15) Install the PCTV to the TV mounting bracket using the 4 screws shipped in the back of the PCTV (Figure P). 16) Run the coax cable from the TV bracket to the back of the PCTV and screw it in (Figure Q).
  • Page 34 3.5 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - t3x LMM CoNSoLE - CoNtINUEd 20) If the PCTV is going to be connected to the internet through an Ethernet cable, plug the Ethernet cable into the yellow Ethernet port on the bottom of the treadmill (Figure U).

  • Page 35: Pctv Bracket Installation & Console Setup - T3X Lam Console

    BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.6 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - t3x LAM CoNSoLE NOTE: There is more than one version of the T3x console, please make sure the correct instructions for the console are being used. 1) Remove the 2 screws holding the console back cover on and remove the back cover (Figures A & B).
  • Page 36 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.6 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - t3x LAM CoNSoLE - CoNtINUEd 7) Mount the front plate to the TV using 2 screws sent with the bracket kit (Figure G). 8) Connect the power wire extension wire to the power wire coming from the base of the unit (Figure H).
  • Page 37 13) Plug the power wire into the port on the TV (Figure N). FIGURE M FIGURE N 14) Plug the controller wire into the PCTV port on the TV (Figure O). 15) Plug the net wire into the port on the TV (If using wired internet - Figure P). FIGURE o FIGURE P 16) Plug the dongle into the port on the TV (if using wireless internet - Figure Q).
  • Page 38 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.6 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - t3x LAM CoNSoLE - CoNtINUEd 18) Mount the TV to the bracket using 4 screws sent with the TV (Figure S). 19) Make sure that the tabs on the front plate are tucked behind the console faceplate to create a seamless look (Figure T).
  • Page 39 25) Enter Engineering Mode by pressing the INCLINE DOWN and SPEED DOWN keys at the same time and toggling to Engineering, then press ENTER. 26) Toggle to Audio Source and push ENTER. Toggle to PCTV and push ENTER. This will ensure the audio from the PCTV can be heard through the treadmill headphone jack.

  • Page 40: Pctv Bracket Installation & Console Setup - Universal 3X Console

    Please make sure that the power cord is not plugged into the wall outlet while completing the following procedure. For the installation of the PCTV, a bracket kit has been provided containing various parts. Please note that not all parts will be used for this installation, as this kit is also used for other Matrix Fitness products.
  • Page 41 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.7 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - UNIVERSAL 3x CoNSoLE - CoNtINUEd 5) Remove the 5 screws holding the lower keypad plastic to the front of the console (Figures E & F). FIGURE E FIGURE F 6) Install a head phone jack to the new lower keypad plastic with a slot for the Headphone Jack (Figure G).
  • Page 42 BRACKEt INStALLAtIoN & CoNSoLE SEtUP 3.7 PCtV BRACKEt INStALLAtIoN & CoNSoLE SEtUP - UNIVERSAL 3x CoNSoLE - CoNtINUEd 10) Plug the coax cable into the coax adaptor attached to the back half of the console (Figure K). 11) Plug the side of the controller cable labeled To Console into the C-Safe port near the top of the UCB (Figure L).
  • Page 43 17) Plug the side of the controller wire labeled TO TV into the port Titled PCTV (Figure Q). 18) If the system is wired, plug the Net Wire from the TV Bracket kit into the Net port in the back of the PCTV (Figure R). If the system is wire- less, skip this step.
  • Page 44 FIGURE X 23) If the PCTV is going to be connected to the internet through an Ethernet cable, plug the Ethernet cable into the yellow Ethernet port on the bottom of the unit (Figure Y). If the PCTV is wireless, skip this step.

  • Page 45: Required Software Versions

    All consoles have a minimum software version for functioning with a PCtV. Refer to the table below for minimum acceptable software versions for each console. If the software version on the console is the one listed or higher, it will allow installation of a PCtV.

  • Page 46: Chapter 4: Programming The Pctv

    PRoGRAMMING tHE PCtV 4.1 dEFINItIoNS Attract Screen The Attract Screen displays a “Go” button to begin the session and a Screen Off / On button to turn the screen black when the exerciser does not desire to use the product.
  • Page 47 PRoGRAMMING tHE PCtV 4.1 dEFINItIoNS - CoNtINUEd Screen Set-up / Settings Mode The set-up mode for the product is accessible from the Attract Screen. The 'touch' sequence is upper-left, upper-right, upper-right, upper-left. This will display a keypad that will allow the person to enter a number of preset configuration passwords into the system to access various menus.
  • Page 48 PRoGRAMMING tHE PCtV 4.1 dEFINItIoNS - CoNtINUEd FIGURE d Display IP and MAC. STICK Mount USB device on TV and run script (USB Install). DEMO This allows ANY user login / registration to succeed without a network connection. Locally stored workout data will display in the Workout History feature.
  • Page 49 PRoGRAMMING tHE PCtV 4.1 dEFINItIoNS - CoNtINUEd Sign in / Registration After the Attract Screen, an exerciser may sign in as a registered user (by signing in with their password), they may proceed as a guest, or they may create a new account.

  • Page 50: Installations

    On Screen Installer: The PCTV screen, by default, will always start up in the Install Application until the install process (via the steps in the application) is complete to ensure each device is properly configured at the installation. The installation application contains four views to lead the installer though configuring the screen.

