SATO GT 410 Operator's Manual
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SATO GT 410 Operator's Manual

Sato printers operator manual gt408, gt 410, gt 424e
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GT408/410/424e
Printer
OPERATOR MANUAL
PN 9001138A

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Summary of Contents for SATO GT 410

  • Page 1 GT408/410/424e Printer OPERATOR MANUAL PN 9001138A...
  • Page 2 SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (707) 644.1661 E-Mail: satosales@satoamerica.com technical support@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.

  • Page 3: Table Of Contents

    Ribbon Sensing Processing Character Font Capabilities Barcode Capabilities Regulatory Approvals INSTALLATION Unpacking & Parts Identification Printer Installation Site Location Cable Connection Media Selection Media & Ribbon Loading Interface Selection RS232C Serial Interface IEEE1284 Parallel Interface Universal Serial BUS (USB) Adapter Local Area Network (LAN) Ethernet 802.11B Wireless...
  • Page 4 PRINTER CONFIGURATION Configuration Modes Normal Mode User Mode Advanced Mode IEEE1284 Interface Setup Mode RS232C Interface Setup Mode Centronics Interface Setup Mode LAN Interface Setup Mode USB Interface Setup Mode Cartidge Mode SEMBL Mode Test Print Mode Download Mode Hex Dump Mode...

  • Page 5: Introduction

    INTRODUCTION SATO GT4xxe Series Operator Manual • About This Manual • General Description • Control Features PN 9001138A Page 1-1...
  • Page 6 This manual is laid out consistent with the product discussed and provides all of the information required for printer maintenance and repair by SATO approved personnel. For the repair technician, this manual is intended to compliment, and to be used as an extension of, owner/ operator literature.

  • Page 7: General Description

    Unit 1: Introduction GENERAL DESCRIPTION The GT4xxe series printer is a high-performance printer capable of printing all popular bar codes and twelve human-readable fonts; providing an inventory of thouasnds of styles and sizes. Its heavy metal construction is designed to deliver optimum performance in demanding environments.

  • Page 8: Control Features

    Unit 1: Introduction CONTROL FEATURES This chapter identifies the interactive control features of the printer. These functions are generally defined here. More specific explainations will be found throughout this manual on how to use them. LCD Display Communicates operational conditions via the use of icons and text.

  • Page 9: Technical Data

    TECHNICAL DATA SATO GT4xxe Series Operator Manual • Physical Characteristics • Power • Enviromental • Processing • Print • Media • Ribbon • Sensing • Interface Modules • Character Font Capabilities • Barcode Capabilities • Regulatory Approvals PN 9001138A Page 2-1...
  • Page 10 Maximum Print Width Maximum Print Pitch MEDIA Roll Media: Fan-Fold Media: SATO GT4xxe Series Operator Manual 10.67 Inches (271 mm) 12.00 Inches (305 mm) 17.90 Inches (455 mm) 33.07 Pounds (15.0 Kg) standard 100-240 Volts AC +/- 10%, 50/60 Hertz +/-5% 200 Volts/200 Watts Operating, 62 Volts/89 Watts Idle 32°...

  • Page 11: Ribbon

    Continuous Form INTERFACE MODULES Parallel Port Serial Port Universal Serial Bus SATO GTxxe Series Operator Manual Media Width: 0.87 to 5.04 Inches (22-128 mm) Media Pitch: 0.20 to 5.04 Inches (5-397 mm) Backing Paper Width: 0.98 to 5.16 Inches (25-131 mm) Backing Paper Pitch: 0.35 to 15.75 Inches (9-400 mm)

  • Page 12: Character Font Capabilities

    VECTOR FONT AGFA RASTER FONTS A Font B Font DOWNLOADABLE FONTS SATO GT4xxe Series Operator Manual 10/100 Base T, 802.11B Wireless Wi-Fi 10BASE-T/100BASE-TX Automatic Switching 5 dots W x 9 dots H 8 dots W x 15 dots H 13 dots W x 20 dots H...

