SATO HR2 Series Operator's Manual page 125

5.2 TROUBLESHOOTING TABLE (Cont'd)
TROUBLESHOOTING TABLE
NO LABEL MOVEMENT
Loose or broken timing belt.
Incorrect label sensor selected.
No voltage output.
Drive motor not operating.
INCORRECT LABEL POSITIONING
Incorrect label sensor selection.
Improper sensor adjustment.
Data input error.
Incorrect offset settings.
PRINTER CREATES A BLANK LABEL
Data input error.
Incorrect label sensor selection.
Print head is disconnected.
Defective print head.
Defective main circuit board.
LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL
Power supply issues.
Screen contrast is incorrectly adjusted.
HR2 Series Operator Manual
Replace or adjust as required.
Check printer configuration for proper sensor selection.
Replace fuse. Test power supply and replace as required.
Ensure wiring harness connection. Replace as necessary.
Ensure the correct sensor is selected.
Adjust sensor sensitivity as required.
Ensure correct data stream.
Adjust offset settings as required.
Ensure correct data stream.
Set the sensor correctly.
Power off the printer and ensure a proper connection.
Replace print head as required.
Have SATO authorised servicing personnel replace main board.
Ensure cable properly connected. Check/replace power supply.
Adjust as required.
Section 5: Troubleshooting
Page 5-9