  • Page 51: Connecting To The Network

    1) On the NETWORK DEVICE SELECTION screen (Figure A), choose either Wired network interface or Wireless network interface depending on how the PCTV screen will be connecting to the Internet. NOTE: If there is not a wireless connection present, only a Wired network interface will be seen as a choice (Figure B).
  • Page 52 PRoGRAMMING tHE PCtV 4.3 CoNNECtING to tHE NEtWoRK - CoNtINUEd 2) The next screen will start the process of connecting to the network. Touch TEST NETWORK to make sure that the unit can access the Netpulse Server (Figure C). FIGURE C 3) In a few seconds, a green message should be seen saying: All Network Tests have passed.
  • Page 53 4) Once the unit has a new MID select NEXT (Figure E). NOTE: If the MID does not appear, and text is seen in RED stating that the MID could not be created, contact Netpulse support at 1-877-NETPULSE ext 2. FIGURE E 5) Reboot the PCTV by removing the power by unplugging the power wire from the back of the PCTV.

  • Page 54: Setting Up The Pctv

    Download Configuration. If other units have been configured and uploaded to the server, choose this option to download the configuration. Choosing this option bypasses the scanning process. Analog or Digital. If this is the first PCTV Screen in the club, the user has to choose either analog or digital in order to scan the channels available.
  • Page 55 FIGURE B 3) On the next page select FINISH (Figure C). The PCTV Screen will reboot and come back up with a GO button. Congratulations, the installation process is complete! When installation of all units at the site is complete, contact Netpulse at the # on the screen.

  • Page 56: Testing The Pctv Screen

    PRoGRAMMING tHE PCtV 4.5 tEStING tHE PCtV SCREEN After the PCTV units is installed and configured, the functionality of the unit still needs to be tested to ensure it is working properly. Starting and Registering: 1) Touch GO. 2) The first screen seen when the Go button is touched is the registration screen. NOTE: Some clubs will only use the standalone functionality.

  • Page 57: Chapter 5: Setting Up A User Profile

    1) Use the on screen number pad to create a user ID. The ID should be easy to remember and can be up to 10 numbers long. Phone numbers are good for this (Figure D). Push NEXT. 2) Use the on screen key board to enter an e-mail address. Neither Matrix Fitness nor Netpulse share personal information (Figure E). Push NEXT.
  • Page 58 SEttING UP A USER PRoFILE 5.1 SEttING UP A USER PRoFILE - CoNtINUEd 3) Use the on screen keys to Choose an Image Password. (Figure F) FIGURE F 4) Use the on screen keys to enter a gender and date of birth (Figure G). This is used in some programs like Target Hear Rate. Push NEXT. 5) Enter a weight (this can be changed as personal fitness goals are reached) (Figure H).

  • Page 59: Chapter 6: Troubleshooting

    SYMPtoM CAUSE RESoLUtIoN All units off. Electricity is shut off Check and restore power to all PCTV machines. Users cannot sign in. Affects all units. Gateway or Internet service is not connected Check power and Cat-6 connections on the Netpulse Gateway in server room or electrical closet.

  • Page 60: Troubleshooting - On Demand Tv Or Music Video Issues

    Mode Contact Matrix Technical Support. TV Audio Volume does not change from PCTV is a touch screen unit Install the Target Heart Rate Overlay treadmill volume control buttons. If a problem with a Netpulse-compatible machine is seen, follow the directions in this troubleshooting guide to solve the problem. If the problem...

  • Page 61: Troubleshooting - Workout Reporting Issues

    tRoUBLESHootING 6.4 tRoUBLESHootING - WoRKoUt REPoRtING ISSUES SYMPtoM CAUSE RESoLUtIoN No workout history generated. There are several possible causes: Refer to cardio machine product manual • C-SAFE may not be enabled to ensure C-SAFE is enabled. • C-SAFE cables may be loose or not Test the machine to see if workout properly installed statistics can be generated.

  • Page 62: Chapter 7: Technical Specifications

    tECHNICAL SPECIFICAtIoNS 7.1 GAtEWAY tECHNICAL SPECIFICAtIoNS Chassis: Form Factor: 10.2” x 2.3” x 7.3” Connectivity: Dual Ethernet Ports Electrical: 12v torage: 500 GB Operating System: Linux (Netpulse Custom Variant) Ubuntu 10.04 IP Configuration: The Gateway will receive an IP address from the Club Network (either static or DHCP) and will issue IPs to each Netpulse-compatible screen via DHCP on a separate subnet (e.g., 10.4.6.2) than the host network.

  • Page 63: System Technical Specifications

    tECHNICAL SPECIFICAtIoNS 7.2 SYStEM tECHNICAL SPECIFICAtIoNS The following table describes the details of the network, TV, and electrical components of the system. Components should meet the following component criteria. SYStEM CoMPoNANt EXPLANAtIoN Data (Cat-5e or Cat-6 for Pin Out Information: Network Cabling) 1) White / Orange.

  • Page 64: Tv Technical Specifications

    SIGNAL SPECIFICAtIoNS 7.3 tV tECHNICAL SPECIFICAtIoNS The TV signal source is either analog or digital. It is likely the source is already configured for the facility. If not, see the following. Analog If the facility has traditional cable TV (analog) the coaxial cable can be run directly to the Netpulse screens and connect to the coaxial connector on the back of the screen.
  • Page 65 NotES...
  • Page 66 PCTV SERVICE MANUAL Created & Maintained by Kevin Oeltjenbruns 3/7/13...

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