  • Page 13: Regulatory Approvals

    Sequential numbering of both numerics and bar codes RAM storage for special characters Height: 1-12 times, Width: 1-12 times Full dot addressable graphics, SATO Hex/Binary, .BMP or .PCX formats Form overlay for high-speed editing of complex formats VCCI (Class B), EN 55022 (Class B), UL (CUL), TUV...
  • Page 14 Unit 2: Technical Data SATO GT4xxe Series Operator Manual PN 9001138A Page 2-6...
  • Page 15 INSTALLATION SATO GT4xxe Series Operator Manual • Unpacking • Parts Identification • Printer Installation • Interface Selection • Accessories Installation PN 9001138A Page 3-1...

  • Page 16: Unpacking & Parts Identification

    Open the box, remove any loose items and the first layer of packing material. Carefully lift the printer and accessories from the box and place them on a solid flat surface. Remove the plastic covers from the packed items and visually inspect for physical damage.

  • Page 17: Printer Installation

    Unit 3: Installation PRINTER INSTALLATION This chapter provides guidance on how to station, connect, and load the printer once unpacked. Following printer setup, procede to the next chapter for information on interface selection. SITE LOCATION • Stationed on a solid flat surface.

  • Page 18: Media Selection

    The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head will allow the platen roller to tread on it and wear it out.
  • Page 19 Unit 3: Installation Ribbon Roll Media Holder Media Media Guide Print Assembly Media Ramp Label Damper Figure 3-3b, Fan-fold Media & Ribbon Loading SATO GT4xxe Series Operator Manual PN 9001138A Page 3-5...

  • Page 20: Interface Selection

    Clear-To-Send (CTS) signal (pin 5 of 25). RS232C SERIAL INTERFACE This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. The only difference between this interface and the TTL is their signal levels and cable pinouts.
  • Page 21 DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control. The printer is ready to receive data when this pin is high. It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the single job buffer mode.

  • Page 22: Ieee1284 Parallel Interface

    Centronics mode. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host. Printer Connector...

  • Page 23: Universal Serial Bus (Usb) Adapter

    The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above.

  • Page 24: Receive Buffer

    RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.

  • Page 25: Accessories Installation

    ACCESSORIES INSTALLATION EXTERNAL SIGNAL CONNECTOR This connector permits the interface of an external source with the printer for the purpose of regulating print actiivity to coincide with those external requirements (i.e.: production flow, etc.). 1 Disconnect power supply cord and remove the rear housing cover (1, Figure 3-6).

  • Page 26: Memory Expansion

    Detach memory cartridge cover (1, Figure 3-7) from center frame (2). Fully insert memory cartridge (3) into its respective port and replace cover (1). Restore power to the printer and send commands. Figure 3-7, PCMCIA Memory Expansion SATO GT4xxe Series Operator Manual PN 9001138A Page 3-12...

  • Page 27: Interface Upgrade

    All of the interface boards are installed within the same slot (middle) located in the rear of the printer with little or no difference in installation methodology with the exception of the mini-LAN interface (top slot).

  • Page 28: Label Cutter

    Installation instructions are provided with the purchased product. LABEL PEELER INSTALLATION The label peeler, when installed, replaces the printer’s lower front housing cover. As the label is printed and fed forward, the peel bar separates the printed label from its paper backing and presents it for application.

  • Page 29: Configuration Modes

    PRINTER SATO GT4xxe Series Operator Manual OPERATION • Configuration Modes • Operational Adjustments PN 9001138A Page 4-1...

  • Page 30: Normal Mode

    However, many settings may also be controlled via software commands. In the case of conflict between the software and control panel settings, the printer will always use the last entered valid setting.

  • Page 31: User Mode

    This mode allows cofiguration of printing features that are prone to change from job to job. These are some of the most basic and common adjustments of all of the configuration modes. Press FUNCTION anytime to return to User Mode. SATO GT4xxe Series Operator Manual POWER ENTER ONLINE QTY: 000000...

