Digisol DG-SC6820VPIE User Manual page 89

7. "SearchTool" software cannot find device.
Possible Reason: "SearchTool" adopts multicast protocol to perform searching, but
the firewall forbids multicast data packet.
Solution: Disable the firewall.
8. Image processing doesn't work properly.
Possible Reason 1: System issue. DirectX function is disabled, which will lead to
images display slow and abnormal color.
Possible Reason 2: Hardware issue. Graphics card doesn't support image
acceleration and hardware zooming. (For hardware issue, the only solution is
replace graphics card)
Solution: Install DirectX image driver, then open Start MenuRuninput "DXDIAG"
command.
Note ： Enable DirectDraw speedup, Direct3D speedup, AGP veins speedup in
DirectX function. If they cannot be enabled, that means DirectX installation failed or
hardware not supportive.
9. The infrared lamp (IR LED) does not light.
Solution: Cover the photoresistor with your hands (must be completely covered). If
IR LED is not light, the infrared module is bad, otherwise, please check [Day / Night
Configure] and [Time Parameters].
10. Day / Night function breaks down.
Models with IR:
a) Cover the photoresistor with your hands (must be completely covered). If IR
LED is not light, the infrared module is bad, otherwise, please check [Day /
Night Configure] and [Time Parameters].
b) Disable timing Day/Night switch.
Models without IR:（Auto mode）
a) Disable timing Day/Night switch.
b) If IR switches repeatedly, turn down the sensitivity; if IR is hard to switch, turn
up the sensitivity.
IP Camera User Manual
88