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3.
Fail to visit IP Camera via IE after upgrade.
Solution: Delete the caching of browser.
Steps: Open IE →click "Tools" →select "Internet Options" →click "delete files" button
in "Internet temporary files" →select "delete all offline contents" →click "OK" →login
IP Camera again.
Note: Users need to delete ActiveX in the computer, and re-install the new version
when the update have successfully completed.
4.
The video image is not fluent.
Possible Reason 1: The frame rate of IP Camera is too low.
Solution: Recommend user to change the stream to sub stream, or increase the
video frame rate.
Possible Reason 2: Too many users are viewing the video.
Solution: Block some clients or reduce the video frame rate.
Possible Reason 3: The bandwidth is low.
Solution: Reduce the video frame rate or bitrate.
5.
The color of images is abnormal (green or other colors).
Possible Reason: The settings of color adjustment are not properly.
Solution: Restore the default settings in [Video Parameters], or set the ISP
parameters properly.
6.
There is no sound while monitoring.
Possible Reason 1: No audio input connection; audio input and output reversed.
Solution: Check audio connection of the host (green port is audio input, red port is
audio output).
Possible Reason 2: The audio option of live video is closed; "Stream Type" is not set
to "Video & Audio".
Solution: Open the audio; "Stream Type" of stream configure should set to "Video &
Audio".
IP Camera User Manual
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