  • Page 32: Advanced Mode

    Unit 4: Operation ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose.

  • Page 33: Ieee1284 Interface Setup Mode

    Unit 4: Operation IEEE1284 INTERFACE SETUP MODE This chapter provides the programming sequences required for IEEE1284 interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER ONLINE ENTER Press FUNCTION anytime during configuration.

  • Page 34: Rs232C Interface Setup Mode

    Unit 4: Operation RS232C INTERFACE SETUP MODE This chapter provides the programming sequences required for RS232C interface setup. Use the keys of the printer’s operator panel to select and enter the required options. POWER ONLINE QTY: 000000 OFFLINE 000000 ENTER...

  • Page 35: Centronics Interface Setup Mode

    Unit 4: Operation CENTRONICS INTERFACE SETUP MODE This chapter provides the programming sequences required for Centronics interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Press FUNCTION anytime during configuration. ENTER SATO GT4xxe Series Operator Manual...

  • Page 36: Lan Interface Setup Mode

    Unit 4: Operation LAN INTERFACE SETUP MODE This chapter provides the programming sequences required for LAN and mini-LAN interface setup. Use the keys of the printer’s operator panel to select and enter the required options. INTERFACE CARD SETTING Select Yes.

  • Page 37: Usb Interface Setup Mode

    Unit 4: Operation USB INTERFACE SETUP MODE This chapter provides the programming sequences required for USB interface setup. Use the keys of the printer’s operator panel to select and enter the required options. Press FUNCTION anytime during configuration. ENTER SATO GT4xxe Series Operator Manual...

  • Page 38: Cartridge Mode

    CARTRIDGE MODE This mode permits the configuration of an optional memory cartridge. This cartridge, when loaded, provides increased storage capacity for text and graphics. Use the keys of the printer’s operator panel to select and enter the required options. NO + ENTER...

  • Page 39: Sembl Mode

    Unit 4: Operation SEMBL MODE SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 40: Test Print Mode

    TEST PRINT MODE Figure 4-11 provides the specific sequence of events required by the operator, the printer, and the printer’s software for a test label to be printed. Test labels are designed to identify failures in configuration, adjustment problems, and mechanical defects.

  • Page 41: Download Mode

    LCD screen will return to the original display. If an error occurs, a DOWNLOAD ERROR will display. Use the keys of the printer’s operator panel to select and enter the required options. SATO GT4xxe Series Operator Manual...

  • Page 42: Hex Dump Mode

    Only one type of data may be printed on a single label. Repeat the dump process to print the other data type. Use the keys of the printer’s operator panel to select and enter the required options. Receive Data ONLINE...

  • Page 43: Boot Download Mode

    BOOT DOWNLOAD MODE Figure 4-14 provides the specific sequence of events required by the operator, the printer, and the printer’s software Use the keys of the printer’s operator panel to select and enter the required options. SATO GT4xxe Series Operator Manual...

  • Page 44: Data Save Mode

    Unit 4: Operation DATA SAVE MODE Figure 4-15 provides the specific sequence of events required by the operator, the printer, and the printer’s software to store the printer’s history. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 45: Default Settings Mode

    Figure 4-16 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return the printer to the configuration state as recieved from the factory. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 46: Print Cancel Mode

    Figure 4-17 provides the specific sequence of events required by the operator, the printer, and the printer’s software to cancel a print job once initiated. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 47: Print Darkness Default Mode

    Figure 4-18 provides the specific sequence of events required by the operator, the printer, and the printer’s software to return to the print darkness (density) setting as received from the factory. Use the keys of the printer’s operator panel to select and enter the required options.

  • Page 48: Service Mode

    Unit 4: Operation SERVICE MODE Allows the programming of various dimensional settings, sensor thresholds, and language options. Use the keys of the printer’s operator panel to select and enter the required options. HEAD OPEN + ENTER + + POWER MAINTENANCE MODE...

