Appendix 8 Faq - Digisol DG-SC6820VPIE User Manual

1. IE browser cannot access the login page.
Possible Reason 1: Network is disconnected.
Solution: Connect your PC to network, checking whether it works properly or not.
Check whether there is cable failure or network failure caused by PC virus, until PCs
can be connected with the command of Ping.
Possible Reason 2: IP address has been occupied by other device.
Solution: Stop the connection between IP Camera and network, connect IP Camera
to PC, and reset IP address according to the proper operations recommended.
Possible Reason 3: IP addresses are in different subnets.
Solution: Check IP address, subnet mask of server and the settings of Gateway.
Possible Reason 4: Physical addresses of network and IP Camera are conflicting.
Solution: Modify the physical address of IP Camera.
Possible Reason 5: Web port has been modified.
Solution: Set a new Web port number by using SearchTool.
Possible Reason 6: Unknown.
Solution: Restart the IP Camera; restore the factory default state through
SearchTool, then reconnect it by using default IP address (192.168.1.10).
2. IE browser can access the login page but cannot login successfully.
Possible Reason 1: Not install the ActiveX.
Solution: ActiveX must be installed when visiting IP Camera for the first time via IE.
How to install: Visit IP Camera, click [Download ActiveX] to pop up file download
dialog, select [Run] or [Save] to download, double-click the downloaded file
"WebClient" to install ActiveX, then reopen IE and login again.
Possible Reason 2: Port number is incorrect.
Solution: Input the correct port number; set a new port number by using SearchTool
if you do not remember it, then input the new port number in IE login screen.
Possible Reason 3: User name or password is incorrect.
Solution: Input the correct user name and password; if users do not remember them,
you can restore factory settings (IP is 192.168.1.10, username is admin, and
password is blank) by using SearchTool.
IP Camera User Manual

Appendix 8 FAQ

86