  • Page 49: Factory Mode

    Unit 4: Operation FACTORY MODE The Factory Mode permits counter reset of various printer components. Use the keys of the printer’s operator panel to select and reset those features. HEAD OPEN + ENTER + + POWER MAINTENANCE MODE SERVICE MODE...
  • Page 50 Is the premiere screen of the Cartridge Mode. Permits setup and use of the memory cartridge. Is the premiere screen of the SEMBL Mode. SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.
  • Page 51 Unit 4: Operation MENU DATA SAVE START COPYING DATA SAVE COMPLETED SATO GT4xxe Series Operator Manual NORMAL MODE (4-1) DESCRIPTION Is the premiere screen of the Advanced Mode. The Advanced Mode provided make adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded.
  • Page 52 The label pitch is the distance from the leading edge (the edge that comes out of the printer first) of a label and the leading edge of the next label. Once the position has been set, it can be fine adjusted using the PITCH potentiometer.
  • Page 53 This menu allows for the printer to be configured to print zeros with or without a diagonal slash through them. This will apply to all font types with the exception of Kanji font.
  • Page 54 If so, the selection of before or after the printing of each label. Allows the internal rewinder option to be turned activated or deactivated as applicable. Allows the printer to be switched to operate in the thermal transfer or direct thermal mode as desired. PN 9001138A basic...
  • Page 55 Allows configuration as to whether the reprint function may be activated via the external signal port. The printer can be set to automatically go into the online mode when powered on. Otherwise, the printer starts in the offline state and must be manually placed online before it is ready to print.
  • Page 56 SATO GT4xxe Series Operator Manual ADVANCED MODE (4-3) DESCRIPTION This feature allows one label to be fed upon the printer being powered on. Enable or disable as desired. This feature allows one label to be fed following an error being corrected and the printer going online.
  • Page 57 LINE key. Is the premiere screen of the Interface Mode. Interface Mode allows the parameters to be set for the printer to communicate with a host and vise-versa. Select yes if an interface card for bi-directional communication will be configured.
  • Page 58 CARD1 CARD2 STATUS PORT ENABLE DISABLE SATO GT4xxe Series Operator Manual DESCRIPTION Allows BCC check to be enabled or disabled. Will only appear when Status5 is set for protocol. Allows selection of the receive buffer type. Select MULTI for multiple buffer and 1ITEM for a single item buffer. Will only...
  • Page 59 STATUS5 MULTIDROP CENTRONICS ACK SIGNAL SATO GT4xxe Series Operator Manual DESCRIPTION Allows determination of which method of configuration has priority; the relative dip switch or the LCD menu. This screen is displayed only when the applicable interface card is installed.
  • Page 60 ENQ will return the data on status after receiving a status request (ENQ) from the host. CYCLE will return a status from the printer to the host at intervals of 500ms. Will only appear when LAN or wireless LAN is present and if selecting Status 4 for communication protocol.
  • Page 61 PROTOCOL STATUS3 STATUS4 STATUS5 SATO GT4xxe Series Operator Manual DESCRIPTION Allows setting of the subnet mask. This display will only appear if any LAN interface is present and the Card option is not selected in the prior menu. Will become active upon power reboot.
  • Page 62 The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key. Is the premiere screen of the Cartridge Mode. SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.
  • Page 63 The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key. Is the premiere screen of the SEMBL Mode. SEMBL (SATO Embedded Basic Language) allows software programs written in standard Basic language to be loaded into the printer and executed without additional computer connections.
  • Page 64 LARGE SMALL TEST PRINT PRESS ENTER KEY SATO GT4xxe Series Operator Manual TEST PRINT MODE (4-11) DESCRIPTION Is the premiere screen of the test print mode. To view this screen and access this mode, press and hold the FEED key while powering on the printer.
  • Page 65 DOWNLOAD WAITING DOWNLOADING DOWNLOAD COMPLETE PRESS ENTER KEY SATO GT4xxe Series Operator Manual DOWNLOAD MODE (4-12) DESCRIPTION Displays Confirms the printer is on stand-by for receiving download data. The doewnloaded data received from the host shall be written in the memory cartridge or the main ROM. No entry is required.
  • Page 66 OFFLINE 000000 SELECT DUMP DATA RECEIVE DATA RECEIVE BUFFER SATO GT4xxe Series Operator Manual HEX DUMP MODE (4-13) DESCRIPTION Displays the operational status of the printer. The ONLINE status is displayed on the top line and the label quantity status on the bottom.
  • Page 67 READY PROGRAM DOWNLOADING PROGRAM DOWNLOAD COMPLETED PRESS ENTER SATO GT4xxe Series Operator Manual BOOT DOWNLOAD MODE (4-14) DESCRIPTION Allows selection of the download method. Displays the port that receives the download data. • Interface: Receiving data from extended interface. •...
  • Page 68 DATA SAVE START COPYING DATA SAVE COMPLETED SATO GT4xxe Series Operator Manual DATA SAVE MODE (4-15) DESCRIPTION Displays the operational status of the printer. The OFFLINE status is displayed on the top line and the label quantity status on the bottom. The message will be changed to ONLINE whenever the printer is switched online by pressing the LINE key.
  • Page 69 PRINTER SETTING DEFAULT ALT. PROTOCOL DEFAULT SETTING COMPLETED PLEASE POWER OFF SATO GT4xxe Series Operator Manual DEFAULT SETTINGS MODE (4-16) DESCRIPTION Allows selection of data to be initialized. Confirms selection. Confrims the initialization of protocol code. Confirms the completion of printer setup and protocol codes.
  • Page 70 Print data that has previously been received, can be cleared. If YES is selected, the print data will be deleted and then the printer will go offline. If the NO option is selected, the printer will go offline without deleting data.
  • Page 71 X.XV SLICE LEVEL LABEL NEAR END ENABLE DISABLE SATO GT4xxe Series Operator Manual SERVICE MODE (4-19) DESCRIPTION The Maintenance Mode is divided into two sections; the Service Mode and the Factory Mode. The Service Mode allows the programming of various dimensional settings, sensor thresholds, and language options.
  • Page 72 MODE1 MODE2 PRIORITY SETTING COMMAND INTERNAL SET PASSWORD SATO GT4xxe Series Operator Manual SERVICE MODE (4-19) DESCRIPTION T o enable or disable the control of ribbon rewind speed. When enabled, the printer will monitor ribbon usage and notify when the loaded ribbon is low.
  • Page 73 COPY START SATO GT4xxe Series Operator Manual SERVICE MODE (4-19) DESCRIPTION Determines whether or not the printer will be compatible with a previous printer. Allows copying of firmware data. Enables the display of an operating log as an icon in Normal Mode.
  • Page 74 ENABLE DISABLE PROGRAM COPY COMPLETED PRESS ENTER KEY SATO GT4xxe Series Operator Manual SERVICE MODE (4-19) DESCRIPTION Confirms copying is in progress. Data entry not required. Enables the print log to be dleted from the memory cartridge. Enables the print log to be sent to the status port in real-time.
  • Page 75 Use the keys of the printer’s operator panel to select and reset those features. Enables the printer’s internal counter to be initiated and reset . The counter options are : None, All, Head, Cut, and Dispense. Allows view of cycles recorded by the printer’s internal counter.
  • Page 76 TEST PRINT PRINT SIZE SMALL LARGE TEST PRINT PRESS ENTER KEY SATO GT4xxe Series Operator Manual FACTORY MODE (4-20) DESCRIPTION Displays values for the dispenser counter. Enables the printer’s serial number to be recorded within the printer. Enables the revision number of the main circuit board to be recorded.

  • Page 77: Operational Adjustments

    Unit 4: Operation OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function.
  • Page 78 Unit 4: Operation 0.69" 0.25" Eye-Mark Sensor Transmittor / Paper End Sensor Invalid Area for Print Print Width: 4.09"/4.20" Print Head Dispenser Tear-Off Cutter Figure 4-21, Sensor & Accessory Positioning SATO GT4xxe Series Operator Manual PN 9001138A Page 4-50...

  • Page 79: Linerless Mode

    Unit 4: Operation TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR TRANSMISSION SENSOR Figure 4-22, Print Base Reference Position SATO GT4xxe Series Operator Manual CONTINUOUS MODE REFLECTIVE SENSOR Base Print Position TEAR-OFF MODE REFLECTIVE SENSOR Base Print & Tear- Off Position CUTTER MODE...
  • Page 80 Unit 4: Operation SATO GT4xxe Series Operator Manual PN 9001138A Page 4-52...

  • Page 81: Troubleshooting

    TROUBLESHOOTING SATO GT4xxe Series Operator Manual • Error Signals • Troubleshooting Table • Interface Troubleshooting • Test Print Troubleshooting • Sensor Locations PN 9001138A Page 5-1...
  • Page 82 Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display SATO GTxxe Series Operator Manual Description Machine Error Cause: Circuit board problem. Remedy: Contact a sales outlet, dealer, or service center. Alarm sound: One long beep. External signal: Machine error. Flash ROM Error Cause(s): 1.
  • Page 83 Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display SATO GT4xxe Series Operator Manual Description Head Open error Cause(s): 1. The head unit is not properly latched. 2. Malfunctioning head-open switch. Properly latch the print head and/or replace the switch.
  • Page 84 Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display SATO GTxxe Series Operator Manual Description Memory Writing error Cause(s): 1. Memory cartridge is not inserted. 2. Memory space is exhausted. 3. Read/Write operation has failed. 4. Memory is not properly formatted.
  • Page 85 Head Density error Cause(s): 1. The print head is not correctly installed. 2. An unsupported print head is installed. Ensure the print head is suitable for use with this printer Remedy: and that it is properly installed. Alarm sound: Three short beeps.
  • Page 86 Unit 5: Troubleshooting ERROR SIGNALS Error No. LCD Display SATO GTxxe Series Operator Manual Description RFID Tag error Cause: Difficulties writing into RFID tag. Remedy: Write information in another RFID tag. Alarm sound: Three short beeps. External signal: Machine error.
  • Page 87 Incorrect label pitch sensor selected. No voltage output. Drive motor not operating. Defective main board. NO PRINTED IMAGE Print head is disconnected. SATO GT4xxe Series Operator Manual Replace print head. Replace circuit board. Replace platen roller. Dirty or defective print head. Adjust darkness control.
  • Page 88 INCORRECT LABEL POSITIONING Incorrect sensor selection. Improper sensor adjustment. Incorrect media in use. Data input error. SATO GTxxe Series Operator Manual Test power supply and replace as necessary. Replace print head. Replace circuit board. Check. Refer to relative instructions below.

  • Page 89: Parallel Interface

    PARALLEL INTERFACE Ensure the interface module is correctly installed. Run self-test to verify. Ensure the printer cable is connected to the appropriate LPT port on the host computer. If using a Windows printer driver, ensure the correct port is selected.

  • Page 90: Universal Serial Bus (Usb) Interface

    Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. Contact Microsoft technical support for further assistance as required.

  • Page 91: Test Print Troubleshooting

    And in the right column, same data is provided in the ASC ll format. Follow the flow chart provided below to perform this activity. Receive Data ONLINE SATO GT4xxe Series Operator Manual Allows the operator to determine if there were problems in the downloading of data. Allows the operator to identify specific problems regarding mechanical performance and setup.

  • Page 92: Test Label Printing

    FEED + POWER Printer beeps TEST PRINT MODE CONFIGURATION BARCODE Press + ENTER Scrolls options SATO GTxxe Series Operator Manual TEST PRINT MODE CONFIGURATION TEST PRINT MODE TEST PRINT SIZE BARCODE TEST PRINT MODE HEAD CHECK TEST PRINT MODE MEMORY...

  • Page 93: Sample Test Label

    Clear line in print indicates the ribbon was wrinkled during SATO GT4xxe Series Operator Manual SAMPLE TEST LABEL Label Contents Will Vary Depending on Test Label Type . D S W 1 D S W 2 N O N E printing.

  • Page 94: Sensor Locations

    Unit 5: Troubleshooting SENSOR LOCATIONS This chapter provides a diagram identifying the locations of the printer’s various sensors. Refer to the diagram provided below. 0.69" 0.25" Eye-Mark Sensor Transmittor / Paper End Sensor Invalid Area for Print Print Width: 4.09"/4.20"...

  • Page 95: Maintenance

    MAINTENANCE • Cleaning Procedures • Replacement Procedures • Adjustment Procedures SATO GT4xxe Series Operator Manual PN 9001138A Page 6-1...
  • Page 96 Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller until clean.
  • Page 97 If the print head becomes damaged or worn, it can be easily removed and replaced without having to make critical adjustments. Switch off the printer and disconnect the power supply cord. Open the top housing cover. Press print head release lever (1, Figure 6-1) to the right.
  • Page 98 Switch off the printer, disconnect the power supply cord. Remove the side cover and lower front housing cover. Remove one screw (1, Figure 6-2) securing platen roller assembly (2) to printer frame (3). Withdraw worn platen roller assembly (2) from within the printer and insert its replacement.
  • Page 99 Unit 6: Maintenance Figure 6-2, Platen Roller Replacement SATO GT4xxe Series Operator Manual PN 9001138A Page 6-5...

  • Page 100: Adjustment Procedures

    Unit 6: Maintenance ADJUSTMENT PROCEDURES This unit covers all of the printer and printer accessory adjustments. These adjustments include mechanical adjustments required following the replacement of components and assemblies, in addition to, the operational adjustments required following a job change.

  • Page 101: Print Head Pressure

    PRESSURE ADJUSTMENT MEDIA Thin paper, normal label, etc. Thick paper, tag stock, etc. Head Pressure Switch Figure 6-4, Print Head Pressure Adjustment SATO GT4xxe Series Operator Manual SCALE THICKNESS (MM) Normal High PN 9001138A 0.080.0.200 0.200.0.268...

  • Page 102: Print Head Balance

    The table that follows coorelates paper width with a dial setting. BALANCE ADJUSTMENT Paper Width (inches) Dial Setting Figure 6-5, Print Head Balance Adjustment SATO GT4xxe Series Operator Manual 1.00 1.68 2.35 Adjustment Dial Adjustment Dial PN 9001138A 3.11...

  • Page 103: Ribbon Guide

    By starting in a neutral position, either end may be adjusted vertically as necessary to remedy the wrinkling problem. Alignment Lines Set Screw Guide Plate Set Screw Guide Plate Figure 6-6, Ribbon Guide Adjustment SATO GT4xxe Series Operator Manual PN 9001138A Page 6-9...

  • Page 104: Label Sensor Positioning

    Manually grasp the sensor assembly and move it laterally so that the sensor indicators embossed in its side are aligned with the reference marks on the media. Sensor positioning may also be achieved by measuring from the printer’s center frame outward to a specified distance for sensor/reference mark alignment.

  • Page 105: Potentiometer Adjustments

    Unit 6: Maintenance POTENTIOMETER ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the four potentiometers located on the operator panel. Refer to the table below for their function.
  • Page 106 Unit 6: Maintenance SATO GT4xxe Series Operator Manual PN 9001138A Page 6-12...

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